Troubleshooting
Let’s take a look at countermeasures against troubles which may occur during use of the printer.
Note Here, we will discuss errors indicated on the LCD, problems that might occur during direct printing from the digital camera, and problems that are also likely to occur while using the Photo Viewer. If you cannot find the symptom corresponding to a certain problem, refer to the User’s Guide.
z“A Message is Displayed on the LCD” on page 43
z“Ink does not come out/ Printing is Blurred/ Colors are Wrong/ White Streaks” on page 45
z“Printed Surface is Scratched” on page 45
z“Cannot Print Properly from the Digital Camera” on page 46
z“An Error Message is Displayed While Using the Photo Viewer” on page 47
A Message is Displayed on the LCD
If a message is displayed on the LCD, take the corresponding countermeasure described below.
Message | Try This |
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No images. | Image data edited/processed on the computer should be printed from the computer, not |
| from the camera. |
|
|
Waste ink tank almost full. | Press the Resume button to recover from the error. |
| You can print images for a while but you cannot print any more image when the waste ink |
| tank becomes full. Contact the Customer Care Center. |
|
|
The memory card utility started on the computer has | |
| the card slot is |
| When you have finished writing data to the card, select the |
| cancellation procedure, see “Setting up the Card Slot as the Memory Card Drive of the |
| Computer” on page 31. |
|
|
Failed to align print head | Press the Resume button and follow the procedure below. |
| (1) Open the front cover and check if there is ink left. If there is no ink left, replace the ink |
| tanks. See “Replacing Ink Tanks” on page 36. |
| (2) Print the nozzle check pattern to verify that the print nozzles are clean. |
| See “Printing the Nozzle Check Pattern” on page 39. |
| (3) Move the printer so that the paper output is not in direct sunlight and try automatic |
| print head aligning again. |
| (4) If the error persists, adjust the print head manually on page 44. |
|
|
Cannot communicate with digital | Disconnect the camera connection cable, press the Resume button, and then connect |
camera. | the cable once more. |
| The digital camera should be turned on automatically. If not, turn it on manually. |
|
|
Unsupported device connected. | Disconnect the camera connection cable, press the Resume button, and then connect |
| the cable once more. |
| If the error is still unresolved, there is a possibility that you are using a digital camera or |
| digital video camcorder that is not supported by this printer. |
| Connect only digital cameras or digital video camcorders that are compatible with this |
| printer. |
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