Canon QY8-13A9-000, IP4200 FAQ Problems Specific to the iP4200 and Corrective Actions

4. FAQ (Problems Specific to the iP4200 and Corrective Actions)

No. * Function	Phenomenon	Condition	Cause	Corrective action	Possible call or
					complaint

1 B Print results

Skewed paper	- Paper feeding from	Due to its
feeding	the cassette, Photo	mechanism,
	Paper Plus Double	contact of the PF
	Sided, 5 x 7 size	pinch rollers to the
		5 x 7 size paper is
		uneven, which is
		likely to cause
		skewed paper
		feeding.

Change the paper	- Paper feeds at
feeding method	an angle.
from the cassette to	- A margin
the auto sheet	appears on
feeder.
	printouts.

Improper paper feeding:

- Multi-feeding

- Skewed paper feeding

- Paper jam

2 B Paper feed

Skewed paper feeding (at the level of +/- 1%)

3 C Print results

- Paper feeding from	In the high
the ASF	temperature and
- Plain paper	high humidity
	environment, paper
- Highest print speed
	becomes wavy; in
(Custom setting to	the low
5)	temperature and
- In the high	low humidity
temperature and	environment, paper
high humidity	curls significantly.
environment	When the
- In the low	maximum amount
temperature and	of paper is set in
low humidity	the ASF, and if the
environment	paper-return tab
	fits in a wave or
- With the maximum
	curl of the paper,
amount of paper	the tab slips and
set (13 mm)	does not catch
	paper properly,
	causing paper feed
	problems.
- Paper feeding from	Since coaxial
the ASF	tolerance between
- Credit Card size	the pinch roller and
	the LF roller,
	which determines
	the paper feed
	alignment, is
	0.2mm, skewed
	paper feeding can
	occur. However,
	according to the
	field data of current
	models, the
	skewness level
	caused by the
	coaxial tolerance of
	0.2mm is within
	the criteria of +/-
	1%, thus the
	phenomenon is left
	as is.

-Reduce the amount of paper set in the ASF to half (approx. 5 mm high).

-Align the paper guide to the paper edge tighter than usual.

-Multiple sheets of paper feed at the same time.

-Paper feeds at an angle.

-A paper jam occurs.

-Paper feeds at an angle.

-A margin appears on printouts.

Soiling on the	- After continuous	In borderless
back side of	borderless printing	printing, printing is
paper (lines or	of small sized	performed to the
streaks parallel	paper (such as 4 x	size slightly larger
to the paper feed	6), when a larger	than the paper size,
direction)	sized paper (such	and ink off the

2-6

1. Perform Bottom	- Paper gets
plate cleaning	smeared.
(from the	- The back side
printer driver)
	of paper gets
up to 3 times*1.
	smeared.