Canon W7200, W7250 Cannot Install Windows Printer Driver, Cannot Install Macintosh Printer Driver

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Problem 5: Printer is still warming up.

Solution: Immediately after the printer is switched on, it cannot print because it needs a several seconds to warm up. After switching on the printer, you must wait for the Online lamp to light and remain on.

Cannot Install Windows Printer Driver

Problem 1: Incorrect installer CD-ROM mounted.

Solution: Mount the User Software CD-ROM provided with the printer.

Problem 2: Provided User Software CD-ROM is damaged.

Solution: Call for service and request a new installer CD-ROM.

Problem 3: Windows operating system is unstable.

Solution: If Windows displays a system error message such as “General Protection Fault” or “Illegal Operation”, the computer system has become unstable. Confirm the problem with the system and try to install again.

Problem 4: Installation does not complete successfully.

Solution: Delete the Printer icon then try to install again. (Æ Setup Guide)

Cannot Install Macintosh Printer Driver

Problem 1: Incorrect installer CD-ROM mounted.

Solution: Mount the User Software CD-ROM provided with the printer.

Problem 2: Provided User Software CD-ROM is damaged.

Solution: Call for service and request a new installer CD-ROM.

System Does Not Recognize the Printer

Problem 1: Interface cable is disconnected.

Solution: If the printer is connected via the USB or IEEE 1394 port, check the cable

connections at the printer and the computer. (Æ Setup Guide)

7-4

Troubleshooting

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Contents Page Copyright 2002 Canon Inc. all rights reserved Illustrations and Screen Examples Notations About TextConventions Abbreviations Legal NoticeRegulations for this product FCC RegulationsCanadian Radio Interference Regulations International Energy Star ProgramLocation Safety Warnings and PrecautionsPower Supply Cleaning the Printer An EmergencyPacemakers Printer locationMoving the Printer Printhead and Ink TanksGeneral Caution Contents Canceling a Print Job How to Perform Menu SettingsMenu Settings Summary Tables Cleaning the PrinterReplacing the Printhead Print Job Results AbnormalOptions ConsumablesUninstalling the Software Before Using the Printer Printer Part Names Printer Main UnitDIP switches Operation panelRight cover Lift handlesPower connector Media Take-up Unit connector Only W7200Ieee 1394 Port Optional for W7250 Top View Inside Carriage railPrinthead height adjustment lever Carriage Inside Upper Cover Carriage coverPrinthead lock cover PrintheadInside the Tray Belt stopper holder Roll stopperTray open lever Roll holderInside the Right Cover Bk Ink Tank PC Ink Tank PM Ink Tank Bk Ink Tank Cover PC Ink Tank Cover PM Ink Tank CoverTake-up mode switch Take-up switchMedia Take-up Unit Take-up holder Slider holderSwitching the Printer On and Off Switching the Printer OnSwitching the Printer Off Setting the Printer Online and Offline Setting the Printer OnlineSetting the Printer Offline When the Online lamp goes off, the printer is offlinePrint Media You Can Use Print Media That Can Be Used Types of Print MediaGlossy Film Photo Glossy PaperPhoto Semi-Glossy Paper Proofing PaperCut Sheets Paper SizesRoll Media Arch E Printing Area Handling Print MediaLoading Roll Media Selecting the Media SourceLoading the Roll Media Press Paper Source to light the Roll Media lampOpen the tray Pull the tray open lever then pull out the roll media trayPrint Media You Can Use Roll media is locked in place by the roll holder Print Media You Can Use Loading Roll Media Close the roll media tray Close the tray Media NamePrint Media You Can Use Selecting the Roll Media Type Press or to select Roll Media Type then pressLoading Cut Sheets Selecting the Cut Sheet SourcePress Paper Source. The Cut Sheet lamp lights Raise the paper release lever Loading Cut SheetsOpen the upper cover Loading Cut Sheets Lower the paper release lever Close the upper cover Press or to select the type of cut sheet, then press EnterCut Sheet Type Setting Press or to select the type of cut sheet then press Enter Select the Cut Sheet TypePress or to select Cut Sheet Type then press Adjusting Printhead Height High Quality Printing on FilmPress and hold for more than 1 second Close the upper cover Re-adjusting Printhead Height Aligning the PrintheadUsing the Media Take-up Unit Press or to display Take-up Reel then press Settings for Using the Media Take-up UnitPress or to display Enable then press Enter If the output stacker is installed, remove it from the stand Loading Roll MediaPrint Media You Can Use Press or to select Auto Feed then press Press or to select Yes then press EnterPress to feed some slack into the roll media Set the weight roll inside the slack of the roll media Press the Online button to display OnlineRemoving Printed Media from the Media Take-up Unit Press to feed the roll media by a small amountRemove the weight roll from inside the roll media Press or to display Force Cutting then pressTape the edge of the roll if required If the output stacker was in use, re-attach it to the stand Press or to display Disable then press Enter Disabling the Media Take-up UnitPrinting from Windows Software application, select Print from the File menu Print ProcedurePrinting Print job starts Page Printer Properties window, click the Help button Viewing Online HelpOpening Online Help Printing from Windows Printing from a Macintosh From the Apple menu, select Chooser Selecting the PrinterMac OS 8.6/9.x This completes the selection of the printer Mac OS If the name of the printer is in the list, go to Step Click the Print button Canceling a Print Job Canceling a Background Print JobPrinter re-enters print mode and is ready for operation Select Resume Printing from the File menuSelect the Finder then select Applications from the Go menu Queue list for the printer is displayed Print job in progress is canceled Canceling a Foreground Print Job Print job is canceledViewing Help Opening HelpPrinting from a Macintosh UsingPanel the Operation What’s On the Operation Panel? Reading the DisplayStandby Print Job ProcessingCurrent Selection Message DisplayButton Cancel buttonPaper Source button Online button Power buttonEnter button Roll Media lamp Cut Sheet lampData lamp Message lampFunction Menus Printer Function PrioritiesMenu Flow Summaries Main MenuPress or c, e to select Sleep Timer then press d Press or c, e to select the value then press Enter g Menu Settings Summary Tables Main MenuSleep Timer RAM Maintenance Replacing Ink Tanks When to Replace an Ink TankWhen the X Ink Check Message is Displayed Handling Ink Tank Precautions When the Replace X Tank Message Is DisplayedReplacing an Ink Tank Press or to display Rep. Ink Tank then pressRemove the new ink tank from its protective cover Close the ink tank cover until you hear it catch Replacing Ink Tanks Switching Off Ink Level Detection Executing Print JobCleaning the Printer Cleaning the Printer SurfacesMaintenance Cleaning Inside the Upper Cover Maintenance Cleaning the Paper Restraint Printer offBe sure to clean the entire surface of the paper restraint Cleaning the Carriage Rail Maintenance Cleaning the Printer Handing Printhead Precautions Replacing the PrintheadHow to Replace the Printhead Press or to select System Setup then press Press or to select Replace P.Head then pressReplacing the Printhead Remove the old printhead Make sure that the printhead is inserted completely Maintenance Close the upper cover Maintenance Troubleshooting Having a Problem? Printer Not Switched On Printer Not Operating CorrectlyCannot Print Printer Is On But Not OnlineSystem Does Not Recognize the Printer Cannot Install Windows Printer DriverCannot Install Macintosh Printer Driver Printer Not Operating Correctly Printing Does Not Start No error message is displayedError message is displayed Printing Halts During Print Job Blank paper is ejected from the printer Print Job Results Abnormal Poor Print QualityPrinting is faint Ink SmearedEdges Smeared with Ink Black Streaks VisiblePrint Results Do Not Match Print Job Content Colors WrongInk consumption is exceedingly high Other ProblemsImage Color Borders Printing Dark Message Is Displayed Ink level ? Cut FailedLoad Cut Sheet Eject Cut SheetTurn Power Off Feed LimitSize Undetected Remove Ink TankNo Printhead Check PrintheadMemory Overflow No MediaMedia Too Small Media JamIncorrect Media End of RollJam During Roll Media Preparation Removing Paper JamsRemoving a Roll Media Jam Removing Paper Jams After closing the roll media tray, close the tray Off Roll Media Jam During Printing or CuttingTroubleshooting Removing Paper Jams Firmly push the roll media tray completely into the printer Removing Paper Jams Removing a Cut Sheet Jam Removing Paper Jams Troubleshooting Press or to display Test Print then press Checking the Print StatusPress the Online button twice to display Main Menu Press or to select Nozzle Check then press Enter button Cleaning the Printhead Types of Printhead CleaningPrinthead Cleaning Procedure Head Cleaning aPress or to display Head Cleaning then press Press or to select the cleaning method then press EnterAligning the Printhead Press or to select Print Pattern a then press Enter Press or to select Adjust Printer then pressRepeat for B ~ E on Pattern a to make adjustments Repeat for K on Pattern a to make adjustments Adjusting Amount of Media Feed Press or to select Print Pattern B then press Enter Reducing the Amount of Cut Waste Press or to display System Setup then press Press or to select the setting then press EnterPress or to display CutDustReduct. then press Press or to select the media type then pressAdjusting and Replacing the Cutter Press and hold for over 1 second Troubleshooting Attach the cutter blade to the carriage Troubleshooting Other Important Information Stand OptionsMedia Take-up Unit Ieee 1394 Expansion Board Roll Holder SetsConsumables Print MediaMedia Types Roll SizesInk Tanks PrintheadCutter Blades Obtaining the Firmware Update Updating the FirmwareConfirming the Firmware Version Press or to select Information then pressUninstalling the Software Deleting Old USB/IEEE 1394 Printer DriversUninstall begins Macintosh Uninstalling the Printer DriverWindows Page Other Important Information Specifications Printing Characteristics W7200 W7250Print Media W7200 W7250 Symbols IndexDisplay 2-29 Printhead 6-18, 6-22 Software

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