Siemens 5450 manual Contacting Technical Support, Telephone, Fax, Internet

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5450 Four-Port Router User’s Guide

Appendix A - Troubleshooting

Contacting Technical Support

Before contacting technical support, please refer to the previous troubleshooting information. For issues concerning DSL service or connectivity, contact your Internet Service Provider (ISP) directly. If you are still unable to resolve the problem, be prepared to provide the following information:

•Internet Service Provider and service type (DSL, cable)

•Product model number (SpeedStream 5450)

•Date of purchase or installation

•Description of problem

Technical Support services are available via the Internet, e-mail and telephone:

Telephone:	(972) 852-1000
Fax:	(972) 852-1001
Email:	infor.ssn@siemens.com
Internet:	http://www.icn.siemens.com/subscriber

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Contents

SpeedStream→ Residential Family User’s Guide Four-Port RouterFour-Port Router User’s Guide Limitations Contents Four-Port Router User’s Guide Contents Features of the 5450 Router Network LAN FeaturesSecurity Features IntroductionPackage Contents Minimum System RequirementsRear Panel Physical DetailsFront Panel LEDs Page General Safety Guidelines Basic Installation Procedure InstallationHardware Installation Installing Line Filters In-Line FilterConnecting Cables to Ethernet Connect the Ethernet cablesOperating System Configuration Check TCP/IP Protocol SettingsChecking TCP/IP Settings Windows 9x/ME Checking TCP/IP Settings Windows Checking TCP/IP Settings Windows XP Checking TCP/IP Settings MAC OS 8.6 through Checking TCP/IP Settings MAC OSX Internet Access Configuration Click Setup. This starts the New Connection WizardFor Windows 9x/2000 For Windows XPTo do this Refer to SpeedStream Router SetupBefore Configuring the Router Connecting to the Router Using your Web BrowserRouter Setup Wizard Surf Now ContinueHome Window Menu BarLogging out of the Router ToolbarLogging into the Router Adding a User Configuring Users and DevicesConfiguring Users Disable all Content Filtering Administrator GamerWeb Surfer Only allowed fromInfinite Time MinutesPage Editing a User Profile Deleting a User Click Delete UserViewing User Logs Configuring Devices Configuring Advanced Features Gateway Options discussed in this chapterISP Connection Advanced ISP Settings Configure the ATM Virtual CircuitATM Virtual Circuits Static Routes To set up Dynamic DNS on the router Dynamic DNSRIP Routing Information Protocol Home Network LAN/WAN Port UPnPIP Network Server Ports LAN/WAN Port UPnP Universal Plug and Play Select Universal Plug and PlayDisable UPnP Enable Discovery and Advertisement only SsdpEnable full Internet Gateway Device IGD support Enable Access LoggingSecurity Firewall Settings LevelAttack Detection IP FilteringSecurity Level LowHigh CustomAttack Detection Fragmented TCP Packet Fragmented TCP HeaderFragmented UDP Header Fragmented Icmp HeaderIP Filtering Any IP Address This IP AddressAny IP Address Any Less than or equal toEqual to Greater than or equal toIcmp Options Window Clone IP Filter Rules Disable DMZ Enable DMZ with this Host IP addressMake Settings Permanent Make Settings Last forDisable Snooze Enable Snooze, and set the Snooze time interval toReset the Snooze time interval to Firewall Snooze ControlAdministrator Password Click Save SettingsAddress Translation Port By-Pass NaptAddress Translation With NAT Address Translation With Napt Redirect selected protocol/service to this router Redirect selected protocol/service to IP Address− Telnet − DomainMonitoring Router Health Gateway Health options discussed in this chapterStatistics Internet StatsHome Networking Stats Security StatsInternet Stats ATM StatisticsEthernet Home Networking Stats Logging System LoggingLocal Update FirmwareRemote Diagnostics Miscellaneous Router Options CustomizeColor Palette Language Select Yes for Enable Time Client Time ZoneReboot Troubleshooting General IssuesInternet Access Problem Cant connect to the router to configure itContacting Technical Support TelephoneFax InternetSpecifications Routing Bridging AAL and ATM Support Power Certifications OAM F5Siemens Subscriber Network