Toshiba B-SX4T-QQ owner manual Possible Problems, Error Messages Problems/Cause Solutions

Page 34

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33034

 

5.2 Possible Problems

 

 

5.1 Error Messages (Cont.)

Error Messages

 

Problems/Cause

 

Solutions

NO PAPER ****

1.

The media has run out.

1.

Load new media. Then press the

 

 

 

 

[RESTART] key.

 

2.

The media is not loaded properly.

2.

Reload the media correctly. Then

 

 

 

 

press the [RESTART] key.

 

3. The media is slack.

3. Take up any slack in the media.

RIBBON ERROR ****

The ribbon is not fed properly.

Remove the ribbon, and check the status

 

 

 

of the ribbon. Replace the ribbon, if

 

 

 

necessary. If the problem is not solved,

 

 

 

turn off the printer, and call a TOSHIBA

 

 

 

TEC authorised service representative.

 

 

 

NO RIBBON ****

The ribbon has run out.

Load a new ribbon. Then press the

 

 

 

[RESTART] key.

 

 

 

REWIND FULL ****

The Built-In Rewinder Unit is full.

Remove the backing paper from the Built-

 

 

 

In Rewinder Unit. Then press the

 

 

 

[RESTART] key.

EXCESS HEAD TEMP

The Print Head has overheated.

Turn off the printer, and allow it to cool

 

 

 

down (about 3 minutes). If this does not

 

 

 

solve the problem, call a TOSHIBA TEC

 

 

 

authorised service representative.

HEAD ERROR

There is a problem with the Print Head.

Replace the Print Head.

Other error messages

A hardware or software problem may

Turn the printer off and then on. If this

 

have occurred.

does not solve the problem, turn off the

 

 

 

printer again, and call a TOSHIBA TEC

 

 

 

authorised service representative.

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems

 

Causes

 

Solutions

The printer will not

1.

The Power Cord is disconnected.

1.

Plug in the Power Cord.

turn on.

2.

The AC outlet is not functioning

2.

Test with a power cord from another

 

 

correctly.

 

electric appliance.

 

3.

The fuse has blown, or the circuit

3.

Check the fuse or breaker.

 

 

breaker has tripped.

 

 

The media is not fed.

1.

The media is not loaded properly.

1.

Load the media properly.

 

2.

The printer is in an error condition.

2.

Solve the error in the message display.

 

 

 

 

(See Section 5.1 for more detail.)

Nothing is printed on

1.

The media is not loaded properly.

1.

Load the media properly.

the media.

2.

The ribbon is not loaded properly.

2.

Load the ribbon properly.

 

3.

The print head is not installed

3.

Install the print head properly. Close

 

 

properly.

 

the Print Head Block.

 

4.

The ribbon and media are not

4.

Select an appropriate ribbon for the

 

 

matched.

 

media type being used.

The printed image is

1.

The ribbon and media are not

1.

Select an appropriate ribbon for the

blurred.

 

matched.

 

media type being used.

 

2.

The Print Head is not clean.

2.

Clean the print head using the Print

 

 

 

 

Head Cleaner or a cotton swab slightly

 

 

 

 

moistened with ethyl alcohol.

The cutter does not

1.

The Cutter Cover is not attached

1.

Attach the Cutter Cover properly.

cut.

 

properly.

 

 

 

2.

The media is jammed in the Cutter.

2.

Remove the jammed paper.

 

3.

The cutter blade is dirty.

3.

Clean the cutter blade.

E5- 2

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Contents SX4T-QQ/QP CE Compliance for EU only VorsichtWkhsoxj Precautions Request Regarding MaintenanceTable of Contents EA3-1 EA1-1EA2-1 EA4-1Product Overview Introduction FeaturesUnpacking Accessories Front View DimensionsAppearance Rear ViewOperation Panel InteriorPrinter Setup PrecautionsProcedure before Operation Connecting the Cables to Your Printer GoriConnecting the Power Cord Turning on the Printer Turning the PrinterTurning OFF the Printer @ ? Loading the MediaDo not over-tighten the Locking Ring of the Supply Holder Setting the Feed Gap Sensor position Setting the Black Mark Sensor positionStrip mode Batch modeSTANDARD/PEEL OFF position Build-in rewinder mode Cut modeAuto Ribbon Saving Mode Loading the RibbonPcmcia Cards 3517 Test PrintFeed or Restart key Printer’s power OFF then back to on and check that the LCD Sample of the bar code test print label On Line Mode Operation PanelOperation Reset Dump Mode Cleaning MaintenancePrint Head/Platen/ Sensors Covers and Panels Optional Cutter ModuleCare/Handling of the Media and Ribbon Error Messages Problems/Causes Solutions TroubleshootingError Messages Restart keyError Messages Problems/Cause Solutions Possible ProblemsPossible Problems Causes Solutions Removing Jammed Media Do not use any tool that may damage the Print HeadThreshold Setting Threshold setting procedureA1.1 Printer Appendix 1 SpecificationsModel A1.3.1 Media Type A1.2 OptionsA1.3 Media LabelA1.3.2 Detection Area of the Transmissive Sensor LabelA1.3.4 Effective Print Area A1.3.3 Detection Area of the Reflective SensorTag paper with square holes A1.4 Ribbon Figure below shows the effective print area on the mediaSymbols in the message Appendix 2 Messages and LedsFollowing message appears Appendix 3 Interface „Interface CablesAppendix 4 Print Samples EAN13+2 digits EAN13+5 digits Interleaved 2 CODE39 StandardJAN13, EAN13 CODE39 Full AsciiRSS-14 RSS-14 Stacked UPC-A+5 digitsIndustrial 2 RSS LimitedGlossaries Bar codePrint head element USB Universal Serial BusIndex Index Page Page EO1-33034

B-SX4T-QQ specifications

The Toshiba B-SX4T-QQ is a robust and versatile industrial printer designed to meet various labeling and printing needs across diverse industries. This printer stands out for its compact design, making it suitable for environments where space is at a premium. With its advanced features and technologies, the B-SX4T-QQ provides exceptional performance and reliability.

At the heart of the B-SX4T-QQ is its high-resolution printing capability. It offers a print resolution of up to 300 dpi, which guarantees crisp and clear labels, barcodes, and graphics. This high resolution is vital for applications requiring fine detail, such as small labels used in electronics or pharmaceuticals.

One of the most remarkable features of the B-SX4T-QQ is its dual-technology printing capability. It can operate with both thermal transfer and direct thermal printing methods, providing flexibility for various labeling materials and applications. This adaptability allows users to choose the best printing method based on the specific media and the intended use of the labels.

The printer is equipped with a fast processing speed, capable of producing high-quality prints at a rate of up to 6 inches per second. This efficiency is essential for high-volume printing environments, where time and productivity are critical. Accompanied by a large media capacity, the B-SX4T-QQ minimizes downtime caused by the need for frequent media replacement.

Connectivity is another highlight of the Toshiba B-SX4T-QQ. It supports multiple interfaces, including USB, serial, and Ethernet, facilitating seamless integration with existing systems and networks. This versatility makes it compatible with various operating environments, enhancing workflow efficiency.

The B-SX4T-QQ is built with durability in mind. Housed in a rugged casing, it is designed to withstand the rigors of industrial use. Its reliable performance is further enhanced by enhanced features such as a user-friendly LCD display and intuitive control panel, making operation and monitoring straightforward.

In terms of software compatibility, the printer supports multiple programming languages, including PPL and ZPL, which ensures ease of integration with various applications. This capability is particularly beneficial for businesses that require custom label designs and specific printing configurations.

Overall, the Toshiba B-SX4T-QQ is an excellent choice for businesses looking for a reliable, versatile, and high-performance industrial printer. Its combination of advanced features, robust design, and ease of use positions it as a valuable asset in any labeling operation.
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