Toshiba B-SX4T-QP manual Possible Problems, Error Messages Problems/Cause Solutions

Page 35

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33034

 

5.2 Possible Problems

 

 

5.1 Error Messages (Cont.)

Error Messages

 

Problems/Cause

 

Solutions

NO PAPER ****

1.

The media has run out.

1.

Load new media. Then press the

 

 

 

 

[RESTART] key.

 

2.

The media is not loaded properly.

2.

Reload the media correctly. Then

 

 

 

 

press the [RESTART] key.

 

3. The media is slack.

3. Take up any slack in the media.

RIBBON ERROR ****

The ribbon is not fed properly.

Remove the ribbon, and check the status

 

 

 

of the ribbon. Replace the ribbon, if

 

 

 

necessary. If the problem is not solved,

 

 

 

turn off the printer, and call a TOSHIBA

 

 

 

TEC authorised service representative.

 

 

 

NO RIBBON ****

The ribbon has run out.

Load a new ribbon. Then press the

 

 

 

[RESTART] key.

 

 

 

REWIND FULL ****

The Built-In Rewinder Unit is full.

Remove the backing paper from the Built-

 

 

 

In Rewinder Unit. Then press the

 

 

 

[RESTART] key.

EXCESS HEAD TEMP

The Print Head has overheated.

Turn off the printer, and allow it to cool

 

 

 

down (about 3 minutes). If this does not

 

 

 

solve the problem, call a TOSHIBA TEC

 

 

 

authorised service representative.

HEAD ERROR

There is a problem with the Print Head.

Replace the Print Head.

Other error messages

A hardware or software problem may

Turn the printer off and then on. If this

 

have occurred.

does not solve the problem, turn off the

 

 

 

printer again, and call a TOSHIBA TEC

 

 

 

authorised service representative.

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems

 

Causes

 

Solutions

The printer will not

1.

The Power Cord is disconnected.

1.

Plug in the Power Cord.

turn on.

2.

The AC outlet is not functioning

2.

Test with a power cord from another

 

 

correctly.

 

electric appliance.

 

3.

The fuse has blown, or the circuit

3.

Check the fuse or breaker.

 

 

breaker has tripped.

 

 

The media is not fed.

1.

The media is not loaded properly.

1.

Load the media properly.

 

2.

The printer is in an error condition.

2.

Solve the error in the message display.

 

 

 

 

(See Section 5.1 for more detail.)

Nothing is printed on

1.

The media is not loaded properly.

1.

Load the media properly.

the media.

2.

The ribbon is not loaded properly.

2.

Load the ribbon properly.

 

3.

The print head is not installed

3.

Install the print head properly. Close

 

 

properly.

 

the Print Head Block.

 

4.

The ribbon and media are not

4.

Select an appropriate ribbon for the

 

 

matched.

 

media type being used.

The printed image is

1.

The ribbon and media are not

1.

Select an appropriate ribbon for the

blurred.

 

matched.

 

media type being used.

 

2.

The Print Head is not clean.

2.

Clean the print head using the Print

 

 

 

 

Head Cleaner or a cotton swab slightly

 

 

 

 

moistened with ethyl alcohol.

The cutter does not

1.

The Cutter Cover is not attached

1.

Attach the Cutter Cover properly.

cut.

 

properly.

 

 

 

2.

The media is jammed in the Cutter.

2.

Remove the jammed paper.

 

3.

The cutter blade is dirty.

3.

Clean the cutter blade.

E5- 2

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Contents SX4T-QQ/QP Vorsicht CE Compliance for EU onlySX4T-QQ/QP Wkhsoxj Request Regarding Maintenance PrecautionsTable of Contents EA4-1 EA1-1EA2-1 EA3-1Unpacking Introduction FeaturesProduct Overview Accessories Rear View DimensionsAppearance Front ViewInterior Operation PanelPrecautions Printer SetupProcedure before Operation Gori Connecting the Cables to Your PrinterConnecting the Power Cord Turning OFF the Printer Turning the PrinterTurning on the Printer Loading the Media @ ?Do not over-tighten the Locking Ring of the Supply Holder Setting the Black Mark Sensor position Setting the Feed Gap Sensor positionSTANDARD/PEEL OFF position Batch modeStrip mode Cut mode Build-in rewinder modeLoading the Ribbon Auto Ribbon Saving ModePcmcia Cards Test Print 3517Feed or Restart key Printer’s power OFF then back to on and check that the LCD Sample of the bar code test print label Operation Panel On Line ModeOperation Reset Dump Mode Print Head/Platen/ Sensors MaintenanceCleaning Optional Cutter Module Covers and PanelsCare/Handling of the Media and Ribbon Restart key TroubleshootingError Messages Error Messages Problems/Causes SolutionsPossible Problems Causes Solutions Possible ProblemsError Messages Problems/Cause Solutions Do not use any tool that may damage the Print Head Removing Jammed MediaThreshold setting procedure Threshold SettingModel Appendix 1 SpecificationsA1.1 Printer Label A1.2 OptionsA1.3 Media A1.3.1 Media TypeLabel A1.3.2 Detection Area of the Transmissive SensorTag paper with square holes A1.3.3 Detection Area of the Reflective SensorA1.3.4 Effective Print Area Figure below shows the effective print area on the media A1.4 RibbonAppendix 2 Messages and Leds Symbols in the messageFollowing message appears „Interface Cables Appendix 3 InterfaceAppendix 4 Print Samples CODE39 Full Ascii Interleaved 2 CODE39 StandardJAN13, EAN13 EAN13+2 digits EAN13+5 digitsRSS Limited UPC-A+5 digitsIndustrial 2 RSS-14 RSS-14 StackedBar code GlossariesUSB Universal Serial Bus Print head elementIndex Index EO1-33034

B-SX4T-QP specifications

The Toshiba B-SX4T-QP is a versatile and efficient industrial barcode printer that has garnered attention for its combination of advanced technology and user-friendly features. Designed to meet the demands of various industries, the B-SX4T-QP plays a crucial role in enhancing operational efficiency and maintaining productivity in environments such as manufacturing, logistics, and retail.

One of the standout features of the B-SX4T-QP is its high-resolution printing capability. The printer offers a resolution of up to 300 dpi, ensuring that barcodes, text, and graphics are printed with exceptional clarity and precision. This is especially important for applications that require high-quality labels, such as those found in healthcare and pharmaceuticals. The printer can handle media widths of up to 4 inches, accommodating a wide range of label sizes and formats.

The B-SX4T-QP utilizes advanced thermal transfer and direct thermal printing technologies, which allows users to choose the method that best suits their printing needs. The thermal transfer method provides durability for labels that are exposed to harsh conditions, while direct thermal printing is ideal for short-term applications where label longevity is not a concern.

Another significant characteristic of the B-SX4T-QP is its high-speed printing capability. The printer can deliver print speeds of up to 8 inches per second, allowing for quick label production and reducing wait times in busy operational settings. This speed is complemented by a robust and reliable design, ensuring that the printer can withstand the rigors of industrial environments.

Connectivity options are abundant with the B-SX4T-QP. The printer supports various interfaces including USB, parallel, serial, and Ethernet, allowing for seamless integration into existing systems. This flexibility makes it easy for businesses to incorporate the printer into their workflows, regardless of their current technology infrastructure.

In addition to its impressive printing capabilities, the B-SX4T-QP is known for its ease of use. The printer features a user-friendly interface, making it accessible for operators of varying skill levels. It also offers features like an easy-to-replace ribbon and label loading system, minimizing downtime and ensuring that label production can resume quickly.

Overall, the Toshiba B-SX4T-QP industrial barcode printer stands out for its combination of high-resolution printing, speed, durability, and user-friendly design. These characteristics make it an ideal choice for businesses looking to optimize their printing processes and enhance overall productivity. Whether in manufacturing, logistics, or retail, the B-SX4T-QP proves to be a reliable partner in achieving labeling and printing success.
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