Toshiba B-EV4 manual Print Quality, Ribbon run out Loading the ribbon

4. TROUBLESHOOTING

EO18-33025

4.2 Print Quality

4.2 Print Quality

Problem	Possible Cause	Recovery Procedure
	Check if interface cable is well	Re-connect cable to interface.
	connected to the interface connector.
	The serial port cable pin configuration	Please replace the cable with pin to pin
	is not pin to pin connected.	connected.
Not Printing	The serial port setting is not consistent	Please reset the serial port setting.
	between host and printer.
	The port specified in the Windows	Select the correct printer port in the
	driver is not correct.	driver.
	The Ethernet IP, subnet mask,	Configure the IP, subnet mask and
	gateway is not configured properly.	gateway.
	Label or ribbon loaded not correctly.	Follow the instructions in loading the
No print on the label		media or loading the ribbon.
	Ribbon run out.	Loading the ribbon.
Continuous feeding labels	The printer setting may go wrong.	Please do the initialization and gap/black
		mark calibration.
	Gap/black mark sensor sensitivity is	Calibrate the gap/black mark sensor.
	not set properly (sensor sensitivity is
	not enough)
Paper Jam	Make sure label size is set properly.	Set label size exactly as installed paper
		in the labeling software or program.
	Labels may be stuck inside the printer	Remove the stuck label.
	mechanism near the sensor area.
Poor Print Quality	Top cover is not closed properly.	Close the top cover completely and make
		sure the right side and left side levers are
		latched properly
	Check if supply is loaded correctly.	Reload the supply.
	Ribbon and media are incompatible.	Change the ribbon or label combination.
	Check if dust or adhesives are	Clean the print head.
	accumulated on the print head.
	Check if print density is set properly.	Adjust the print density and print speed.
	Check print head test pattern if head	Run printer self-test and check the print
	element is damaged.	head test pattern if there is dot missing in
		the pattern.

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