Toshiba GA-1200 quick start Offramp gateway

Page 37

Offramp gateway

When an error has occurred in the offramp gateway function, check the setting by referring to the list below.

No

Check Item

Yes

No

Countermeasure

 

 

 

 

 

1

Are servers for forwarding

 

 

Refer to an appropriate manual

 

an InternetFax/Email to this

 

 

and set the DNS server and

 

equipment set correctly?

Next Step

 

SMTP server correctly.

 

 

Ö

If necessary, refer to the “Setting

 

 

Ø

 

 

 

up DNS Server and Mail Server”

 

 

 

 

 

 

 

 

in the Network Administration

 

 

 

 

Guide for Scanning Functions.

 

 

 

 

 

2

Is the IP address of this

Next Step

 

Refer to the Setup Guide for

 

equipment correctly set?

Ö

Printing Functions and set the

 

Ø

 

 

 

TCP/IP correctly.

 

 

 

 

 

 

 

 

 

3

Can you utilize the TopAc-

Next Step

 

Refer to the Setup Guide for

 

cess?

Ö

Printing Functions and set the

 

Ø

 

 

 

HTTP correctly.

 

 

 

 

 

 

 

 

 

4

Are the settings for the DNS

 

 

Refer to the Setup Guide for

 

session and DDNS session

 

 

Scanning Functions and set the

 

enabled?

Next Step

Ö

DNS session correctly. If the DNS

 

 

Ø

server supports dynamic DNS, a

 

 

 

 

 

 

 

setting for DDNS session is also

 

 

 

 

required.

 

 

 

 

 

5

Is a setting for the offramp

 

 

Refer to the Setup Guide for

 

gateway functions enabled?

 

 

Scanning Functions and set the

 

 

 

 

SMTP server of this equipment

 

 

 

 

correctly.

 

 

Next Step

Ö

If “OffRamp Security” is set

 

 

Ø

“Enable”, the Fax number of a

 

 

 

 

 

 

 

destination (to which the Fax is

 

 

 

 

forwarded) must be registered

 

 

 

 

into the address book of this

 

 

 

 

equipment.

 

 

 

 

 

6

Is a setting for the Fax func-

 

 

Refer to the Setup Guide for

 

tions enabled?

Next Step

 

Printing Functions or the Oper-

 

 

Ö

ator's Manual for Facsimile

 

 

Ø

 

 

 

Function and perform a correct

 

 

 

 

 

 

 

 

Fax setting.

 

 

 

 

 

7

Can you fax an InternetFax/

 

 

An error code is printed in the

 

Email received from other

 

 

Transmission/Reception Journal.

 

equipments to a G3 facsim-

End

Ö

Refer to the “Error code list” in the

 

ile?

 

 

Network Administration Guide

 

 

 

 

for Scanning Functions.

 

 

 

 

 

Troubleshooting 35

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Contents Quick Start Guide for Scanning Functions Page Preface Grant of License Software License AgreementDisclaimer of Warranty Lineup of our manuals Before Reading This ManualOperator’s Manual for Copying Functions Booklet Operator’s Manual for Facsimile Function BookletScanning functions Trademarks How to read this manual Symbols in this manualDisclaimer notice To Administrators Security precautionsContents Contents Scanner Upgrade Kit This chapter describes the details of option configurationsScan Utilities CD-ROM Scanner Upgrade Kit / External Keyboard Function Enhancement by Option ConfigurationsNetwork Printer Kit Fax Kit / External Keyboard Items Included in Optional Kits Scanner Upgrade KitScan Utilities CD-ROM About the CD-ROMClient Software Page System Requirements General requirements System RequirementsConnecting to the Network Connecting to the Network Setup Connecting the equipment Overview of Connecting ConfigurationsLocal area network connection over TCP/IP Available functions under each connectionLocal area network connection over IPX/SPX Internet connectionSetup the network document processing system About SetupsOptions Setup contents Descriptions References Quick Start Guide for Printing FunctionsSetup Flow Description/Reference Setup Flow for TopAccessPage Appendix Default settings for Network Setting Default Setting ListMail Print Default settings for Print Service SettingNetwork setting checklists TroubleshootingFile storage Check Item Yes CountermeasureScanning Functions and per Email transmissionEmail printing InternetFax Scanning Functions or Onramp gatewayOfframp gateway TopAccess Device tab menu Device status indicators TopAccess error messagesAlerts Setup Guide for Printing Functions Device status indicator listTopAccess Message Corrective Action Error message listGA-1200 OME060189B0 GA-1200