Dell PERC S300, (PERC) S100 manual Troubleshooting, System Startup Problems, RAID Mode to ATA Mode

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Troubleshooting

To get help with your Dell PowerEdge RAID Controller (PERC) PERC S100 adapter and PERC S300 adapter, contact your Dell Technical Service representative or access the Dell Support Web site at support.dell.com.

The chapter discusses four major categories of troubleshooting:

•Normal tasks that cannot be performed during system startup.

•Warning messages that might appear at the Dell Inc. PERC S100 Controller BIOS or Dell Inc. PERC S300 Controller BIOS screen.

•Functions that cannot be performed with virtual disks.

•Functions that cannot be performed with physical disks.

NOTE: Unless mentioned otherwise, the term PERC Virtual Disk Management utility refers to both the PERC S100 Virtual Disk Management utility and the PERC S300 Virtual Disk Management utility.

System Startup Problems

The following table indicates potential PERC S100 adapter or PERC S300 adapter-related causes for system startup problems.

Table 7-1. System Does Not Boot

Likely Causes to Check	Corrective Actions

Controller mode is set	1 At system startup, when the Dell Power-On Self-
incorrectly at System Setup	Test (POST) screen appears, press <F2> to enter
	the Dell Inc. PowerEdge BIOS screen.
	2 Scroll to SATA Settings. Press <Enter> and
	make sure that the following is true:
	• For a PERC S100 adapter: SATA Controller
	is set to a RAID mode.
	• For a PERC S300 adapter: SATA Controller
	is set to ATA Mode or AHCI.
	NOTE: Data might be lost when switching from
	RAID Mode to ATA Mode.

Troubleshooting

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Contents User’s Guide February Contents Complete the Hardware Installation Installing the Perc S300 AdapterInstalling the Microsoft Windows Drivers Physical Disk-Related ErrorsIndustry Canada Notice Canada Only RAID Technology Understanding Disk ArraysContents Page Safety When Working Inside Your System Safety GeneralProtecting Against Electrostatic Discharge Page Introduction OverviewOverview Supported Platforms Physical disks RequirementsOverview Boot to it Summary of RAID Levels About RAIDDisk Striping RAID TerminologyDisk Mirroring Parity Data Spanned RAID LevelsExample of Distributed Parity RAID General Features FeaturesDescription Description Allows hot-swapping Physical disks, in the same virtual disk That supports hot-swapping DisksBackplane with hot-swap capability Features Migration during an OCE Virtual diskSpecifications RAID Before You Begin Hardware InstallationGeneral Considerations Installing the Perc S300 Adapter Installing a Perc S300 Adapter Connecting the Cables Connect Physical Disks to the Perc S300 Adapter Complete the Hardware InstallationHardware Installation Installing the Microsoft Windows Drivers Installing the DriversDownloading the Controller Driver Media Operating System And Device Driver Media Pre-Installation Requirements for the Controller DriversTo Use Sata Controller to either ATA Mode or Ahci Pre-Installation Procedures For The Controller Drivers Steps DVD, and so on, perform the following For Microsoft Windows Server 2008 and Windows Server 2008 R2 For Microsoft Windows Server For Microsoft Windows Server 2008 and Windows Server 2008 R2 Installing the Drivers Installing the Drivers Perc Virtual Disk Management Utility Operations Description RAID Configuration ManagementAccessing the Perc Virtual Disk Management Utility Perc Virtual Disk Management Text Colors Description Initializing Physical Disks Before You Begin Creating Virtual DisksRAID Configuration and Management Deleting Virtual Disks RAID Configuration and Management Swapping Two Virtual Disks Create a Global Hot Spare Managing Global Hot SparesDelete a Global Hot Spare Viewing Virtual Disk Details Viewing Physical Disk DetailsRescanning Disks Controller Options Description How to OperateController Options Pause if Degraded Continuing to BootRAID Configuration and Management System Startup Problems TroubleshootingRAID Mode to ATA Mode Boot Mode, Boot Sequence Bios Bios Screen Corrective Action Lost This warning message appears when multiple virtual disks are Bios not Installed User Disabled INT13 Bios Load From virtual disk creation Virtual Disk-Related Errors A Virtual Disk is in a Failed State On the virtual diskRedundant virtual disk 12. Cannot Create a Global Hot Spare Select View Virtual Disk Details 14. a Dedicated Hot Spare Fails Physical Disk-Related ErrorsTroubleshooting Appendix a Controller SpecificationsRead, Write, and Cache Policy S300 adapterPhysical Disk Tasks Controller TasksTable A-3. Physical Disk Tasks Physical Disk Task Name Perc S300 adapterSupported RAID Levels Virtual Disk TasksTable A-4. Virtual Disk Tasks Virtual Disk Task Name AdapterVirtual Disk Specifications RAID Technology Understanding Disk Arrays and Virtual Disks Appendix BUnderstanding RAID Levels Appendix B Table B-2. Physical Disk States Definition Disk States Virtual and Physical DisksTable B-3. Virtual Disk States State Definition Failure StatesCreating Virtual Disks Future Expansion Table B-5. Minimum and Maximum Physical Disk ConfigurationsUnderstanding Physical Disks Physical Disk StatesRescanning Physical Disks for Changes in State Dedicated Hot SparesGlobal Hot Spares Regulatory Notices Appendix CFCC, Class a FCC Notice U.S. OnlyFCC, Class B CE Notice European Union Industry Canada Notice Canada OnlyIndustry Canada, Class a Industry Canada, Class BAppendix C CE Mark Notice Contacting Dell Appendix DAppendix D Index Index Index 100 101 102 103 Glossary104 105 106 Acronym for nanoseconds, one billionth of a second 107108 109 110