Dell PERC S300, (PERC) S100 manual Appendix D, Contacting Dell

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D

Appendix D

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1Visit support.dell.com.

2Click your country/region at the bottom of the page. For a full listing of country/region click All.

3Click All Support from the Support menu.

4Select the appropriate service or support link based on your need.

5Choose the method of contacting Dell that is convenient for you.

Appendix D

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Image 95

Contents User’s Guide February Contents Physical Disk-Related Errors Installing the Perc S300 AdapterComplete the Hardware Installation Installing the Microsoft Windows DriversIndustry Canada Notice Canada Only RAID Technology Understanding Disk ArraysContents Page Safety When Working Inside Your System Safety GeneralProtecting Against Electrostatic Discharge Page Introduction OverviewOverview Supported Platforms Physical disks RequirementsOverview Boot to it Summary of RAID Levels About RAIDDisk Mirroring RAID TerminologyDisk Striping Parity Data Spanned RAID LevelsExample of Distributed Parity RAID Description FeaturesGeneral Features Description Allows hot-swapping Physical disks, in the same virtual disk That supports hot-swapping DisksBackplane with hot-swap capability Features Migration during an OCE Virtual diskSpecifications RAID General Considerations Hardware InstallationBefore You Begin Installing the Perc S300 Adapter Installing a Perc S300 Adapter Connecting the Cables Connect Physical Disks to the Perc S300 Adapter Complete the Hardware InstallationHardware Installation Downloading the Controller Driver Media Installing the DriversInstalling the Microsoft Windows Drivers To Use Pre-Installation Requirements for the Controller DriversOperating System And Device Driver Media Sata Controller to either ATA Mode or Ahci Pre-Installation Procedures For The Controller Drivers Steps DVD, and so on, perform the following For Microsoft Windows Server 2008 and Windows Server 2008 R2 For Microsoft Windows Server For Microsoft Windows Server 2008 and Windows Server 2008 R2 Installing the Drivers Installing the Drivers Perc Virtual Disk Management Utility Operations Description RAID Configuration ManagementAccessing the Perc Virtual Disk Management Utility Perc Virtual Disk Management Text Colors Description Initializing Physical Disks Before You Begin Creating Virtual DisksRAID Configuration and Management Deleting Virtual Disks RAID Configuration and Management Swapping Two Virtual Disks Delete a Global Hot Spare Managing Global Hot SparesCreate a Global Hot Spare Viewing Virtual Disk Details Viewing Physical Disk DetailsController Options Controller Options Description How to OperateRescanning Disks Pause if Degraded Continuing to BootRAID Configuration and Management RAID Mode to ATA Mode TroubleshootingSystem Startup Problems Boot Mode, Boot Sequence Bios Bios Screen Corrective Action Lost This warning message appears when multiple virtual disks are Bios not Installed User Disabled INT13 Bios Load From virtual disk creation Virtual Disk-Related Errors A Virtual Disk is in a Failed State On the virtual diskRedundant virtual disk 12. Cannot Create a Global Hot Spare Select View Virtual Disk Details 14. a Dedicated Hot Spare Fails Physical Disk-Related ErrorsTroubleshooting S300 adapter Controller SpecificationsAppendix a Read, Write, and Cache PolicyPerc S300 adapter Controller TasksPhysical Disk Tasks Table A-3. Physical Disk Tasks Physical Disk Task NameAdapter Virtual Disk TasksSupported RAID Levels Table A-4. Virtual Disk Tasks Virtual Disk Task NameVirtual Disk Specifications RAID Technology Understanding Disk Arrays and Virtual Disks Appendix BUnderstanding RAID Levels Appendix B Table B-2. Physical Disk States Definition Disk States Virtual and Physical DisksTable B-3. Virtual Disk States State Definition Failure StatesPhysical Disk States Table B-5. Minimum and Maximum Physical Disk ConfigurationsCreating Virtual Disks Future Expansion Understanding Physical DisksRescanning Physical Disks for Changes in State Dedicated Hot SparesGlobal Hot Spares Regulatory Notices Appendix CFCC, Class a FCC Notice U.S. OnlyFCC, Class B Industry Canada, Class B Industry Canada Notice Canada OnlyCE Notice European Union Industry Canada, Class aAppendix C CE Mark Notice Contacting Dell Appendix DAppendix D Index Index Index 100 101 102 103 Glossary104 105 106 Acronym for nanoseconds, one billionth of a second 107108 109 110