Dell R420xr owner manual Contacting Dell, Locating Your System Service Tag, Documentation Feedback

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Getting Help

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1.Visit dell.com/support

2.Select your support category.

3.Verify your country or region in the Choose a Country/Region drop-down menu at the top of page.

4.Select the appropriate service or support link based on your need.

Locating Your System Service Tag

Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.

Documentation Feedback

If you have feedback for this document, write to documentation_feedback@dell.com. Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback.

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Contents Dell PowerEdge R420xr Page Contents Installing System Components Troubleshooting Your System Getting Help 128 Front-Panel Features And Indicators About Your SystemLCD Panel Features Hard-Drive Indicator Patterns LCD Panel FeaturesBack-Panel Features And Indicators Drive-Status Condition Indicator Pattern RAID OnlyNIC Indicator Codes Indicator Indicator Code Link and activityIndicators are off Link indicator is GreenPower Indicator Codes Indicator Indicator CodePower Indicator Condition Pattern Not lit Flashing amberOther Information You May Need Power Indicator Condition PatternPower supply Using The System Setup and Boot Manager Choosing The System Boot Mode Entering System SetupResponding To Error Messages Using The System Setup Navigation KeysSystem Bios Screen System Setup OptionsSystem Setup Main Screen Memory Settings Screen System Information ScreenProcessor Settings Screen Sata Settings Screen Boot Settings Screen Integrated Devices ScreenSerial Communications Screen System Profile Settings Screen System Security Screen System And Setup Password Features Miscellaneous SettingsAssigning a System And/Or Setup Password Password Or Uefi settings of your systemOperating With a Setup Password Enabled Deleting Or Changing An Existing Setup PasswordUsing Your System Password To Secure Your System Entering The Uefi Boot Manager Using The Boot Manager Navigation KeysBoot Manager Screen Uefi Boot MenuMenu Item Description Select Uefi Boot Embedded System ManagementChanging The Thermal Settings IDRAC Settings UtilityEntering The iDRAC Settings Utility Recommended Tools Front Bezel OptionalInstalling The Front Bezel Bezel Filter OptionalRemoving The Front Bezel Removing the Bezel FilterInstalling The Bezel Filter Opening And Closing The SystemOpening The System Closing The System Opening and Closing the SystemInside The System Inside the SystemCooling Shroud Removing The Cooling ShroudInstalling The Cooling Shroud Removing and Installing the Cooling ShroudSystem Memory RdimmProcessor Memory Socket LocationsGeneral Memory Module Installation Guidelines Mode-Specific GuidelinesSample Memory Configurations Memory Optimized Independent Channel ModeMT/s A1, B1 1600 MT/s 1333 A1, A2, B1, B2 Removing Memory Modules Memory module Memory-module socket ejectors Installing Memory Modules Removing The Memory ModuleInstalling The Memory Module Hard Drives Removing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard DriveInstalling a Hard Drive Into a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierCooling Fans Location of the Spare Hard-Drive ScrewsRemoving and Installing a Cooling Fan Removing a Cooling FanReplacing The Internal USB Key Installing a Cooling FanInternal USB Memory Key Optional Expansion Card Installation Guidelines Expansion Cards And Expansion-Card RisersRemoving An Expansion Card Page Expansion card Expansion-card latch Riser touch points Installing An Expansion Card Removing Expansion-Card Risers 1Removing and Installing the Expansion-Card Riser Removing The iDRAC Enterprise Card Installing Expansion-Card Risers 1IDRAC Enterprise Card Optional Installing The iDRAC Enterprise Card Removing and Installing the iDRAC Enterprise CardReplacing An SD vFlash Card SD vFlash CardInternal Dual SD Module Removing The Internal Dual SD Module Installing The Internal Dual SD Module Removing and Installing the Internal Dual SD ModuleInstalling An Internal SD Card Internal SD CardIntegrated Storage Controller Card Removing An Internal SD CardRemoving The Integrated Storage Controller Card Installing The Integrated Storage Controller Card Processors Removing a ProcessorRemoving and Installing the Processor Heat Sink Installing a Processor Removing and Installing a ProcessorPage Removing a Power Supply Power SuppliesHot Spare Feature Replacing The System Battery System BatteryInstalling a Power Supply Replacing the System Battery Hard-Drive BackplaneRemoving The Hard-Drive Backplane Press the release tabs and slide the backplane upward Release tabs Hard-drive backplane Guide pins Chassis hooks Installing The Hard-Drive Backplane Cabling DiagramControl Panel Assembly Removing The Control PanelInstalling The Control Panel Removing The Control-Panel ModuleInstalling The Control-Panel Module Removing and Installing the Control-Panel ModulePower Distribution Board Shroud Removing The Power Distribution Board ShroudInstalling The Power Distribution Board Shroud Removing and Installing the PDB ShroudPower Distribution Board Removing The Power Distribution BoardInstalling The Power Distribution Board Removing and Installing the Power Distribution BoardSystem Board Removing The System BoardInstalling The System Board Removing and Installing the System BoardPage Troubleshooting a USB Device Troubleshooting External ConnectionsTroubleshooting The Video Subsystem Troubleshooting a Serial I/O Device Troubleshooting a NICTroubleshooting a Wet System Troubleshooting a Damaged SystemTroubleshooting The System Battery Troubleshooting Power SuppliesTroubleshooting System Memory Troubleshooting Cooling ProblemsTroubleshooting Cooling Fans Troubleshooting An Internal USB Key Troubleshooting An SD Card Troubleshooting a Hard DriveTroubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting Processors Dell Embedded System Diagnostics When To Use The Embedded System DiagnosticsRunning The Embedded System Diagnostics System Diagnostic ControlsDisplayed if at least one event description is recorded Jumpers And Connectors System Board Jumper SettingsSystem Board Connectors FAN5Disabling a Forgotten Password Page Technical Specifications NIC For temperatures between 40 C and 45 C, de Page Page System Error Messages LCD MessagesViewing LCD Messages Removing LCD MessagesError Code AMP0302 MessageDetails ActionASR0003 Message BAT0002 MessageBAT0017 Message CPU0000 MessageCPU0005 Message CPU0010 MessageCPU0023 Message CPU0204 MessageCPU0703 Message CPU0701 MessageCPU0702 Message CPU0704 Message FAN0000 MessageFAN0001 Message FAN1201 MessageHWC1001 Message HWC2003 MessageHWC2005 Message MEM0000 MessageMEM0007 Message MEM0701 MessageMEM0702 Message MEM1205 MessageMEM8000 Message PCI1302 MessagePCI1304 Message PCI1308 MessagePCI1342 Message PCI1348 MessagePCI1360 Message PDR0001 MessagePST0128 Message PST0129 MessagePSU0001 Message PSU0002 MessagePSU0016 Message PSU0031 MessagePSU0032 Message PSU0033 MessagePSU0034 Message PSU0035 MessagePSU0036 Message PSU0037 MessagePSU1201 Message PSU1204 MessagePWR1004 Message PWR1005 MessageRFM1008 Message RFM1014 MessageRFM1201 Message RFM2001 MessageRFM2006 Message SEC0031 MessageSEC0033 Message SEL0006 MessageSEL1204 Message TMP0118 MessageTMP0119 Message TMP0120 MessageVLT0204 Message Diagnostic MessagesAlert Messages Documentation Feedback Locating Your System Service TagContacting Dell
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