Dell R420xr owner manual Troubleshooting Cooling Problems, Troubleshooting Cooling Fans

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If the problem persists, see Getting Help.

Troubleshooting Cooling Problems

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

Ensure that none of the following conditions exist:

System cover, cooling shroud, EMI filler panel, memory-module blank, or back-filler bracket is removed.

Ambient temperature is too high.

Front bezel filter (if installed) is clogged with dust or debris.

External airflow is obstructed.

A cooling fan is removed or has failed.

The expansion card installation guidelines have not been followed.

Troubleshooting Cooling Fans

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.Open the system.

2.Reseat the fan or the fan's power cable.

3.If the fan functions properly, close the system.

If the problem persists, see Getting Help.

Troubleshooting System Memory

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.If the system is operational, run the appropriate diagnostic test. See Using System Diagnostics for available diagnostic tests.

If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.

2.If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least 10 seconds and then reconnect the system to power.

3.Turn on the system and attached peripherals and note the messages on the screen.

If an error message is displayed indicating a fault with a specific memory module, go to step 12.

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Contents Dell PowerEdge R420xr Page Contents Installing System Components Troubleshooting Your System Getting Help 128 About Your System Front-Panel Features And IndicatorsLCD Panel Features LCD Panel Features Hard-Drive Indicator PatternsDrive-Status Condition Indicator Pattern RAID Only Back-Panel Features And IndicatorsIndicator Indicator Code Link and activity NIC Indicator CodesIndicators are off Link indicator is GreenIndicator Indicator Code Power Indicator CodesPower Indicator Condition Pattern Not lit Flashing amberPower Indicator Condition Pattern Power supplyOther Information You May Need Using The System Setup and Boot Manager Entering System Setup Choosing The System Boot ModeResponding To Error Messages Using The System Setup Navigation KeysSystem Setup Options System Setup Main ScreenSystem Bios Screen System Information Screen Memory Settings ScreenProcessor Settings Screen Sata Settings Screen Integrated Devices Screen Boot Settings ScreenSerial Communications Screen System Profile Settings Screen System Security Screen Miscellaneous Settings System And Setup Password FeaturesPassword Or Uefi settings of your system Assigning a System And/Or Setup PasswordDeleting Or Changing An Existing Setup Password Using Your System Password To Secure Your SystemOperating With a Setup Password Enabled Using The Boot Manager Navigation Keys Entering The Uefi Boot ManagerUefi Boot Menu Boot Manager ScreenMenu Item Description Select Uefi Boot Embedded System ManagementIDRAC Settings Utility Entering The iDRAC Settings UtilityChanging The Thermal Settings Front Bezel Optional Recommended ToolsBezel Filter Optional Installing The Front BezelRemoving The Front Bezel Removing the Bezel FilterOpening And Closing The System Installing The Bezel FilterOpening The System Opening and Closing the System Closing The SystemInside the System Inside The SystemRemoving The Cooling Shroud Cooling ShroudRemoving and Installing the Cooling Shroud Installing The Cooling ShroudRdimm System MemoryMemory Socket Locations ProcessorMode-Specific Guidelines General Memory Module Installation GuidelinesMemory Optimized Independent Channel Mode Sample Memory ConfigurationsMT/s A1, B1 1600 MT/s 1333 A1, A2, B1, B2 Removing Memory Modules Memory module Memory-module socket ejectors Removing The Memory Module Installing Memory ModulesInstalling The Memory Module Removing a Hot-Swap Hard Drive Hard DrivesRemoving and Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard DriveRemoving a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive CarrierLocation of the Spare Hard-Drive Screws Cooling FansRemoving a Cooling Fan Removing and Installing a Cooling FanInstalling a Cooling Fan Internal USB Memory Key OptionalReplacing The Internal USB Key Expansion Cards And Expansion-Card Risers Expansion Card Installation GuidelinesRemoving An Expansion Card Page Expansion card Expansion-card latch Riser touch points Removing Expansion-Card Risers 1 Installing An Expansion CardRemoving and Installing the Expansion-Card Riser Installing Expansion-Card Risers 1 IDRAC Enterprise Card OptionalRemoving The iDRAC Enterprise Card Removing and Installing the iDRAC Enterprise Card Installing The iDRAC Enterprise CardSD vFlash Card Internal Dual SD ModuleReplacing An SD vFlash Card Removing The Internal Dual SD Module Removing and Installing the Internal Dual SD Module Installing The Internal Dual SD ModuleInternal SD Card Installing An Internal SD CardIntegrated Storage Controller Card Removing An Internal SD CardRemoving The Integrated Storage Controller Card Installing The Integrated Storage Controller Card Removing a Processor ProcessorsRemoving and Installing the Processor Heat Sink Removing and Installing a Processor Installing a ProcessorPage Power Supplies Hot Spare FeatureRemoving a Power Supply System Battery Installing a Power SupplyReplacing The System Battery Hard-Drive Backplane Replacing the System BatteryRemoving The Hard-Drive Backplane Press the release tabs and slide the backplane upward Release tabs Hard-drive backplane Guide pins Chassis hooks Cabling Diagram Installing The Hard-Drive BackplaneRemoving The Control Panel Control Panel AssemblyRemoving The Control-Panel Module Installing The Control PanelRemoving and Installing the Control-Panel Module Installing The Control-Panel ModuleRemoving The Power Distribution Board Shroud Power Distribution Board ShroudRemoving and Installing the PDB Shroud Installing The Power Distribution Board ShroudRemoving The Power Distribution Board Power Distribution BoardRemoving and Installing the Power Distribution Board Installing The Power Distribution BoardRemoving The System Board System BoardRemoving and Installing the System Board Installing The System BoardPage Troubleshooting External Connections Troubleshooting The Video SubsystemTroubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Serial I/O DeviceTroubleshooting a Damaged System Troubleshooting a Wet SystemTroubleshooting Power Supplies Troubleshooting The System BatteryTroubleshooting Cooling Problems Troubleshooting Cooling FansTroubleshooting System Memory Troubleshooting An Internal USB Key Troubleshooting a Hard Drive Troubleshooting An SD CardTroubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting Processors When To Use The Embedded System Diagnostics Dell Embedded System DiagnosticsRunning The Embedded System Diagnostics System Diagnostic ControlsDisplayed if at least one event description is recorded System Board Jumper Settings Jumpers And ConnectorsFAN5 System Board ConnectorsDisabling a Forgotten Password Page Technical Specifications NIC For temperatures between 40 C and 45 C, de Page Page LCD Messages System Error MessagesViewing LCD Messages Removing LCD MessagesAMP0302 Message Error CodeDetails ActionBAT0002 Message ASR0003 MessageBAT0017 Message CPU0000 MessageCPU0010 Message CPU0005 MessageCPU0023 Message CPU0204 MessageCPU0701 Message CPU0702 MessageCPU0703 Message FAN0000 Message CPU0704 MessageFAN0001 Message FAN1201 MessageHWC2003 Message HWC1001 MessageHWC2005 Message MEM0000 MessageMEM0701 Message MEM0007 MessageMEM0702 Message MEM1205 MessagePCI1302 Message MEM8000 MessagePCI1304 Message PCI1308 MessagePCI1348 Message PCI1342 MessagePCI1360 Message PDR0001 MessagePST0129 Message PST0128 MessagePSU0001 Message PSU0002 MessagePSU0031 Message PSU0016 MessagePSU0032 Message PSU0033 MessagePSU0035 Message PSU0034 MessagePSU0036 Message PSU0037 MessagePSU1204 Message PSU1201 MessagePWR1004 Message PWR1005 MessageRFM1014 Message RFM1008 MessageRFM1201 Message RFM2001 MessageSEC0031 Message RFM2006 MessageSEC0033 Message SEL0006 MessageTMP0118 Message SEL1204 MessageTMP0119 Message TMP0120 MessageDiagnostic Messages Alert MessagesVLT0204 Message Locating Your System Service Tag Contacting DellDocumentation Feedback
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