Dell DHM, K0004 manual Finding Solutions, See

Page 36

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 51.

Press a key or move the mouse. See the Tell Me How help file for information on standby mode.

Get technical assistance from

Dell. See page 120.

See page 43.

36

Solving Problems

Image 36

Contents Dell Dimension 8250 Series Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Mail, Modem, and Internet ProblemsAdvanced Troubleshooting If the screen is difficult to readReinstalling Drivers and Software Front and Back View of the ComputerReattaching the Front Door and Hinge Arms Adding or Replacing the AGP Card103 107110 114153 General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing HabitsBattery Disposal Finding Information for Your Computer What Are You Looking For? Find it HereHow to reinstall my operating system E r a t i n g S y s t e m C DHow to set up my computer Click User and system guides, and then click User’s guidesClick Tell Me How Finding Information for Your Computer Setting Up and Using Your Computer Setting Up a Printer Connecting a Parallel PrinterPrinter Cable Connecting a USB Printer Parallel connector on computerScrews Clips Parallel printer cable Notches Connecting Two Monitors Connecting the Monitors to Your ComputerUSB connector on computer USB printer On printer CableOptional VGA adapter Enabling Clone Mode Enabling Extended Desktop Mode Transferring Information to a New ComputerSetting Up and Using Your Computer Setting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup Wizard Connecting to the Internet Setting Up Your Internet ConnectionClick Connect to the Internet Copying CDs Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW DiscsHelpful Tips How to Copy a CD Hyper-Threading Click Hardware and click Device ManagerTurning Off the Computer Turn off computer window, click Turn offSolving Problems Finding Solutions SeeSolving Problems Battery Problems Finding Help InformationDrive Problems Floppy drive problemsBack of floppy disk Write-protected CD drive problems Problems writing to a CD-RW driveMail, Modem, and Internet Problems DVD drive problemsHard drive problems Under Error-checking, click Check Now Click StartClick Phone and Modem Options Error Messages Click Control Panel Click Add or Remove ProgramsClick the Change or Remove Program icon General Problems Computer stops respondingProgram stops responding Click ApplicationsOther software problems Program crashes repeatedlyProgram is designed for an earlier Windows operating system Solid blue screen appearsOther technical problems Ieee 1394 Device Problems General hardware problemsKeyboard Problems Click Control Panel Click Printers and Other HardwareMouse Problems Network Problems Connection speed lightPower Problems Solving Problems Printer Problems Scanner Problems Sound and Speaker Problems No sound from speakersClick Sounds and Audio Devices Video and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Click Appearance and Themes Advanced Troubleshooting Diagnostic Lights Diagnostic Code Definition Corrective ActionDiagnostic Code Definition Corrective Action Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveStarting the Dell Diagnostics From the ResourceCD Dell Diagnostics Main Menu Option FunctionWhat Is a Driver? DriversTab Function Reinstalling drivers Using Windows XP Device Driver RollbackIdentifying Drivers Using the Dell Dimension ResourceCD Click Roll Back DriverUsing System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Enabling System Restore Resolving Software and Hardware IncompatibilitiesReinstalling Microsoft Windows XP Before You ReinstallReinstalling Windows XP Preparing to Boot From the Operating System CDStarting Windows XP Setup Completing the GUI SetupCompleting the Operating System Setup Reinstalling Drivers and Software Adding Parts Front and Back View of the Computer Front ViewComputer. Instead, perform a Windows shutdown Back View Adding Parts Reattaching the Front Door and Hinge Arms Reattaching the Hinge ArmsUse fingers to pull here View slots Pivot bar Hinge arms in horizontal positionReattaching the Front Door Opening the Computer Cover Looking Inside Your Computer Arrow Release button Back of computerAdding Parts System Board RIMM1 RIMM2Installing and Removing Cards Installing a CardFollow the steps in When Working Inside Your Computer on CardsCard Retention arm LeverNot fully seated card Fully seated card Retention arm Filler bracketRemoving a Card Adding Memory Rdram OverviewMetal cover Memory module Continuity module Adding Parts Continuity modules in connectors RIMM3 and RIMM4 Removing a Memory ModuleAdding a Memory Module Securing clips Notches Cutouts StepAdding or Replacing the AGP Card Removing an AGP CardInstalling an AGP Card Notch Lever Tab Card clip AGP connectorPCI connector Card clip Slot connectorAdding a Second Hard Drive Rail tabs First hard drive in lower bay Hard drive bay101 Power cable 102Adding a Floppy Drive Removing the Front-Panel Insert104 Installing a Floppy Drive 105106 Closing the Computer Cover W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications MicroprocessorMemory Computer InformationVideo Audio1Expansion Bus DrivesConnectors Controls and Lights112 Power PhysicalEnvironmental 113Standard Settings Altitude Operating 15.2 to 3048 m -50 to 10,000 ft StorageViewing Settings 115Clearing Forgotten Passwords System Setup ScreensReplacing the Battery 118 Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyContacting Dell Definition of Third-Party Software and PeripheralsAnguilla Antigua and Barbuda121 122 Canada North York, Ontario Cayman IslandsChile Santiago 123China Xiamen ColombiaCosta Rica Czech Republic Prague Website support.euro.dell.com125 126 Hong Kong IndiaIreland Cherrywood Website support.euro.dell.com 127Italy Milan Website support.euro.dell.com JamaicaArea Codes Local Numbers, Toll-Free Numbers 128Japan Kawasaki Website support.jp.dell.com Korea Seoul129 Latin America Luxembourg Website support.euro.dell.comMacao Malaysia PenangMexico MontserratNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com132 133 Spain Madrid Website support.euro.dell.com Sweden Upplands Vasby Website support.euro.dell.com134 135 Dell.co.uk/lca/customerservices Bracknell Website support.euro.dell.comUruguay 136A. Austin, Texas BusinessVirgin Islands VenezuelaRegulatory Information NOM Information Mexico Only 139Appendix Limited Warranty for the U.S What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? What do I do if I need warranty service?What will Dell do? 142What if I purchased a service contract? How will you fix my product?What do I do if I am not satisfied? 143May I transfer the limited warranty? Total Satisfaction Return Policy U.S. Only144 Limited Warranty Terms for Canada 145Technical Support and Customer Service 146147 Total Satisfaction Return Policy Canada Only Dell Software and Peripherals Canada OnlyThird-Party Software and Peripherals Products 148Guarantee Dell-Branded Peripheral ProductsReturn Policy ExclusionsMaking a Claim Limitation and Statutory Rights150 Intel’s Three Year Limited Warranty 151152 What are ’Errata’?D ex 153154 Printer parallel, 20 setting up, 20 troubleshooting, 53 USB 155156

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