Dell DHM, K0004 manual Solving Problems, Mail, Modem, and Internet Problems

Page 4

Copying CDs	30
Using Easy CD Creator Basic	31
Using Blank CD-R Discs or Blank CD-RW Discs	31
Helpful Tips	31
How to Copy a CD	32
Hyper-Threading	33
Turning Off the Computer	34

2 Solving Problems

Finding Solutions	36
Finding Help Information	38
Battery Problems	38
Drive Problems	39
Floppy drive problems	39
CD drive problems	40
Problems writing to a CD-RW drive	40
DVD drive problems	41
Hard drive problems	41
E-Mail, Modem, and Internet Problems	41
Error Messages	43
General Problems	44
The computer stops responding	44
A program stops responding	44
A program crashes repeatedly	45
A program is designed for an
earlier Windows operating system	45
A solid blue screen appears	45
Other software problems	45
Other technical problems	46
General hardware problems	47

4

Contents

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Contents Dell Dimension 8250 Series Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Mail, Modem, and Internet ProblemsAdvanced Troubleshooting If the screen is difficult to readReinstalling Drivers and Software Front and Back View of the ComputerReattaching the Front Door and Hinge Arms Adding or Replacing the AGP Card103 107110 114153 General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing HabitsBattery Disposal Finding Information for Your Computer What Are You Looking For? Find it HereHow to reinstall my operating system E r a t i n g S y s t e m C DClick User and system guides, and then click User’s guides How to set up my computerClick Tell Me How Finding Information for Your Computer Setting Up and Using Your Computer Connecting a Parallel Printer Setting Up a PrinterPrinter Cable Parallel connector on computer Connecting a USB PrinterScrews Clips Parallel printer cable Notches Connecting Two Monitors Connecting the Monitors to Your ComputerUSB connector on computer USB printer On printer CableOptional VGA adapter Enabling Clone Mode Enabling Extended Desktop Mode Transferring Information to a New ComputerSetting Up and Using Your Computer Connecting to a Network Adapter Setting Up a Home and Office NetworkNetwork Setup Wizard Connecting to the Internet Setting Up Your Internet ConnectionClick Connect to the Internet Copying CDs Using Blank CD-R Discs or Blank CD-RW Discs Using Easy CD Creator BasicHelpful Tips How to Copy a CD Hyper-Threading Click Hardware and click Device ManagerTurning Off the Computer Turn off computer window, click Turn offSolving Problems Finding Solutions SeeSolving Problems Battery Problems Finding Help InformationFloppy drive problems Drive ProblemsBack of floppy disk Write-protected CD drive problems Problems writing to a CD-RW driveMail, Modem, and Internet Problems DVD drive problemsHard drive problems Under Error-checking, click Check Now Click StartClick Phone and Modem Options Click Control Panel Click Add or Remove Programs Error MessagesClick the Change or Remove Program icon General Problems Computer stops respondingProgram stops responding Click ApplicationsOther software problems Program crashes repeatedlyProgram is designed for an earlier Windows operating system Solid blue screen appearsOther technical problems Ieee 1394 Device Problems General hardware problemsKeyboard Problems Click Control Panel Click Printers and Other HardwareMouse Problems Network Problems Connection speed lightPower Problems Solving Problems Printer Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsClick Sounds and Audio Devices No sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Click Appearance and Themes Advanced Troubleshooting Diagnostic Lights Diagnostic Code Definition Corrective ActionDiagnostic Code Definition Corrective Action Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Starting the Dell DiagnosticsStarting the Dell Diagnostics From the ResourceCD Dell Diagnostics Main Menu Option FunctionDrivers What Is a Driver?Tab Function Using Windows XP Device Driver Rollback Reinstalling driversIdentifying Drivers Using the Dell Dimension ResourceCD Click Roll Back DriverCreating a Restore Point Using System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Enabling System Restore Resolving Software and Hardware IncompatibilitiesReinstalling Microsoft Windows XP Before You ReinstallReinstalling Windows XP Preparing to Boot From the Operating System CDStarting Windows XP Setup Completing the GUI SetupCompleting the Operating System Setup Reinstalling Drivers and Software Adding Parts Front and Back View of the Computer Front ViewComputer. Instead, perform a Windows shutdown Back View Adding Parts Reattaching the Front Door and Hinge Arms Reattaching the Hinge ArmsUse fingers to pull here View slots Pivot bar Hinge arms in horizontal positionReattaching the Front Door Opening the Computer Cover Looking Inside Your Computer Arrow Release button Back of computerAdding Parts System Board RIMM1 RIMM2Installing and Removing Cards Installing a CardFollow the steps in When Working Inside Your Computer on CardsCard Retention arm LeverNot fully seated card Fully seated card Retention arm Filler bracketRemoving a Card Rdram Overview Adding MemoryMetal cover Memory module Continuity module Adding Parts Continuity modules in connectors RIMM3 and RIMM4 Removing a Memory ModuleAdding a Memory Module Securing clips Notches Cutouts StepAdding or Replacing the AGP Card Removing an AGP CardInstalling an AGP Card Notch Lever Tab Card clip AGP connectorPCI connector Card clip Slot connectorAdding a Second Hard Drive First hard drive in lower bay Hard drive bay Rail tabs101 Power cable 102Adding a Floppy Drive Removing the Front-Panel Insert104 Installing a Floppy Drive 105106 Closing the Computer Cover W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications MicroprocessorMemory Computer InformationVideo Audio1Expansion Bus DrivesControls and Lights Connectors112 Power PhysicalEnvironmental 113Standard Settings Altitude Operating 15.2 to 3048 m -50 to 10,000 ft StorageViewing Settings 115Clearing Forgotten Passwords System Setup ScreensReplacing the Battery 118 Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyContacting Dell Definition of Third-Party Software and PeripheralsAnguilla Antigua and Barbuda121 122 Canada North York, Ontario Cayman IslandsChile Santiago 123China Xiamen ColombiaCosta Rica Czech Republic Prague Website support.euro.dell.com125 126 Hong Kong IndiaIreland Cherrywood Website support.euro.dell.com 127Italy Milan Website support.euro.dell.com JamaicaArea Codes Local Numbers, Toll-Free Numbers 128Korea Seoul Japan Kawasaki Website support.jp.dell.com129 Latin America Luxembourg Website support.euro.dell.comMacao Malaysia PenangMexico MontserratNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com132 133 Sweden Upplands Vasby Website support.euro.dell.com Spain Madrid Website support.euro.dell.com134 135 Dell.co.uk/lca/customerservices Bracknell Website support.euro.dell.comUruguay 136A. Austin, Texas BusinessVirgin Islands VenezuelaRegulatory Information NOM Information Mexico Only 139Appendix Limited Warranty for the U.S What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? What do I do if I need warranty service?What will Dell do? 142What if I purchased a service contract? How will you fix my product?What do I do if I am not satisfied? 143Total Satisfaction Return Policy U.S. Only May I transfer the limited warranty?144 Limited Warranty Terms for Canada 145Technical Support and Customer Service 146147 Total Satisfaction Return Policy Canada Only Dell Software and Peripherals Canada OnlyThird-Party Software and Peripherals Products 148Guarantee Dell-Branded Peripheral ProductsReturn Policy ExclusionsLimitation and Statutory Rights Making a Claim150 Intel’s Three Year Limited Warranty 151152 What are ’Errata’?D ex 153154 Printer parallel, 20 setting up, 20 troubleshooting, 53 USB 155156

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