Dell DHM, K0004 manual Using System Restore, Creating a Restore Point

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

HINT: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with that product.

5At the Welcome Dell System Owner screen, click Next.

A message stating that the ResourceCD is detecting hardware in your computer appears.

The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.

6Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

Using System Restore

The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for information on using System Restore. To access Windows Help, see page 38.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

Creating a Restore Point

1Click the Start button and click Help and Support.

2Click System Restore.

3Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after installing a device driver, use Device Driver Rollback (see page 66) to resolve the problem. If that is unsuccessful, then use System Restore.

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Advanced Troubleshooting

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Contents Dell Dimension 8250 Series Hints, Notices, and Cautions Abbreviations and AcronymsContents Solving Problems Mail, Modem, and Internet ProblemsAdvanced Troubleshooting If the screen is difficult to readReinstalling Drivers and Software Front and Back View of the ComputerReattaching the Front Door and Hinge Arms Adding or Replacing the AGP Card103 107110 114153 General W . d e l l . c o m s u p p o r t . d e l l . c o m When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing HabitsBattery Disposal Finding Information for Your Computer What Are You Looking For? Find it HereHow to reinstall my operating system E r a t i n g S y s t e m C DClick Tell Me How How to set up my computerClick User and system guides, and then click User’s guides Finding Information for Your Computer Setting Up and Using Your Computer Printer Cable Setting Up a PrinterConnecting a Parallel Printer Screws Clips Parallel printer cable Notches Connecting a USB PrinterParallel connector on computer Connecting Two Monitors Connecting the Monitors to Your ComputerUSB connector on computer USB printer On printer CableOptional VGA adapter Enabling Clone Mode Enabling Extended Desktop Mode Transferring Information to a New ComputerSetting Up and Using Your Computer Network Setup Wizard Setting Up a Home and Office NetworkConnecting to a Network Adapter Connecting to the Internet Setting Up Your Internet ConnectionClick Connect to the Internet Copying CDs Helpful Tips Using Easy CD Creator BasicUsing Blank CD-R Discs or Blank CD-RW Discs How to Copy a CD Hyper-Threading Click Hardware and click Device ManagerTurning Off the Computer Turn off computer window, click Turn offSolving Problems Finding Solutions SeeSolving Problems Battery Problems Finding Help InformationBack of floppy disk Write-protected Drive ProblemsFloppy drive problems CD drive problems Problems writing to a CD-RW driveMail, Modem, and Internet Problems DVD drive problemsHard drive problems Under Error-checking, click Check Now Click StartClick Phone and Modem Options Click the Change or Remove Program icon Error MessagesClick Control Panel Click Add or Remove Programs General Problems Computer stops respondingProgram stops responding Click ApplicationsOther software problems Program crashes repeatedlyProgram is designed for an earlier Windows operating system Solid blue screen appearsOther technical problems Ieee 1394 Device Problems General hardware problemsKeyboard Problems Click Control Panel Click Printers and Other HardwareMouse Problems Network Problems Connection speed lightPower Problems Solving Problems Printer Problems Scanner Problems Click Sounds and Audio Devices Sound and Speaker ProblemsNo sound from speakers If the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Click Appearance and Themes Advanced Troubleshooting Diagnostic Lights Diagnostic Code Definition Corrective ActionDiagnostic Code Definition Corrective Action Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From the ResourceCD Starting the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Dell Diagnostics Main Menu Option FunctionTab Function What Is a Driver?Drivers Identifying Drivers Reinstalling driversUsing Windows XP Device Driver Rollback Using the Dell Dimension ResourceCD Click Roll Back DriverRestoring the Computer to an Earlier Operating State Using System RestoreCreating a Restore Point Undoing the Last System Restore Enabling System Restore Resolving Software and Hardware IncompatibilitiesReinstalling Microsoft Windows XP Before You ReinstallReinstalling Windows XP Preparing to Boot From the Operating System CDStarting Windows XP Setup Completing the GUI SetupCompleting the Operating System Setup Reinstalling Drivers and Software Adding Parts Front and Back View of the Computer Front ViewComputer. Instead, perform a Windows shutdown Back View Adding Parts Reattaching the Front Door and Hinge Arms Reattaching the Hinge ArmsUse fingers to pull here View slots Pivot bar Hinge arms in horizontal positionReattaching the Front Door Opening the Computer Cover Looking Inside Your Computer Arrow Release button Back of computerAdding Parts System Board RIMM1 RIMM2Installing and Removing Cards Installing a CardFollow the steps in When Working Inside Your Computer on CardsCard Retention arm LeverNot fully seated card Fully seated card Retention arm Filler bracketRemoving a Card Metal cover Memory module Continuity module Adding MemoryRdram Overview Adding Parts Continuity modules in connectors RIMM3 and RIMM4 Removing a Memory ModuleAdding a Memory Module Securing clips Notches Cutouts StepAdding or Replacing the AGP Card Removing an AGP CardInstalling an AGP Card Notch Lever Tab Card clip AGP connectorPCI connector Card clip Slot connectorAdding a Second Hard Drive 101 Rail tabsFirst hard drive in lower bay Hard drive bay Power cable 102Adding a Floppy Drive Removing the Front-Panel Insert104 Installing a Floppy Drive 105106 Closing the Computer Cover W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications MicroprocessorMemory Computer InformationVideo Audio1Expansion Bus Drives112 ConnectorsControls and Lights Power PhysicalEnvironmental 113Standard Settings Altitude Operating 15.2 to 3048 m -50 to 10,000 ft StorageViewing Settings 115Clearing Forgotten Passwords System Setup ScreensReplacing the Battery 118 Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyContacting Dell Definition of Third-Party Software and PeripheralsAnguilla Antigua and Barbuda121 122 Canada North York, Ontario Cayman IslandsChile Santiago 123China Xiamen ColombiaCosta Rica Czech Republic Prague Website support.euro.dell.com125 126 Hong Kong IndiaIreland Cherrywood Website support.euro.dell.com 127Italy Milan Website support.euro.dell.com JamaicaArea Codes Local Numbers, Toll-Free Numbers 128129 Japan Kawasaki Website support.jp.dell.comKorea Seoul Latin America Luxembourg Website support.euro.dell.comMacao Malaysia PenangMexico MontserratNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com132 133 134 Spain Madrid Website support.euro.dell.comSweden Upplands Vasby Website support.euro.dell.com 135 Dell.co.uk/lca/customerservices Bracknell Website support.euro.dell.comUruguay 136A. Austin, Texas BusinessVirgin Islands VenezuelaRegulatory Information NOM Information Mexico Only 139Appendix Limited Warranty for the U.S What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? What do I do if I need warranty service?What will Dell do? 142What if I purchased a service contract? How will you fix my product?What do I do if I am not satisfied? 143144 May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only Limited Warranty Terms for Canada 145Technical Support and Customer Service 146147 Total Satisfaction Return Policy Canada Only Dell Software and Peripherals Canada OnlyThird-Party Software and Peripherals Products 148Guarantee Dell-Branded Peripheral ProductsReturn Policy Exclusions150 Making a ClaimLimitation and Statutory Rights Intel’s Three Year Limited Warranty 151152 What are ’Errata’?D ex 153154 Printer parallel, 20 setting up, 20 troubleshooting, 53 USB 155156

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