Dell 1710, 1310 manual When to Use the Dell Diagnostics

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TI M E - O F - D A Y C L O C K L O S T P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 69).

TI M E - O F - D A Y C L O C K S T O P P E D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 69).

TI M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M The time

or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information.

TI M E R C H I P C O U N T E R 2 F A I L E D A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).

U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E The keyboard controller may

be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42).

X :\ I S N O T A C C E S S I B L E . TH E D E V I C E I S N O T R E A D Y Insert a disk into the

drive and try again.

WA R N I N G : B A T T E R Y I S C R I T I C A L L Y L O W The battery is running out of

charge. Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 47) and run the Dell Diagnostics before you contact Dell for technical assistance.

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Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents About Your Computer Front ViewDell Vostro Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Setting Up Your Computer Quick SetupSetting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating SystemClick Start→ Internet Explorer→ Connect to the Internet Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP Operating System Under Network and Internet, click Connect to the InternetTo prepare a new computer for the file transfer Setting Up Your Computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Tools TroubleshootingPower Lights Beep CodesCode Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Computer stops responding Lockups and Software ProblemsComputer does not start up Program stops respondingOther software problems Solid blue screen appearsDell Support Utility Dell Technical Update ServiceAccessing the Dell Support Utility Start menuClicking the Dell Support Icon Double-Clicking the Dell Support IconDrivers Reinstalling SoftwareReinstalling Drivers and Utilities Identifying DriversUsing the Drivers and Utilities Media Returning to a Previous Device Driver VersionProperties Click the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Undoing the Last System RestoreUsing Dell PC Restore and Dell Factory Image Restore Enabling System RestoreWindows XP Dell PC Restore Windows Vista Dell Factory Image Restore Select Repair Your ComputerUsing the Operating System Media Click Dell Factory Image RestoreBefore you Begin Reinstalling Windows Your call when contacting support Finding InformationWarranty information Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Visit support.dell.comGetting Help Index Index Index Index
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