Dell 1310 Lockups and Software Problems, Computer does not start up, Computer stops responding

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TURN THE COMPUTER OFF

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.

The computer does not start up

E NSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO

THE ELECTRICAL OUTLET

The computer stops responding

NOTICE: You may lose data if you are unable to perform an operating system shutdown.

— If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

A program stops responding

E ND THE PROGRAM —

1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.

2Click the Applications tab.

3Click to select the program that is no longer responding.

4Click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.

C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then

reinstall the program.

Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Dell Vostro About Your ComputerFront View Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Click Start→ Internet Explorer→ Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Under Network and Internet, click Connect to the Internet Transferring Information to a New ComputerMicrosoft Windows XP Operating System Microsoft Windows VistaTo prepare a new computer for the file transfer Setting Up Your Computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Beep Codes TroubleshootingPower Lights ToolsCode Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Program stops responding Lockups and Software ProblemsComputer does not start up Computer stops respondingSolid blue screen appears Other software problemsStart menu Dell Technical Update ServiceAccessing the Dell Support Utility Dell Support UtilityDouble-Clicking the Dell Support Icon Clicking the Dell Support IconIdentifying Drivers Reinstalling SoftwareReinstalling Drivers and Utilities DriversProperties Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities MediaReturning to a Previous Device Driver Version At the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System RestoreEnabling System Restore Using Dell PC Restore and Dell Factory Image RestoreWindows XP Dell PC Restore Select Repair Your Computer Windows Vista Dell Factory Image RestoreBefore you Begin Using the Operating System MediaClick Dell Factory Image Restore Reinstalling Windows Finding Information Your call when contacting supportWarranty information Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Visit support.dell.com Contacting DellGetting Help Index Index Index Index
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