Dell 1310, 1710 manual Finding Information, Your call when contacting support

Page 61

Finding Information

NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries.

NOTE: Additional information may ship with your computer.

Document/Media/Label

Contents

 

 

Service Tag/Express Service Code Label

• Use the Service Tag to identify your

The Service Tag/Express Service Code is

computer when you use

support.dell.com or contact support.

located on your computer.

 

 

• Enter the Express Service Code to direct

 

your call when contacting support

Drivers and Utilities Media

The Drivers and Utilities media is a CD or DVD that may have shipped with your computer.

A diagnostic program for your computer

Drivers for your computer

NOTE: Drivers and documentation updates can be found at support.dell.com.

Notebook System Software (NSS)

Readme files

 

NOTE: Readme files may be included on

 

your media to provide last-minute updates

 

about technical changes to your computer

 

or advanced technical-reference material

 

for technicians or experienced users.

 

 

Operating System Media

Reinstall your operating system.

The Operating System media is a CD or

 

DVD that may have shipped with your

 

computer.

 

Finding Information

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Front View About Your ComputerDell Vostro Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Microsoft Windows XP Operating System Setting Up Your Internet ConnectionClick Start→ Internet Explorer→ Connect to the Internet Microsoft Windows XP Operating System Transferring Information to a New ComputerMicrosoft Windows Vista Under Network and Internet, click Connect to the InternetTo prepare a new computer for the file transfer Setting Up Your Computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Power Lights TroubleshootingTools Beep CodesCode Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Computer does not start up Lockups and Software ProblemsComputer stops responding Program stops respondingSolid blue screen appears Other software problemsAccessing the Dell Support Utility Dell Technical Update ServiceDell Support Utility Start menuDouble-Clicking the Dell Support Icon Clicking the Dell Support IconReinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying DriversReturning to a Previous Device Driver Version Using the Drivers and Utilities MediaProperties Click the Drivers tab→ Roll Back Driver At the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System RestoreEnabling System Restore Using Dell PC Restore and Dell Factory Image RestoreWindows XP Dell PC Restore Select Repair Your Computer Windows Vista Dell Factory Image RestoreClick Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Windows Finding Information Your call when contacting supportWarranty information Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Visit support.dell.com Contacting DellGetting Help Index Index Index Index
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