Dell 2900 owner manual 162

Page 162

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Mexico	Customer Technical Support	001-877-384-8979
International Access Code: 00		or 001-877-269-3383
Country Code: 52	Sales	50-81-8800
		or 01-800-888-3355
	Customer Service	001-877-384-8979
		or 001-877-269-3383
	Main	50-81-8800
		or 01-800-888-3355

Montserrat	General Support	toll-free: 1-866-278-6822

Netherlands Antilles	General Support	001-800-882-1519

Netherlands (Amsterdam)	Website: support.euro.dell.com
International Access Code: 00	Technical Support for XPS portable computers only	020 674 45 94
Country Code: 31	Technical Support for all other Dell computers	020 674 45 00
City Code: 20	Technical Support Fax	020 674 47 66
	Home/Small Business Customer Care	020 674 42 00
	Relational Customer Care	020 674 4325
	Home/Small Business Sales	020 674 55 00
	Relational Sales	020 674 50 00
	Home/Small Business Sales Fax	020 674 47 75
	Relational Sales Fax	020 674 47 50
	Switchboard	020 674 50 00
	Switchboard Fax	020 674 47 50

New Zealand	Website: support.ap.dell.com
International Access Code: 00	E-mail: support.ap.dell.com/contactus
Country Code: 64	General Support	0800 441 567

Nicaragua	General Support	001-800-220-1006

162

Getting Help

Image 162

Contents Dell PowerEdge 2900 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mDecember Contents Installing System Components Baseboard Management Controller ConfigurationRemoving or Installing the Cooling Shroud Fan Installing the Diskette Drive Into the Drive CarrierGeneral Memory Module Installation Guidelines 105 Cabling the SAS Controller Non-RAID101 109Using Server Administrator Diagnostics 135 Troubleshooting System Cooling Problems 123Troubleshooting an External Scsi Tape Drive 128 116139 Returning Items for Warranty Repair or Credit 149137 141About Your System About Your SystemSystem Orientation Other Information You May NeedAccessing System Features During Startup Front-Panel Features and Indicators USB connectors LCD lights amber when the system needsWhether the system has been powered on Tape backup unitHard-Drive Indicator Codes Amber About Your SystemAbout Your System System status indicator Power supply 2 optional Back-Panel Features and IndicatorsConnecting External Devices Connector Power supplyIndicator Function Power Indicator CodesRedundant Power Supply Indicators Green indicates that the power supply is operationalNIC Indicator Codes LCD Status MessagesE1116 Temp Memory E1000 FAILSAFE, CallSupport E1114 Temp Ambient E1210 Cmos BattE1418 CPU # Presence E1410E1414 CPU # Thermtrip E141C CPU MismatchE1614 PS # Status E1422 CPU Machine ChkE1610 PS # Missing E1618 PS # PredictivePCI Serr Slot # E1810 HDD ## FaultE1712 E1714 Unknown ErrE1A14 SAS Cable a E2011 Mem Config ErrE2013 Shadow Bios Fail E1A15 SAS Cable BE2019 Parity Error E2017 Timer FailE2018 Prog Timer E201F Drac ConfigFully Buffered Dimm FBD Solving Problems Described by LCD Status Messages System MessagesRemoving LCD Status Messages Attempting to update Disabled! MemoryConfiguration does not Remote ConfigurationError Remote Access Been disabled by BiosDiskette subsystem reset Dual-rank Dimm paired withConfiguration, Resource FBD training errorDisabled Branch Manufacturing modeNo timer tick Interrupt No boot device availableNo boot sector on hard drive Northbound merge errorError PCI Bios failed to installPlug & Play Configuration Read fault Requested sector not foundUpdate loaded for Please run Setup programTimer chip counter Following Dimm pair isDiagnostics Messages Alert MessagesAbout Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen System memory test option, and redundant memory status CPU InformationLogical Processor option. See Table Network System Setup Program Options Description Sata PortBoot Sequence From external devicesCPU Information Screens Integrated Devices Screen Serial Communication Screen System Security ScreenExit Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program Using the Setup Password Deleting or Changing an Existing System PasswordDisabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended ToolsOpening and Closing the System Removing the BezelInstalling and Removing the Optional Bezel Tower Keylock Bezel latch Installing System ComponentsPeripheral bay panel Installing the Peripheral Bay Panel Tower OnlyRemoving the Peripheral Bay Panel Tower Only Bay panel Bezel inside view Tab slotInstalling the Bezel Opening the SystemClosing the System Hot-Plug Hard Drives Cover latchBefore You Begin Hard-Drive Bay Numbers Rack 1x2 flex bay hard drivesRemoving a Drive Blank Installing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Hot-Plug Hard DriveInstalling a Hot-Plug Hard Drive Installing a SAS Hard Drive Into a SATAu Drive Carrier Replacing a Hard-Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Sata hard drive Sata hard-drive Hole labels Installing System Components Power Supplies Removing a Power SupplyInstalling a Power Supply Power supply Handle Tab Power supply blank ScrewRemoving the Power Supply Blank Installing the Power Supply BlankFans Removing and Installing a Fan Processor fan FAN2 Processor fan FAN3Removing or Installing the Cooling Shroud Fan Fan connector on system boardFan bracket latch Installing System Components Installing an Expansion Card Expansion Cards15. Installing and Removing Expansion Cards Card-edge guide Expansion cardInternal Scsi Tape Backup Unit Removing an Internal Scsi Tape Backup UnitRemoving an Expansion Card Installing an Internal Scsi Tape Backup Unit Peripheral bay Optical driveInstalling System Components Installing an Optical Drive Optical DriveRemoving an Optical Drive Diskette Drive Removing the Diskette DriveDiskette drive power cable Installing the Diskette Drive Into the Drive Carrier Installing the Diskette DriveSystem Battery Replacing the System BatteryNegative side of connector Cooling Shroud Removing the Cooling ShroudCooling shroud latch right Removing the Center Fan Bracket Installing the Cooling ShroudFan Brackets Replacing the Center Fan BracketMemory Removing the Back Fan BracketReplacing the Back Fan Bracket 21. Dimm Sockets Installing System Components General Memory Module Installation Guidelines Non-Optimal Memory ConfigurationsMemory Sparing Support Installing Memory Modules Memory Mirroring SupportMemory module socket ejectors Installing a RAC Card Removing Memory Modules23. Installing a RAC Card Notch in card edge Back standoff RAC card RAC connector Expansion-bay bracketActivating the Integrated NIC TOE MicroprocessorReplacing a Processor 24. Installing and Removing the Heat Sink Heat sink ZIF socket Processor Installing System Components Installing the 1x8 SAS Backplane Board 1x8 SAS Backplane BoardRemoving the 1x8 SAS Backplane Board Optional 1x2 Flex Bay Drive Bracket Removing the 1x2 Flex Bay Drive BracketInstalling the 1x2 Flex Bay Drive Bracket 26. Installing and Removing the Flex Bay Drive BracketReplacing the SAS RAID Controller Daughter Card Battery SAS Controller Daughter CardRemoving the SAS Controller Daughter Card RAID battery cableCable RAID battery Connector release tab Battery bay CardOnly out to 1x8 backplane Sasb connector or Sasbin connector Cable Requirements Installing the SAS Controller Daughter CardCabling the SAS Backplane Boards Cabling the SAS Controller Non-RAIDSasa connector 100Cabling the SAS RAID Controller 101SAS1 connector Card Dimm not shown 1x8 SAS backplane Sasb connector102 103 104 Removing the Control Panel Assembly Configuring the Boot DriveControl Panel Assembly Service-Only Procedure 105Installing the Control Panel Assembly Display moduleSystem Board Service-Only Procedure Removing the System Board107 Installing System Components Installing the System Board 109Power Distribution Board Service-Only Procedure Removing the Power Distribution Board110 111 Installing the Power Distribution Board 113 114 Safety First-For You and Your System Start-Up Routine115 Checking the Equipment Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections 116Monitor is not working properly Video memory is faulty Troubleshooting the Video SubsystemTroubleshooting the Keyboard ProblemTroubleshooting Basic I/O Functions Troubleshooting the MouseTroubleshooting a Serial I/O Device Troubleshooting a USB Device119 NIC cannot communicate with network Troubleshooting a NICTroubleshooting a Wet System Liquid spilled on the system Excessive humidityTroubleshooting a Damaged System System was dropped or damaged121 Troubleshooting the System Battery Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting a Fan123 Troubleshooting System Memory 125 Troubleshooting a Diskette Drive Error message indicates a diskette drive problemTroubleshooting an Optical Drive 127Troubleshooting an External Scsi Tape Drive Troubleshooting a Hard Drive 129Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 131Action Troubleshooting the Microprocessors 133Troubleshooting Your System When to Use the System Diagnostics Using Server Administrator DiagnosticsSystem Diagnostics Features 135Using the Custom Test Options Running the System DiagnosticsSystem Diagnostics Testing Options Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and Results137 138 Jumpers and Connectors System Board Jumpers139 System boot BootConfiguration settings in Nvram are cleared at next 140System Board Connectors 141SAS Backplane Connectors 143 X2 SAS Backplane Connectors Power connector Sasbin connector 145 146 147 Online ServicesTechnical Assistance Getting HelpTechnical Support Service AutoTech ServiceAutomated Order-Status Service Electronic Quote Service149 Before You Call 150151 Contacting Dell 152153 154 155 156 157 158 159 160 161 162 163 Fax SwitchboardCustomer Service Fax Country Code Technical Support for all other Dell products164 165 Country Code Precision Technical Support PowerApp, PowerEdge 166167 168 BTU British thermal unit 169Amperes AC Alternating current Celsius170 Cm Centimeters Cmos Complementary metal-oxide semiconductorFBD Fully buffered Dimm 171Fahrenheit Kilo Kb Kilobits 1024 bits Glossary172 LVD Low voltage differential Meters MA Milliamperes173 174 TCP/IP Transmission Control Protocol/Internet Protocol175 Volts VAC Volts alternating current VDC Volts direct current176 177 IndexSAS backplane 1x8, 93 SAS controller daughter Installing Sata in a SATAu drive carrierCard SAS hard drive in a SATAu drive carrierPost 179Index 181 182

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