Dell 2900 owner manual 168

Page 168

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-Mail Address

Local Numbers, and

Country Code

 

Toll-Free Numbers

City Code

 

 

 

 

 

U.S.A. (Austin, Texas)

Automated Order-Status Service

toll-free: 1-800-433-9014

International Access Code: 011 AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

Country Code: 1

Hardware and Warranty Support (Dell TV,

toll-free 1-877-459-7298

 

Printers, and Projectors) for Relationship

 

 

customers

 

 

Consumer (Home and Home Office) Support for

toll-free: 1-800-624-9896

 

all other Dell products

 

 

Customer Service

toll-free: 1-800-624-9897

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Financial Services website:

 

 

www.dellfinancialservices.com

 

 

Financial Services (lease/loans)

toll-free: 1-877-577-3355

 

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

 

Business

 

 

Customer Service and Support

toll-free: 1-800-456-3355

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Printers and Projectors Support

toll-free: 1-877-459-7298

 

Public (government, education, and healthcare)

 

 

Customer Service and Support

toll-free: 1-800-456-3355

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

Dell Sales

toll-free: 1-800-289-3355

 

 

or toll-free: 1-800-879-3355

 

Dell Outlet Store (Dell refurbished computers)

toll-free: 1-888-798-7561

 

Software and Peripherals Sales

toll-free: 1-800-671-3355

 

Spare Parts Sales

toll-free: 1-800-357-3355

 

Extended Service and Warranty Sales

toll-free: 1-800-247-4618

 

Fax

toll-free: 1-800-727-8320

 

Dell Services for the Deaf, Hard-of-Hearing, or

toll-free: 1-877-DELLTTY

 

Speech-Impaired

(1-877-335-5889)

 

 

 

 

 

U.S. Virgin Islands

General Support

1-877-673-3355

 

 

 

Venezuela

General Support

8001-3605

 

 

 

168

Getting Help

Image 168
Contents Dell PowerEdge 2900 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mDecember Contents Installing System Components Baseboard Management Controller ConfigurationRemoving or Installing the Cooling Shroud Fan Installing the Diskette Drive Into the Drive CarrierGeneral Memory Module Installation Guidelines Cabling the SAS Controller Non-RAID 101105 109Troubleshooting System Cooling Problems 123 Troubleshooting an External Scsi Tape Drive 128Using Server Administrator Diagnostics 135 116Returning Items for Warranty Repair or Credit 149 137139 141About Your System About Your SystemSystem Orientation Other Information You May NeedAccessing System Features During Startup Front-Panel Features and Indicators LCD lights amber when the system needs Whether the system has been powered onUSB connectors Tape backup unitHard-Drive Indicator Codes Amber About Your SystemAbout Your System Back-Panel Features and Indicators Connecting External DevicesSystem status indicator Power supply 2 optional Connector Power supplyPower Indicator Codes Redundant Power Supply IndicatorsIndicator Function Green indicates that the power supply is operationalNIC Indicator Codes LCD Status MessagesE1000 FAILSAFE, Call Support E1114 Temp AmbientE1116 Temp Memory E1210 Cmos BattE1410 E1414 CPU # ThermtripE1418 CPU # Presence E141C CPU MismatchE1422 CPU Machine Chk E1610 PS # MissingE1614 PS # Status E1618 PS # PredictiveE1810 HDD ## Fault E1712PCI Serr Slot # E1714 Unknown ErrE2011 Mem Config Err E2013 Shadow Bios FailE1A14 SAS Cable a E1A15 SAS Cable BE2017 Timer Fail E2018 Prog TimerE2019 Parity Error E201F Drac ConfigFully Buffered Dimm FBD Solving Problems Described by LCD Status Messages System MessagesRemoving LCD Status Messages Disabled! Memory Configuration does notAttempting to update Remote ConfigurationBeen disabled by Bios Diskette subsystem resetError Remote Access Dual-rank Dimm paired withFBD training error Disabled BranchConfiguration, Resource Manufacturing modeNo boot device available No boot sector on hard driveNo timer tick Interrupt Northbound merge errorPCI Bios failed to install Plug & Play ConfigurationError Read fault Requested sector not foundPlease run Setup program Timer chip counterUpdate loaded for Following Dimm pair isDiagnostics Messages Alert MessagesAbout Your System Entering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen System memory test option, and redundant memory status CPU InformationLogical Processor option. See Table System Setup Program Options Description Sata Port Boot SequenceNetwork From external devicesCPU Information Screens Integrated Devices Screen Serial Communication Screen System Security ScreenExit Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program Using the Setup Password Deleting or Changing an Existing System PasswordDisabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module OptionsUsing the System Setup Program Installing System Components Recommended ToolsOpening and Closing the System Removing the BezelInstalling and Removing the Optional Bezel Tower Keylock Bezel latch Installing System ComponentsInstalling the Peripheral Bay Panel Tower Only Removing the Peripheral Bay Panel Tower OnlyPeripheral bay panel Bay panel Bezel inside view Tab slotInstalling the Bezel Opening the SystemClosing the System Hot-Plug Hard Drives Cover latchBefore You Begin Hard-Drive Bay Numbers Rack 1x2 flex bay hard drivesInstalling a Drive Blank Installing a Hot-Plug Hard DriveRemoving a Drive Blank Removing a Hot-Plug Hard DriveInstalling a Hot-Plug Hard Drive Installing a SAS Hard Drive Into a SATAu Drive Carrier Replacing a Hard-Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Sata hard drive Sata hard-drive Hole labels Installing System Components Power Supplies Removing a Power SupplyInstalling a Power Supply Power supply Handle Tab Power supply blank ScrewRemoving the Power Supply Blank Installing the Power Supply BlankFans Removing and Installing a Fan Processor fan FAN2 Processor fan FAN3Removing or Installing the Cooling Shroud Fan Fan connector on system boardFan bracket latch Installing System Components Installing an Expansion Card Expansion Cards15. Installing and Removing Expansion Cards Card-edge guide Expansion cardInternal Scsi Tape Backup Unit Removing an Internal Scsi Tape Backup UnitRemoving an Expansion Card Installing an Internal Scsi Tape Backup Unit Peripheral bay Optical driveInstalling System Components Installing an Optical Drive Optical DriveRemoving an Optical Drive Diskette Drive Removing the Diskette DriveDiskette drive power cable Installing the Diskette Drive Into the Drive Carrier Installing the Diskette DriveSystem Battery Replacing the System BatteryNegative side of connector Cooling Shroud Removing the Cooling ShroudCooling shroud latch right Installing the Cooling Shroud Fan BracketsRemoving the Center Fan Bracket Replacing the Center Fan BracketMemory Removing the Back Fan BracketReplacing the Back Fan Bracket 21. Dimm Sockets Installing System Components General Memory Module Installation Guidelines Non-Optimal Memory ConfigurationsMemory Sparing Support Installing Memory Modules Memory Mirroring SupportMemory module socket ejectors Installing a RAC Card Removing Memory Modules23. Installing a RAC Card Notch in card edge Back standoff RAC card RAC connector Expansion-bay bracketActivating the Integrated NIC TOE MicroprocessorReplacing a Processor 24. Installing and Removing the Heat Sink Heat sink ZIF socket Processor Installing System Components Installing the 1x8 SAS Backplane Board 1x8 SAS Backplane BoardRemoving the 1x8 SAS Backplane Board Optional 1x2 Flex Bay Drive Bracket Removing the 1x2 Flex Bay Drive BracketInstalling the 1x2 Flex Bay Drive Bracket 26. Installing and Removing the Flex Bay Drive BracketReplacing the SAS RAID Controller Daughter Card Battery SAS Controller Daughter CardRAID battery cable Cable RAID battery Connector release tab Battery bayRemoving the SAS Controller Daughter Card CardOnly out to 1x8 backplane Sasb connector or Sasbin connector Installing the SAS Controller Daughter Card Cabling the SAS Backplane BoardsCable Requirements Cabling the SAS Controller Non-RAIDSasa connector 100Cabling the SAS RAID Controller 101SAS1 connector Card Dimm not shown 1x8 SAS backplane Sasb connector102 103 104 Configuring the Boot Drive Control Panel Assembly Service-Only ProcedureRemoving the Control Panel Assembly 105Installing the Control Panel Assembly Display moduleSystem Board Service-Only Procedure Removing the System Board107 Installing System Components Installing the System Board 109Power Distribution Board Service-Only Procedure Removing the Power Distribution Board110 111 Installing the Power Distribution Board 113 114 Safety First-For You and Your System Start-Up Routine115 Troubleshooting IRQ Assignment Conflicts Troubleshooting External ConnectionsChecking the Equipment 116Troubleshooting the Video Subsystem Troubleshooting the KeyboardMonitor is not working properly Video memory is faulty ProblemTroubleshooting Basic I/O Functions Troubleshooting the MouseTroubleshooting a Serial I/O Device Troubleshooting a USB Device119 Troubleshooting a NIC Troubleshooting a Wet SystemNIC cannot communicate with network Liquid spilled on the system Excessive humidityTroubleshooting a Damaged System System was dropped or damaged121 Troubleshooting the System Battery Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting a Fan123 Troubleshooting System Memory 125 Troubleshooting a Diskette Drive Error message indicates a diskette drive problemTroubleshooting an Optical Drive 127Troubleshooting an External Scsi Tape Drive Troubleshooting a Hard Drive 129Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards 131Action Troubleshooting the Microprocessors 133Troubleshooting Your System Using Server Administrator Diagnostics System Diagnostics FeaturesWhen to Use the System Diagnostics 135Running the System Diagnostics System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and Results137 138 Jumpers and Connectors System Board Jumpers139 Boot Configuration settings in Nvram are cleared at nextSystem boot 140System Board Connectors 141SAS Backplane Connectors 143 X2 SAS Backplane Connectors Power connector Sasbin connector 145 146 Online Services Technical Assistance147 Getting HelpAutoTech Service Automated Order-Status ServiceTechnical Support Service Electronic Quote Service149 Before You Call 150151 Contacting Dell 152153 154 155 156 157 158 159 160 161 162 Fax Switchboard Customer Service Fax163 Country Code Technical Support for all other Dell products164 165 Country Code Precision Technical Support PowerApp, PowerEdge 166167 168 169 Amperes AC Alternating currentBTU British thermal unit Celsius170 Cm Centimeters Cmos Complementary metal-oxide semiconductor171 FahrenheitFBD Fully buffered Dimm Kilo Kb Kilobits 1024 bits Glossary172 LVD Low voltage differential Meters MA Milliamperes173 174 TCP/IP Transmission Control Protocol/Internet Protocol175 Volts VAC Volts alternating current VDC Volts direct current176 177 IndexInstalling Sata in a SATAu drive carrier CardSAS backplane 1x8, 93 SAS controller daughter SAS hard drive in a SATAu drive carrierPost 179Index 181 182
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