Dell 2900 116, 118, 119, 120, 121, 122, Troubleshooting System Cooling Problems 123, 124, 126

Page 7

Checking the Equipment	116
Troubleshooting IRQ Assignment Conflicts	116
Troubleshooting External Connections	116
Troubleshooting the Video Subsystem	117
Troubleshooting the Keyboard	117
Troubleshooting the Mouse	118
Troubleshooting Basic I/O Functions	118
Troubleshooting a Serial I/O Device	119
Troubleshooting a USB Device	119
Troubleshooting a NIC	120
Troubleshooting a Wet System	120
Troubleshooting a Damaged System	121
Troubleshooting the System Battery	122
Troubleshooting Power Supplies	122
Troubleshooting System Cooling Problems	123
Troubleshooting a Fan	123
Troubleshooting System Memory	124
Troubleshooting a Diskette Drive	126
Troubleshooting an Optical Drive	127
Troubleshooting an External SCSI Tape Drive	128
Troubleshooting a Hard Drive	129
Troubleshooting a SAS or SAS RAID Controller Daughter Card	130
Troubleshooting Expansion Cards	131
Troubleshooting the Microprocessors	133

5 Running the System Diagnostics

Using Server Administrator Diagnostics	135
System Diagnostics Features	135
When to Use the System Diagnostics	135
Running the System Diagnostics	136

Contents

7

Image 7

Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell PowerEdge 2900 SystemsDecember Contents Baseboard Management Controller Configuration Installing System ComponentsInstalling the Diskette Drive Into the Drive Carrier Removing or Installing the Cooling Shroud FanGeneral Memory Module Installation Guidelines 109 Cabling the SAS Controller Non-RAID101 105116 Troubleshooting System Cooling Problems 123Troubleshooting an External Scsi Tape Drive 128 Using Server Administrator Diagnostics 135141 Returning Items for Warranty Repair or Credit 149137 139About Your System About Your SystemOther Information You May Need System OrientationAccessing System Features During Startup Front-Panel Features and Indicators Tape backup unit LCD lights amber when the system needsWhether the system has been powered on USB connectorsAmber About Your System Hard-Drive Indicator CodesAbout Your System Connector Power supply Back-Panel Features and IndicatorsConnecting External Devices System status indicator Power supply 2 optionalGreen indicates that the power supply is operational Power Indicator CodesRedundant Power Supply Indicators Indicator FunctionLCD Status Messages NIC Indicator CodesE1210 Cmos Batt E1000 FAILSAFE, CallSupport E1114 Temp Ambient E1116 Temp MemoryE141C CPU Mismatch E1410E1414 CPU # Thermtrip E1418 CPU # PresenceE1618 PS # Predictive E1422 CPU Machine ChkE1610 PS # Missing E1614 PS # StatusE1714 Unknown Err E1810 HDD ## FaultE1712 PCI Serr Slot #E1A15 SAS Cable B E2011 Mem Config ErrE2013 Shadow Bios Fail E1A14 SAS Cable aE201F Drac Config E2017 Timer FailE2018 Prog Timer E2019 Parity ErrorFully Buffered Dimm FBD System Messages Solving Problems Described by LCD Status MessagesRemoving LCD Status Messages Remote Configuration Disabled! MemoryConfiguration does not Attempting to updateDual-rank Dimm paired with Been disabled by BiosDiskette subsystem reset Error Remote AccessManufacturing mode FBD training errorDisabled Branch Configuration, ResourceNorthbound merge error No boot device availableNo boot sector on hard drive No timer tick InterruptRead fault Requested sector not found PCI Bios failed to installPlug & Play Configuration ErrorFollowing Dimm pair is Please run Setup programTimer chip counter Update loaded forAlert Messages Diagnostics MessagesAbout Your System Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Using the System Setup Program System Setup OptionsMain Screen CPU Information System memory test option, and redundant memory statusLogical Processor option. See Table From external devices System Setup Program Options Description Sata PortBoot Sequence NetworkCPU Information Screens Integrated Devices Screen System Security Screen Serial Communication ScreenExit Screen Using the System Password System and Setup Password FeaturesUsing the System Setup Program Deleting or Changing an Existing System Password Using the Setup PasswordBaseboard Management Controller Configuration Disabling a Forgotten PasswordSee Disabling a Forgotten Password on BMC Setup Module Options Entering the BMC Setup ModuleUsing the System Setup Program Recommended Tools Installing System ComponentsRemoving the Bezel Opening and Closing the SystemBezel latch Installing System Components Installing and Removing the Optional Bezel Tower KeylockBay panel Bezel inside view Tab slot Installing the Peripheral Bay Panel Tower OnlyRemoving the Peripheral Bay Panel Tower Only Peripheral bay panelOpening the System Installing the BezelClosing the System Cover latch Hot-Plug Hard DrivesHard-Drive Bay Numbers Rack 1x2 flex bay hard drives Before You BeginRemoving a Hot-Plug Hard Drive Installing a Drive BlankInstalling a Hot-Plug Hard Drive Removing a Drive BlankInstalling a Hot-Plug Hard Drive Replacing a Hard-Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierRemoving a Hard Drive From a Hard-Drive Carrier Installing a Sata Hard Drive Into a Sata Drive Carrier Sata hard drive Sata hard-drive Hole labels Installing System Components Removing a Power Supply Power SuppliesPower supply Handle Tab Power supply blank Screw Installing a Power SupplyInstalling the Power Supply Blank Removing the Power Supply BlankFans Processor fan FAN2 Processor fan FAN3 Removing and Installing a FanFan connector on system board Removing or Installing the Cooling Shroud FanFan bracket latch Installing System Components Expansion Cards Installing an Expansion CardCard-edge guide Expansion card 15. Installing and Removing Expansion CardsRemoving an Internal Scsi Tape Backup Unit Internal Scsi Tape Backup UnitRemoving an Expansion Card Peripheral bay Optical drive Installing an Internal Scsi Tape Backup UnitInstalling System Components Optical Drive Installing an Optical DriveRemoving an Optical Drive Removing the Diskette Drive Diskette DriveDiskette drive power cable Installing the Diskette Drive Installing the Diskette Drive Into the Drive CarrierReplacing the System Battery System BatteryNegative side of connector Removing the Cooling Shroud Cooling ShroudCooling shroud latch right Replacing the Center Fan Bracket Installing the Cooling ShroudFan Brackets Removing the Center Fan BracketRemoving the Back Fan Bracket MemoryReplacing the Back Fan Bracket 21. Dimm Sockets Installing System Components Non-Optimal Memory Configurations General Memory Module Installation GuidelinesMemory Sparing Support Memory Mirroring Support Installing Memory ModulesMemory module socket ejectors Removing Memory Modules Installing a RAC CardRAC card RAC connector Expansion-bay bracket 23. Installing a RAC Card Notch in card edge Back standoffMicroprocessor Activating the Integrated NIC TOEReplacing a Processor 24. Installing and Removing the Heat Sink Heat sink ZIF socket Processor Installing System Components 1x8 SAS Backplane Board Installing the 1x8 SAS Backplane BoardRemoving the 1x8 SAS Backplane Board Removing the 1x2 Flex Bay Drive Bracket Optional 1x2 Flex Bay Drive Bracket26. Installing and Removing the Flex Bay Drive Bracket Installing the 1x2 Flex Bay Drive BracketSAS Controller Daughter Card Replacing the SAS RAID Controller Daughter Card BatteryCard RAID battery cableCable RAID battery Connector release tab Battery bay Removing the SAS Controller Daughter CardOnly out to 1x8 backplane Sasb connector or Sasbin connector Cabling the SAS Controller Non-RAID Installing the SAS Controller Daughter CardCabling the SAS Backplane Boards Cable Requirements100 Sasa connector101 Cabling the SAS RAID ControllerCard Dimm not shown 1x8 SAS backplane Sasb connector SAS1 connector102 103 104 105 Configuring the Boot DriveControl Panel Assembly Service-Only Procedure Removing the Control Panel AssemblyDisplay module Installing the Control Panel AssemblyRemoving the System Board System Board Service-Only Procedure107 Installing System Components 109 Installing the System BoardRemoving the Power Distribution Board Power Distribution Board Service-Only Procedure110 111 Installing the Power Distribution Board 113 114 Start-Up Routine Safety First-For You and Your System115 116 Troubleshooting IRQ Assignment ConflictsTroubleshooting External Connections Checking the EquipmentProblem Troubleshooting the Video SubsystemTroubleshooting the Keyboard Monitor is not working properly Video memory is faultyTroubleshooting the Mouse Troubleshooting Basic I/O FunctionsTroubleshooting a USB Device Troubleshooting a Serial I/O Device119 Liquid spilled on the system Excessive humidity Troubleshooting a NICTroubleshooting a Wet System NIC cannot communicate with networkSystem was dropped or damaged Troubleshooting a Damaged System121 Troubleshooting Power Supplies Troubleshooting the System BatteryTroubleshooting a Fan Troubleshooting System Cooling Problems123 Troubleshooting System Memory 125 Error message indicates a diskette drive problem Troubleshooting a Diskette Drive127 Troubleshooting an Optical DriveTroubleshooting an External Scsi Tape Drive 129 Troubleshooting a Hard DriveTroubleshooting a SAS or SAS RAID Controller Daughter Card 131 Troubleshooting Expansion CardsAction 133 Troubleshooting the MicroprocessorsTroubleshooting Your System 135 Using Server Administrator DiagnosticsSystem Diagnostics Features When to Use the System DiagnosticsSelecting Devices for Testing Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test OptionsViewing Information and Results Selecting Diagnostics Options137 138 System Board Jumpers Jumpers and Connectors139 140 BootConfiguration settings in Nvram are cleared at next System boot141 System Board ConnectorsSAS Backplane Connectors 143 X2 SAS Backplane Connectors Power connector Sasbin connector 145 146 Getting Help Online ServicesTechnical Assistance 147Electronic Quote Service AutoTech ServiceAutomated Order-Status Service Technical Support Service149 150 Before You Call151 152 Contacting Dell153 154 155 156 157 158 159 160 161 162 Country Code Technical Support for all other Dell products Fax SwitchboardCustomer Service Fax 163164 165 166 Country Code Precision Technical Support PowerApp, PowerEdge167 168 Celsius 169Amperes AC Alternating current BTU British thermal unitCm Centimeters Cmos Complementary metal-oxide semiconductor 170Kilo Kb Kilobits 1024 bits Glossary 171Fahrenheit FBD Fully buffered DimmLVD Low voltage differential Meters MA Milliamperes 172173 TCP/IP Transmission Control Protocol/Internet Protocol 174Volts VAC Volts alternating current VDC Volts direct current 175176 Index 177SAS hard drive in a SATAu drive carrier Installing Sata in a SATAu drive carrierCard SAS backplane 1x8, 93 SAS controller daughter179 PostIndex 181 182

Related manuals

Manual 2 pages 61.02 Kb