Dell 6M515, 4500C manual Contacting Dell, Japan Kawasaki

Page 105

Contacting Dell

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

See the Service and Support Guide supplied with your computer for a description of the hardware and software support provided by Dell.

HINT: Toll-free numbers are for use within the country for which they are listed.

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll Free Numbers
City Code

Japan (Kawasaki)	Technical Support (Server)	toll free: 0120-1984-35
International Access Code: 001	Technical Support Outside of Japan (Server)	81-44-556-4152
Country Code: 81	Technical Support (Dimension™ and Inspiron™)	toll free: 0120-1982-26
City Code: 44	Technical Support Outside of Japan (Dimension	81-44-520-1435
	and Inspiron)
	Technical Support (Dell Precision™, OptiPlex™,	toll free: 0120-1984-33
	and Latitude™)
	Technical Support Outside of Japan (Dell	81-44-556-3894
	Precision, OptiPlex, and Latitude)
	24-Hour Automated Order Service	044 556-3801
	Customer Care	044 556-4240
	Business Sales Division (Up to 400 employees)	044 556 3494
	Preferred Accounts Division Sales (Over 400	044 556-3433
	employees)
	Large Corporate Accounts Sales (Over 3500	044 556-3440
	employees)
	Public Sales (Government agencies, educational	044 556 3440
	institutions, and medical institutions)
	Global Segment Japan	044 556 3469
	Individual User	044 556 1657
	Faxbox Service	044 556-3490
	Switchboard	044 556-4300
	Website: support.jp.dell.com

Appendix

105

Image 105

Contents Dell Dimension 4500C Abbreviations and Acronyms Hints, Notices, and CautionsContents Solving Problems Advanced Troubleshooting Adding Parts Contacting Dell Regulatory Information Index Contents General Page When Using Your Computer When Working Inside Your Computer Ergonomic Computing Habits Protecting Against Electrostatic DischargeBattery Disposal Re s o u r c e C D Finding Information for Your ComputerE r a t i n g S y s t e m C D Te l l M e H o w H e l p F i l e Finding Information for Your Computer Setting Up Connecting the AC Adapter Tighten the screw Attaching and Removing the Computer StandSetting Up Setting Up a Printer Connecting a Parallel PrinterPrinter Cable Connecting a USB Printer Connecting an Ieee 1394 Device Optional Transferring Information to a New Computer On the Now go to your old computer screen, click Next Setting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup Wizard Setting Up Your Internet Connection Connecting to the InternetClick Connect to the Internet Copying CDsUsing Easy CD Creator Basic Helpful Tips Using Blank CD-R Discs or Blank CD-RW DiscsHow to Copy a CD Turning Off Your Computer Hyper-ThreadingSolving Problems See Finding SolutionsSolving Problems Finding Help Information Battery ProblemsCD drive problems Drive ProblemsDVD drive problems Problems writing to a CD-RW driveHard drive problems Mail, Modem, and Internet ProblemsClick Phone and Modem Options Click the Change or Remove Program icon Error MessagesProgram stops responding General ProblemsProgram crashes repeatedly Program is designed for an earlier Windows operating systemSolid blue screen appears Other software problemsGeneral hardware problems Other technical problemsKeyboard Problems Ieee 1394 ProblemsMouse Problems Network Problems Lightlight PC Card ProblemsPower Problems Printer Problems Scanner Problems Click Control Panel Click Printers and Other Hardware Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsIf the screen is difficult to read Solving Problems Solving Problems Advanced Troubleshooting Diagnostic Code Definition Corrective Action Diagnostic LightsY G Using System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Undoing the Last System Restore When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Starting the Dell DiagnosticsDell Diagnostics Main Menu Drivers What Is a Driver?Identifying Drivers Reinstalling DriversUsing the Dell Dimension ResourceCD Resolving Software and Hardware Incompatibilities Click Performance and Maintenance, and then click SystemReinstalling Windows XP Advanced Troubleshooting Advanced Troubleshooting Advanced Troubleshooting Adding Parts Front View Front and Back View of the ComputerComputer to unexpectedly restart Back View Reattaching the Front Door Opening the Computer Cover Page Looking Inside Your Computer Dimm A, Dimm B System BoardInstalling a PC Card Adding PC Cards OptionalPC Card Types Press the eject button, and gently remove the card Removing a PC CardAdding Other Cards Adding Parts Removing a Video Card Adding or Replacing a Video CardInstalling a Video Card Adding Memory To microprocessor Closing the Computer Cover Adding Parts Adding Parts P e n d i Microprocessor SpecificationsMemory Video Environmental Standard Settings System Setup Program Screens Viewing SettingsClearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy Japan Kawasaki Contacting DellRegulatory Information D ex 108 109 110

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