Dell 4300s Video and Monitor Problems, Sound and Speaker Problems, If the screen is blank

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Operating system not found— Call Dell for technical assistance. See "Contacting Dell" in the Dell Owner's Manual for the correct number to call.

Insert bootable media— The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.

Non-system disk error— There is a floppy disk in the floppy drive. Remove the floppy disk and restart the computer.

Video and Monitor Problems

If the screen is blank

HINT: See the documentation that came with your monitor for fault indications and troubleshooting procedures specific to your monitor.

Check the video cable connection— Check for bent pins (most video cable connectors have missing pins, but not bent pins). Ensure that the video cable is connected as shown on the START HERE sheet for your computer.

Press the monitor power button— Be sure that you firmly pressed the monitor power button.

Check the power light— When the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

Test the electrical outlet— Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Swap the computer and monitor power cables— Swap the computer and monitor power cables to determine if the power cable is defective.

Test the video extension cable (if used)— If you are using a video extension cable and removing the cable solves the problem, the cable is defective.

Test the monitor— If another monitor is available, connect it to the computer.

Check the back panel lights— If all four lights below the serial connector are not green, call Dell for technical assistance. See "Contacting Dell" in the Dell Owner's Manual for the correct number to call.

Check the Power Properties— See the Tell Me How help file or search for the keyword standby in the Help and Support Center (Help in Windows 2000).

If the screen is difficult to read

Adjust the contrast and brightness— See the documentation that came with your monitor for instructions on adjusting the contrast and brightness.

Move the subwoofer away from the monitor— If your speaker system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm) away from the monitor.

Move the monitor away from external power sources— Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.

Rotate the monitor to face a different direction— Eliminate sunlight glare, which can cause poor picture quality.

Degauss (demagnetize) the monitor— See the documentation that came with your monitor.

Run the monitor self-test—See the documentation that came with your monitor.

Restore the recommended settings— Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions.

Check for additional adjustments— See the documentation that came with your monitor for any additional adjustments that your monitor may require.

Adjust the Windows display settings

Windows XP

1.Click the Start button, and then click Control Panel.

2.Click Appearance and Themes.

3.Click Display, and then click the Settings tab.

4.Try different settings for Screen resolution and Color quality.

Windows 2000

1.Click the Start button, point to Settings, and then click Control Panel.

2.Double-click the Display icon, and then click the Settings tab.

3.Try different settings for Colors and Screen area.

Check for interrupt request conflicts— See "Resolving Software and Hardware Incompatibilities."

Sound and Speaker Problems

HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off.

Ensure that the subwoofer and the speakers are turned on— See the setup diagram supplied with the speakers.

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Contents Abbreviations and Acronyms Dell Dimension 4300SHints, Notices, and Cautions System Codes and Messages Diagnostic CodesDiagnostic Code Definition Corrective Action Beep Codes Possible Cause Corrective Action Post Beep CodesSystem Messages Message Possible Cause Corrective ActionPost Online Documentation DocumentationPrinted Documentation Downloading the Tell Me How Help File and Associated FilesWhen Working Inside Your Computer Safety InstructionsWhen Using Your Computer Adding PartsProtecting Against Electrostatic Discharge Shutting Down the ComputerAttaching and Removing the Computer Stand Microsoft Windows XPOpening the Computer Cover Shut down the computerLooking Inside Your Computer Adding or Removing Cards Shut down the computer Adding Memory Close the computer cover Attach the computer stand optionalReplacing the AGP Card Front Panel Inserts Hard Drive Page Floppy Drive Page Inch Drive Page Replacing the Microprocessor Page Replacing the System Board Removing the System BoardClosing the Computer Cover Replacing the System BoardBack to Contents Power Problems Solving ProblemsAccessing Help Files Start-Up Error MessagesAdjust the Windows display settings Video and Monitor ProblemsSound and Speaker Problems If the screen is blankIf you cannot print to a parallel port printer Printer ProblemsReinstall the Sound audio driver- See Reinstalling Drivers If you cannot print to a USB printerMouse Problems Scanner ProblemsModem Problems Verify that the modem is communicating with WindowsCheck the mouse settings Keyboard ProblemsDrive Problems If you cannot save a file to a floppy diskIf you have a hard drive problem Network ProblemsMicrosoft Windows Error Messages If the CD-RW drive stops writingGeneral Program Problems Internet Connection ProblemsDouble-click the Phone and Modems Options icon Mail ProblemsResolving Other Technical Problems Reinstalling Drivers At the Welcome Dell System Owner screen, click NextWindows XP Using the Windows XP Device Driver RollbackResolving Software and Hardware Incompatibilities Click Performance and Maintenance Using System RestoreCreating a Restore Point Click the System Restore tabRestoring the Computer to an Earlier Operating State Reinstalling Windows XPUndoing the Last System Restore Reinstalling Windows Back to Contents Technical Specifications Video PowerAudio3 Controls and LightsBack to Contents System Setup Program Screens System Setup ProgramViewing Settings OverviewOption Function Clearing Forgotten Passwords PXE BISInternal View System Board Connectors and Sockets Technical OverviewPower Supply Socketed MicroprocessorDC Power Connectors Pin Number Signal name 18-AWG WireDC Power Connector P5 DC Power Connector P6DC Power Connectors P2, P3, and P4 Pin Number Signal Name 22-AWG WirePage Front View Controls and LightsComputer Stand Headphone Connector Back ViewSerial Connector
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