Dell 4300s Mail Problems, Resolving Other Technical Problems Reinstalling Drivers

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Windows 2000

1.Click the Start button, point to Settings, and then click Control Panel.

2.Double-click the Phone and Modems Options icon.

3.In the Locations window, select the location for which you want to disable call waiting, and then click Edit.

4.Ensure that To disable call waiting, dial: is checked and then select the proper code according to the information in your telephone directory.

5.Click Apply and then click OK.

6.Close the Phone and Modems Options window.

7.Close the Control Panel.

Be sure that you have subscribed to an Internet service provider— Contact an Internet service provider to subscribe.

E-Mail Problems

Ensure that you are connected to the Internet— With the Outlook Express e-mail program open, click File. If Work Offline has a check next to it, click the check to remove it and connect to the Internet.

Resolving Other Technical Problems

Go to the Dell support website— Go to http://support.dell.com for help with general usage, installation, and troubleshooting questions.

E-mail Dell— Go to http://support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours.

Call Dell— If you cannot solve your problem using the Dell support website or e-mail service, call Dell for technical assistance. See "Contacting Dell" in the Dell Owner's Manual for the correct number to call.

Reinstalling Drivers

NOTICE: The Dell support website, http://support.dell.com, and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

A driver is a software program that allows a hardware controller to function properly and to communicate with the computer. Dell installed the following drivers on your computer:

Intel® Chip Set Update Utility Driver — Installs the Microsoft Windows operating system device installation files (.inf) that tell the operating system how certain chip set components should be configured for proper operation.

ADI AC-97 Audio Codec Driver — Enables the optional built-in sound controller to produce sound.

Yamaha Wavetable Driver — Enables the optional built-in sound controller to produce sound.

Intel Ultra ATA Storage Driver — Improves your computer's performance by transferring certain functions from the microprocessor during data transfers from storage devices.

Other Drivers — Control the devices such as the modem and network cards that might be installed in your computer. For information on other drivers on computers running Windows XP, click the Start button, click Help and Support, click User and system guides, and then click Device guides. Click the appropriate guide from the list. For information on other drivers on computers running Windows 2000, click the Start button, point to Programs—> User's Guides, and click the appropriate guide from the list.

Sometimes you can fix a device problem by reinstalling its driver:

1.From the Windows desktop, insert the Dell Dimension ResourceCD into the CD or DVD drive.

If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.

2.When the ResourceCD Installation program starts, follow the prompts on the screen.

3.When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer.

4.When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive.

5.At the Welcome Dell System Owner screen, click Next.

HINT: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program and refer to the documentation and drivers that came with that product.

A message appears that says the ResourceCD is detecting hardware in your computer.

The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.

6.Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

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Contents Abbreviations and Acronyms Dell Dimension 4300SHints, Notices, and Cautions System Codes and Messages Diagnostic CodesDiagnostic Code Definition Corrective Action Post Beep Codes System MessagesBeep Codes Possible Cause Corrective Action Message Possible Cause Corrective ActionPost Documentation Printed DocumentationOnline Documentation Downloading the Tell Me How Help File and Associated FilesSafety Instructions When Using Your ComputerWhen Working Inside Your Computer Adding PartsShutting Down the Computer Attaching and Removing the Computer StandProtecting Against Electrostatic Discharge Microsoft Windows XPOpening the Computer Cover Shut down the computerLooking Inside Your Computer Adding or Removing Cards Shut down the computer Adding Memory Close the computer cover Attach the computer stand optionalReplacing the AGP Card Front Panel Inserts Hard Drive Page Floppy Drive Page Inch Drive Page Replacing the Microprocessor Page Replacing the System Board Removing the System BoardClosing the Computer Cover Replacing the System BoardBack to Contents Solving Problems Accessing Help FilesPower Problems Start-Up Error MessagesVideo and Monitor Problems Sound and Speaker ProblemsAdjust the Windows display settings If the screen is blankPrinter Problems Reinstall the Sound audio driver- See Reinstalling DriversIf you cannot print to a parallel port printer If you cannot print to a USB printerScanner Problems Modem ProblemsMouse Problems Verify that the modem is communicating with WindowsKeyboard Problems Drive ProblemsCheck the mouse settings If you cannot save a file to a floppy diskNetwork Problems Microsoft Windows Error MessagesIf you have a hard drive problem If the CD-RW drive stops writingGeneral Program Problems Internet Connection ProblemsMail Problems Resolving Other Technical Problems Reinstalling DriversDouble-click the Phone and Modems Options icon At the Welcome Dell System Owner screen, click NextWindows XP Using the Windows XP Device Driver RollbackResolving Software and Hardware Incompatibilities Using System Restore Creating a Restore PointClick Performance and Maintenance Click the System Restore tabRestoring the Computer to an Earlier Operating State Reinstalling Windows XPUndoing the Last System Restore Reinstalling Windows Back to Contents Technical Specifications Power Audio3Video Controls and LightsBack to Contents System Setup Program Viewing SettingsSystem Setup Program Screens OverviewOption Function Clearing Forgotten Passwords PXE BISInternal View System Board Connectors and Sockets Technical OverviewPower Supply Socketed MicroprocessorDC Power Connectors Pin Number Signal name 18-AWG WireDC Power Connector P6 DC Power Connectors P2, P3, and P4DC Power Connector P5 Pin Number Signal Name 22-AWG WirePage Front View Controls and LightsComputer Stand Headphone Connector Back ViewSerial Connector
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