Dell 1100/B110 owner manual Advanced Troubleshooting

Page 4

Error Messages

22

IEEE 1394 Device Problems

23

Keyboard Problems

24

Lockups and Software Problems

24

The computer does not start up

24

The computer stops responding

24

A program stops responding

25

A program crashes repeatedly

25

A program is designed for an earlier Windows operating system

25

A solid blue screen appears

25

Other software problems

26

Memory Problems

26

Mouse Problems

27

Network Problems

28

Power Problems

28

Printer Problems

29

Scanner Problems

30

Sound and Speaker Problems

31

No sound from speakers

31

No sound from headphones

32

Video and Monitor Problems

32

If the screen is blank

32

If the screen is difficult to read

33

3 Advanced Troubleshooting

Diagnostic Lights

35

Dell Diagnostics

38

Dell Diagnostics Main Menu

38

Drivers

40

What Is a Driver?

40

Identifying Drivers

40

Reinstalling Drivers

40

4

Contents

Page 3 Page 5
Image 4
Page 3 Page 5
Contents
Network adapter connector Service tag Floppy drive light Power light Power buttonW . d e l l . c o m s u p p o r t . d e l l . c o m September WD492 Contents Advanced Troubleshooting Using Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesAppendix Finding Information What Are You Looking For? Find It Here Warranty informationFinding Information Use the Service Tag to When you useService Code to direct Order status, warranty, and repair informationSetting Up a Printer Connecting a USB PrinterSetting Up and Using Your Computer Printer CableConnecting a Parallel Printer USB connector on computerSetting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup Wizard Connecting to the InternetClick Checklist for creating a network Click Connect to the Internet Setting Up Your Internet ConnectionIf you have a CD, click Use the CD I got from an ISP Playing CDs and DVDs Adjusting the Volume DVD player includes the following basic buttonsAdjusting the Picture How to Copy a CD or DVDCopying CDs and DVDs 800 by 600 pixelsUsing Blank CDs and DVDs Media Type Read Write RewritableHelpful Tips Hyper-ThreadingClick Hardware and click Device Manager Troubleshooting Tips Battery ProblemsDrive Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Use these characters in filenamesIeee 1394 Device Problems Keyboard Problems Lockups and Software ProblemsComputer does not start up Computer stops respondingProgram stops responding Program crashes repeatedlyProgram is designed for an earlier Windows operating system Solid blue screen appearsMemory Problems Other software problemsMouse Problems Network Problems Power ProblemsPrinter Problems Scanner Problems Sound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionIf the problem persists, contact Dell see Advanced TroubleshootingProblem Description Suggested Resolution Remove the card, reinstall it seeIf the problem still exists, install a If the problem persists orDetermine if a conflict exists by Restarting the computer seeSee Ensure that the cables are properlyDell Diagnostics Main Menu Dell DiagnosticsOption Function Tab Function What Is a Driver? Reinstalling DriversDrivers Identifying DriversManually Reinstalling Drivers Using Windows XP Device Driver RollbackRestoring Your Operating System Creating a Restore Point Using Microsoft Windows XP System RestoreRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Using Dell PC Restore by SymantecEnabling System Restore Removing Dell PC Restore Using the Operating System CD Reinstalling Windows XPBefore You Begin Dell Operating System CDResolving Software and Hardware Incompatibilities Removing and Installing Parts Before You BeginRecommended Tools Turning Off Your ComputerBefore Working Inside Your Computer Front and Back View of the Computer Front ViewBack View Modem connector Cable from your monitor into the blue connectorRemoving the Computer Cover Computer cover Cover latch Back of computerInside View of Your Computer Floppy drive connector IDE drive connector CD/DVD drive Connector J6J1 J7J2 Main power connector J3J1Internal speaker LS9J1 Password jumper CD/DVD audio connector J9C1Memory Memory Installation GuidelinesDDR Memory Overview Installing Memory Notch Securing clips ConnectorCrossbar Cards Installing a PCI CardPCI Cards Securing screw Filler bracket Card Card cutoutRemoving a PCI Card Not fully seated card Fully seated card BracketFront Panel Removing the Front Panel Side hinges Front panel Top tabRemoving the Front-Panel Insert Tabs InsertReattaching the Front Panel DrivesSide hinges Front panel General Installation Guidelines Connecting Drive CablesDrive Interface Connectors Power Cable ConnectorHard Drive Power cable Data cableRemoving a Hard Drive Hard drive Bracket tabs Drive bracket Small bracket tabs Drive bracket Hard drive ScrewsInstalling a Hard Drive Removing and Installing Parts Floppy Drive Power cable Data cable Removing and Installing PartsRemoving a Floppy Drive Installing a Floppy Drive Top bracket screw Drive bracket Floppy drivePower cable Data cable CD/DVD Drive Data cable Power cableRemoving a CD/DVD Drive Installing a CD/DVD Drive Adding a Second CD or DVD Drive Drive Alignment screwsDrive Securing screw Battery Battery Battery socket Tab Replacing the Computer CoverSpecifications Connectors Three Connector size Pins ConnectorsVideo AudioConnectors PS/2 keyboard and mouse PowerInformation Backup battery WattageSystem Setup OverviewEntering System Setup System Setup ScreensSystem Setup Options SystemIDE CD-ROM Device not installed Disabled Hyper-Threading is OffEnabled Hyper-Threading is On Life of the processor and void the warrantyCOM3 To Off, AT, PS/2, EPP, or ECPAuto, Read Only, or Off Up from Hibernate or OffEnabled or Disabled Its performance is not affectedOption Settings Boot SequenceChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Forgotten Passwords Cleaning Your Computer Computer, Keyboard, and MonitorMouse Floppy DriveDell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsCDs and DVDs Definition of Third-Party Software and Peripherals FCC Notices U.S. OnlyClass a Class B Contacting Dell FCC Identification InformationAntigua and Barbuda Argentina Buenos AiresAruba Toll-free0820 240 530 0660Bahamas BarbadosCayman Islands 866 440Chile Santiago 818 592 818Colombia 980-9-15-397802 2186 27 Denmark Copenhagen Website support.euro.dell.com7023 3287100 101 102 103 104 105 106 107 108 109 110 111 112 113 Index114 115 USB 116
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