Dell WHL, U7021 manual Solving Problems

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

52 Solving Problems

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m March U7021 Contents Optimizing Performance Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreResolving Software and Hardware Incompatibilities Removing and Installing Parts 102106 108109 110130 131Finding Information Dell Product Information Guide Setup Diagram Warranty, and repair information Specifications, and white papersHow to use Windows XP Click the topic that describes your problemFinding Information Setting Up and Using Your Computer Opening the Drive DoorChanging the Front-Panel Light Color BadgeConnecting Two Monitors Connecting Two Monitors With VGA ConnectorsTV-OUT connector VGA blue connector Connecting a TVOptional DVI adapter Changing the Display Settings About Your RAID ConfigurationAbout Serial ATA Drives Segment RAID LevelHard drive Configuring Your Computer for RAID Setting Your Computer to RAID-Enabled ModeCreating a RAID Level 0 Configuration Configuring for RAID Using the IntelR Option ROM UtilityCreating a RAID Level 1 Configuration Deleting a RAID Volume Creating a RAID 0 Volume Creating a RAID 1 VolumeOn the Delete RAID Volume Wizard screen, click Next Migrating to a RAID 0 VolumeMigrating to a RAID 1 Volume Click Reset Hard Drive to Non-RAIDCreating a Spare Hard Drive To Mark a Drive as a Spare Hard DriveRebuilding a Degraded RAID 1 Volume Transferring Information to a New ComputerPlaying a CD or DVD Playing CDs and MoviesNext DVD player includes the following basic buttons Adjusting the Volume Adjusting the PictureCopying CDs and DVDs Go to the previous title or chapter EjectUsing Blank CD-Rs, CD-RWs, DVD+Rs, and DVD+RWs How to Copy a CD or DVDClick Exact Copy Click Checklist for creating a network Network Setup WizardHelpful Tips Power Management Standby ModeHibernate Mode OverviewPower Options Properties Power Schemes TabAdvanced Tab Hibernate TabSetting Up and Using Your Computer Hyper-Threading OverclockingClick Hardware and click Device Manager Optimizing PerformancePCI Express Cards Troubleshooting Tips Battery ProblemsDrive Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Use these characters in filenamesIeee 1394 Device Problems Keyboard ProblemsLockups and Software Problems Computer does not start upComputer stops responding Program stops respondingOther software problems Program crashes repeatedlyProgram is designed for an earlier Windows operating system Solid blue screen appearsMemory Problems Mouse ProblemsNetwork Problems Power Problems Printer Problems Scanner ProblemsSound and Speaker Problems No sound from speakersNo sound from headphones N T H E S P E a K E R D I a G N O S T I C SIf the screen is blank Video and Monitor ProblemsIf the screen is difficult to read J U S T T H E W I N D O W S D I S P L a Y S E T T I N G S Solving Problems Diagnostic Lights Electrical outlet and press the powerAdvanced Troubleshooting Has occurred ButtonNormally, reinstall an additional Identified a faulty module orIf available, install properly working If the problem persists, contact DellError exists Requirements exist see Your computer seeDetermine if a conflict exists by OccurredDell Diagnostics When to Use the Dell DiagnosticsHard drive, CD drive, and DVD Drive seeStarting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the ResourceCDDell Diagnostics Main Menu Drivers What Is a Driver?Identifying Drivers Reinstalling Drivers Using Windows XP Device Driver RollbackUsing the ResourceCD Windows XPUsing Microsoft Windows XP System Restore Manually Reinstalling DriversUndoing the Last System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Using Dell PC Restore by Symantec Enabling System RestoreResolving Software and Hardware Incompatibilities Reinstalling Microsoft Windows XPBefore You Begin Booting From the Operating System CD Reinstalling Windows XPWindows XP Setup When the Welcome to Microsoft screen appears, click Next Removing and Installing Parts Before You BeginRecommended Tools Turning Off Your ComputerBefore Working Inside Your Computer Open the door to use the front-panel connectors Front and Back View of the ComputerFront View Press to turn on the computerFront View Doors Open Back View One x16 slot and one x1 slot Opening the Computer Cover Processor fan Power supply fans System board Power supply Removing and Installing PartsInside View of Your Computer Floppy drive CD/DVD driveSystem Board Components Memory DDR2 Memory OverviewInstalling Memory Addressing Memory With 4-GB ConfigurationsSecuring clips Connector Notch Memory module Cutouts CrossbarCards Removing MemoryInstalling a PCI Card PCI CardsNot fully seated card Fully seated card Removing a PCI Card Retention arm Alignment guide Alignment bar Filler bracketPCI Express Cards PCI ExpressCard PCI Express Card slotInstalling a PCI Express Card TabNot fully seated card Fully seated card Retention arm Alignment guide Alignment bar Filler bracket Removing a PCI Express Card Drives General Installation GuidelinesFloppy drive CD/DVD drives Hard drives Drive Interface Connectors Connecting Drive CablesSerial ATA Connector Interface cable Interface connector Power Cable Connector Power cableHard Drive Removing a Hard DriveInstalling a Hard Drive Drive Bracket rails Screws Removing and Installing PartsHard-drive cable Power cable Tabs Removing and Installing Parts Adding a Second Hard Drive Rail tabs Floppy DriveFirst hard drive in lower bay Hard drive bay Data cable power cable Tabs Floppy drive Installing a Floppy DriveRemoving a Floppy Drive Drive Bracket rails Screws CD/DVD Drive Removing a CD/DVD DriveInstalling a CD/DVD Drive Power cable Tabs Data cable CD/DVD drive100 101 Processor Airflow Shroud Removing the Processor Airflow Shroud102 Shroud release lever Anchor tabsInstalling the Processor Airflow Shroud ProcessorRemoving the Processor 103104 Anchor tabs Shroud release lever105 106 Installing the ProcessorProcessor cover Socket Release lever 107 Removing the Front Panel Front Panel108 Replacing the Front Panel 109Removing the Drive Door Drive Door110 111 Replacing the Drive DoorTop bracket hinge Bottom bracket hinge Hinge tab Door hinges Door bracket 112Door Battery Replacing the BatteryBattery Battery socket Tab Removing and Installing Parts 113Closing the Computer Cover 114Specifications 115Expansion Bus 116Drives Connectors 117Center/Low Frequency Effects LFE channel two front-panel Controls and Lights118 PowerLocated in the Product Information System Setup 119Environmental 10 to 35C 50 to 95FSystem Setup Screens Entering System Setup120 System Setup Options 121122 123 Boot Sequence Option SettingsChanging Boot Sequence for the Current Boot 124Changing Boot Sequence for Future Boots 125Clearing Forgotten Passwords 126Cleaning Your Computer Clearing Cmos SettingsComputer, Keyboard, and Monitor Mouse Floppy DriveCDs and DVDs 128Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyFCC Notices U.S. Only Definition of Third-Party Software and PeripheralsClass a Class B 130FCC Identification Information Contacting Dell131 132 133 134 135 136 137 138 Ireland SalesSales dial within U.K. only Fax/Sales Fax139 140 141 142 143 Switchboard SalesCountries Sales Penang, Malaysia Appendix 144 145 PowerConnect, and PowerVault Transaction SalesTrinidad/Tobago General Support Turks and Caicos Islands 146 147 Appendix 149 IndexIndex Reinstalling Windows XP 151Index Wizard, 43 reinstalling, 11, 64 scanner, 48 System Restore 153154

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