Dell U719F specifications Getting Help, Obtaining Assistance

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Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Tips" on page 37 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 41 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 56.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 52 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 57.

NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 52.

Getting Help

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Contents Dell OptiPlex 360 Setup and Quick Reference Guide August U719F Contents Specifications Mini Tower Technical Support and Customer Service Contents Mini Tower Front View About Your ComputerMini Tower Back View Mini Tower Back Panel Connectors Desktop Front View Desktop Back View Desktop Back Panel Connectors Quick Setup Setting Up Your ComputerSetting Up Your Computer Connect a USB device, such as a keyboard or mouse Connect the network cable Connect the modem Setting Up Your Computer Connect to your network Installing Your Computer in an EnclosureSetting Up Your Computer Setting Up Your Internet Connection Connecting to the InternetTransferring Information to a New Computer Microsoft Windows Vista Operating SystemMicrosoft Windows XP Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer NIC Specifications Mini Tower ComputerPCI USB LOM MHD Equivalent to 51 cm/sec 20 in/sec Specifications Desktop Computer Connectors on back panel to support microphone Expansion Bus Connectors PS/2 Back of computer Link integrity light on Storage Tips Troubleshooting TipsUsing the Hardware Troubleshooter Power ProblemsEnsure that the display is connected and powered on Lockups and Software Problems Memory ProblemsProgram stops responding Dell Diagnostics Dell Technical Update Service Dell Support UtilityTroubleshooting Tips Identifying Drivers Reinstalling SoftwareReinstalling Drivers and Utilities DriversReinstalling Software Restoring Your Operating System You can restore your operating system in the following waysUsing Dell Factory Image Restore Using Microsoft Windows System RestoreUsing the Operating System Media Reinstalling Software Finding Information Dell Technology Guide About your operating system Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Index Reinstalling, 49 System Restore Power, 29, 35 processor, 25 Windows XP Files and Settings Transfer Wizard