Optical drive problems, Test the drive

Solving Problems: Dell OptiPlex 745 User's Guide

Fill out the Diagnostics Checklist as you complete these checks.

Test the drive —

●Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

●Insert bootable media and restart the computer.

Clean the drive or disk — See Cleaning Your Computer.

Check the cable connections

Check for Software and Hardware Conflicts — See Resolving Software and Hardware

Incompatibilities.

Run the Dell Diagnostics — See Dell Diagnostics.

Optical drive problems

NOTE: High-speed Cd or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Adjust the Windows volume control —

●Click the speaker icon in the lower-right corner of your screen.

●Ensure that the volume is turned up by clicking the slidebar and dragging it up.

●Ensure that the sound is not muted by clicking any boxes that are checked.

Check the speakers and subwoofer — See Sound and Speaker Problems.

Problems writing to a CD/DVD-RW drive

Close other programs — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

Turn off Standby mode in Windows before writing to a CD/DVD-RW disc — See your computer documentation for information on Power Management modes. See Advanced Features.

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