Dell 745 Lockups and Software Problems, Computer does not start up, Computer stops responding

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Solving Problems: Dell OptiPlex 745 User's Guide

Check the cable connections — Ensure that the card fan cable is connected firmly to the card fan connector on the system board (see the appropriate "System Board Components" section for your computer).

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

The computer does not start up

Check the Diagnostic Lights — See Diagnostic Lights.

Ensure that the power cable is firmly connected to the computer and to the electrical outlet

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding

End the program —

1.Press <Ctrl><Shift><Esc> simultaneously.

2.Click Applications.

3.Click the program that is no longer responding.

4.Click End Task.

http://support.dell.com/support/edocs/systems/op745/en/UG_en/solving.htm (7 of 18) [10/19/2007 9:39:12 AM]

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Contents Battery Problems Troubleshooting TipsCheck the card seating and cable Card ProblemsTest the graphics card Drive ProblemsTest the cards Test the drive Optical drive problemsRun the Dell Diagnostics See Dell Diagnostics Adjust the Windows volume controlHard drive problems Mail, Modem, and Internet ProblemsRun Check Disk Fan Problems Keyboard ProblemsCheck the keyboard cable Program stops responding Lockups and Software ProblemsComputer does not start up Computer stops respondingSolid blue screen appears Media Card Reader ProblemsOther software problems Program crashes repeatedlyFlexBay device is Disabled Memory ProblemsNo drive letter is assigned Check the mouse cable Mouse ProblemsIf you experience other memory problems If you receive an insufficient memory messageCheck the mouse settings Network ProblemsRestart the computer Lights Power ProblemsIf the power light is blinking amber Printer ProblemsEnsure that the printer is turned on Check the printer cable connections Restoring Default SettingsVerify that the printer is recognized by Windows Sound and Speaker Problems Serial or Parallel Device ProblemsNo sound from speakers Run the speaker diagnostics No sound from headphonesIf the screen is blank Video and Monitor ProblemsCheck the monitor cable connection If the screen is difficult to read Check the diagnostic lights See Diagnostic Lights
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