Troubleshooting Logging In to the Router

Router Setup Manual

Test Light Never Turns On or Stays On

When the router is turned on, the Test light turns on for about 1 minute and then turns off. If the Test light does not turn on or stays on, the router has a problem.

If you experience problems with the Test light, cycle the power to see if the router recovers.

If all lights including the Test light are still on 1.5 minutes after power up:

•Turn the power off and back on to see if the router recovers.

•Clear the router’s configuration to factory defaults. This will set the router’s IP address to www.routerlogin.net. This procedure is explained in “Restoring the Default Configuration and Password” on page 2-6.

If the error persists, you might have a hardware problem and should contact technical support.

LAN or Internet Port Lights Not On

If either the LAN or Internet lights do not light when the Ethernet connection is made, check the following:

•Make sure that the Ethernet cable connections are secure at the router and at the computer.

•Make sure that power is turned on to the connected computer.

•Be sure you are using Ethernet cables like the cable that was supplied with the router.

If you are unable to log in to the router, check the following:

•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section.

•Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information.

•Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded. Try quitting the browser and launching it again.

Troubleshooting

2-3

v1.0, April 2007