Router Setup Manual
Advanced Troubleshooting Using the Ping Utility
Most computers and routers have a diagnostic utility called ping that sends an request to a target device. The device then replies. The ping utility makes it easy to troubleshoot a network.
Testing the Path from a PC to Your Router
You can ping the router to verify that the LAN path from your computer to your router is set up correctly.
1.From the Windows toolbar, click Start and select Run.
2.In the field provided, type Ping followed by the address of the router, as in this example:
ping www.routerlogin.net
3.Click OK.
You should see a message like this one:
Pinging www.routerlogin.net with 32 bytes of data
If the path is working, you see this message:
Reply from www.routerlogin.net: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•Wrong physical connections
—Make sure the LAN port light is on. If the light is off, follow the instructions in “LAN or Internet Port Lights Not On” on page
—Check that the corresponding lights are on for your computer’s network interface card.
•Wrong network configuration
—Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer.
Troubleshooting |
v1.0, April 2007