NETGEAR WNDR4500 user manual Troubleshooting with the LEDs, Power/Test LED Is Off or Blinking

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N900 Wireless Dual Band Gigabit Router WNDR4500

Troubleshooting with the LEDs

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power/Test LED is on.

2.Verify that the Power/Test LED turns amber within a few seconds, indicating that the self-test is running.

3.After approximately 30 seconds, verify that:

•The Power/Test LED is solid green.

•The Internet LED is on.

•A numbered Ethernet port LED is on for any local port that is connected to a computer. This indicates that a link has been established to the connected device.

The LEDs on the front panel of the router can be used for troubleshooting.

Power/Test LED Is Off or Blinking

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Check that you are using the 12V DC, 2.5A power adapter that NETGEAR supplied for this product.

•If the Power/Test LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

Power/Test LED Stays Amber

When the router is turned on, the Power/Test LED turns amber for about 20 seconds and then turns green. If the LED does not turn green, the router has a problem.

If the Power/Test LED is still amber 1 minute after you turn on power to the router:

1.Turn the power off and back on to see if the router recovers.

2.Press and hold the Reset button to return the router to its factory settings. as explained in Restore the Factory Settings and Password on page 111.

If the error persists, you might have a hardware problem and should contact technical support at www.netgear.com/support.

Troubleshooting

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Contents N900 Wireless Dual Band Gigabit Router WNDR4500 Trademarks Technical SupportStatement of Conditions Contents Genie Advanced Home Administration Appendix a Supplemental Information Hardware Setup Unpack Your Router Position Your RouterHardware Features Front PanelLED Back Panel Router, rear viewLabel Getting Started with Netgear Genie Wireless Devices and Security Settings Router Setup PreparationTypes of Logins and Access Use Standard TCP/IP Properties for Dhcp To use Netgear Genie to set up your router Netgear Genie SetupBrowse to http//routerlogin.net Use Netgear Genie after Installation Upgrade Router FirmwareRouter Dashboard Basic Home Screen  To use WPS to join the wireless network Add Wireless Devices or Computers to Your NetworkWi-Fi Protected Setup WPS Method Manual MethodGenie Basic Settings Internet Setup Screen Fields Internet SetupDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices Parental Controls ReadySHARE USB StorageBasic Wireless Settings  To view or change basic wireless settingsWireless Network GHz b/g/n and 5.0 GHz a/n Wireless Settings Screen FieldsRegion Selection Security Options Settings Change WPA Security Option and Passphrase To set up a guest network Guest NetworksGuest Network Wireless Security Options WPA EncryptionGenie Advanced Home Setup Wizard Select Advanced WPS Wizard WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup  To set up a default DMZ server Default DMZ ServerChange the MTU Size  To change the MTU size Select Advanced Setup WAN Setup Common MTU SizesLAN Setup  To change the LAN settingsLAN Setup Screen Settings Use the Router as a Dhcp ServerAddress Reservation  To reserve an IP addressEnable WMM QoS for Wireless Multimedia Applications Quality of Service QoS SetupSet Up QoS for Internet Access QoS for Applications and Online Gaming  To create a QoS policy for applications and online gamesQoS for a Router LAN Port Click the Add Priority Rule buttonQoS for a MAC Address Click Add Priority RuleEditing or Deleting an Existing QoS Policy  To edit or delete a QoS policyUSB Storage USB Drive Requirements ReadySHARE AccessFile-Sharing Scenarios Sharing Large Files over the Internet Sharing PhotosStoring Files in a Central Location for Printing  To share files with your friends and familyBasic Settings  To access your USB device Add or Edit a Network FolderUSB Storage Advanced Settings Available Network Folders Media Server Settings Safely Remove a USB DriveSpecify Approved USB Devices Connect to the USB Drive from a Remote Computer Access the Router’s USB Drive Remotely Using FTP To connect to the router’s USB drive using a web browser Select the Allow only approved devices check boxReadySHARE Printer  To set up ReadySHARE Printer ReadySHARE PrinterN900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 USB Control Center Utility Control Center Configuration USB PrinterUSB Speaker Scan with a Multi-Function Printer To control a USB speaker Desktop Netgear Genie Security  To delete a keyword or domain Keyword Blocking of Http Traffic To specify a trusted computer Block Services Port Filtering  To block servicesSchedule Blocking Security Event Email Notifications  To schedule blocking To set up email notifications Administration Upgrade the Router Firmware Router Information Internet Provider WAN SetupView Router Status LAN PortStatistics Button System up time and poll interval statisticsConnection Status Button View connection status informationWireless Settings 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access Guest Network 2.4 GHz and 5 GHzManage the Configuration File  To restore configuration settings that you backed up Back Up SettingsRestore Configuration Settings Do not interrupt the reboot processSet Password Password RecoveryAdvanced Settings Advanced Wireless Settings Wireless Repeating Function WDS Wireless repeating scenarioWireless Repeating Function Set Up the Base Station  To set up the base stationSet Up a Repeater Unit  To configure the router as a repeater unitRemote Computer Access Basics Port Forwarding and TriggeringPort Triggering to Open Incoming Ports Destination port numberPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers  To set up port forwardingAdd a Custom Service Application Example Making a Local Web Server Public Click Edit Service or Delete ServiceEditing or Deleting a Port Forwarding Entry  To edit or delete a port forwarding entrySet Up Port Triggering Universal Plug and Play onN900 Wireless Dual Band Gigabit Router WNDR4500 Dynamic DNS Forward traffic to a changing IP address Static Routes  To set up a static route Remote Management USB Settings Universal Plug and Play To turn on Universal Plug and Play IPv6  To set up an IPv6 Internet connection typeTraffic Meter 103 Troubleshooting Quick Tips Wireless SettingsNetwork Settings Sequence to Restart Your NetworkPower/Test LED Is Off or Blinking Troubleshooting with the LEDsPower/Test LED Stays Amber Internet or Ethernet Port LEDs Are Off Wireless LEDs Are OffLEDs Never Turn Off Push N Connect WPS Button Blinks AmberCannot Access the Internet Cannot Log In to the Router109 Select Administration Router Status Troubleshooting PPPoETroubleshooting Internet Browsing  To troubleshoot a PPPoE connectionWireless Signal Strength Wireless ConnectivityRestore the Factory Settings and Password Changes Not SavedTest the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a running Windows PC Test the Path from Your Computer to a Remote Device Factory Settings Supplemental Information115 Technical Specifications WNDR4500 Router specifications117 Regulatory Compliance Information Netgear Dual Band WirelessEurope EU Declaration of Conformity 119 FCC Requirements for Operation in the United States FCC CautionAvertissement Industry CanadaImportant Note Radiation Exposure Statement GPL License AgreementInterference Reduction Table Index 124 125 126

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