NETGEAR WNDR4500 user manual 109

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N900 Wireless Dual Band Gigabit Router WNDR4500

4.Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.

If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network, as described in Sequence to Restart Your Network on page 105.

If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:

•Your Internet service provider (ISP) might require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

•If your ISP requires a login, the login name and password might be set incorrectly.

•Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name in the Internet Setup screen.

•Your ISP allows only one Ethernet MAC address to connect to Internet and might check for your computer’s MAC address. In this case, do one of the following:

-Inform your ISP that you have bought a new network device, and ask them to use the router’s MAC address.

-Configure your router to clone your computer’s MAC address.

If your router can obtain an IP address, but your computer is unable to load any web pages from the Internet:

•Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address.You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

•Your computer might not have the router configured as its TCP/IP gateway.

If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address.

•You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection.

Troubleshooting

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Contents N900 Wireless Dual Band Gigabit Router WNDR4500 Trademarks Technical SupportStatement of Conditions Contents Genie Advanced Home Administration Appendix a Supplemental Information Hardware Setup Position Your Router Unpack Your RouterFront Panel Hardware FeaturesLED Router, rear view Back PanelLabel Getting Started with Netgear Genie Types of Logins and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp To use Netgear Genie to set up your router Netgear Genie SetupBrowse to http//routerlogin.net Upgrade Router Firmware Use Netgear Genie after InstallationRouter Dashboard Basic Home Screen Wi-Fi Protected Setup WPS Method Add Wireless Devices or Computers to Your Network To use WPS to join the wireless network Manual MethodGenie Basic Settings Internet Setup Screen Fields Internet SetupDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices ReadySHARE USB Storage Parental Controls To view or change basic wireless settings Basic Wireless SettingsWireless Network GHz b/g/n and 5.0 GHz a/n Wireless Settings Screen FieldsRegion Selection Change WPA Security Option and Passphrase Security Options SettingsGuest Networks  To set up a guest networkWPA Encryption Guest Network Wireless Security OptionsGenie Advanced Home Setup Wizard Select Advanced WPS Wizard WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup  To set up a default DMZ server Default DMZ ServerChange the MTU Size Common MTU Sizes  To change the MTU size Select Advanced Setup WAN Setup To change the LAN settings LAN SetupUse the Router as a Dhcp Server LAN Setup Screen Settings To reserve an IP address Address ReservationEnable WMM QoS for Wireless Multimedia Applications Quality of Service QoS SetupSet Up QoS for Internet Access  To create a QoS policy for applications and online games QoS for Applications and Online GamingClick the Add Priority Rule button QoS for a Router LAN PortClick Add Priority Rule QoS for a MAC Address To edit or delete a QoS policy Editing or Deleting an Existing QoS PolicyUSB Storage USB Drive Requirements ReadySHARE AccessFile-Sharing Scenarios Storing Files in a Central Location for Printing Sharing PhotosSharing Large Files over the Internet  To share files with your friends and familyBasic Settings Add or Edit a Network Folder  To access your USB deviceUSB Storage Advanced Settings Available Network Folders Safely Remove a USB Drive Media Server SettingsSpecify Approved USB Devices  To connect to the router’s USB drive using a web browser Access the Router’s USB Drive Remotely Using FTPConnect to the USB Drive from a Remote Computer Select the Allow only approved devices check boxReadySHARE Printer ReadySHARE Printer  To set up ReadySHARE PrinterN900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 USB Control Center Utility USB Printer Control Center ConfigurationUSB Speaker Scan with a Multi-Function Printer To control a USB speaker Desktop Netgear Genie Security  To delete a keyword or domain Keyword Blocking of Http Traffic To specify a trusted computer  To block services Block Services Port FilteringSchedule Blocking  To schedule blocking Security Event Email Notifications To set up email notifications Administration Upgrade the Router Firmware View Router Status Internet Provider WAN SetupRouter Information LAN PortSystem up time and poll interval statistics Statistics ButtonView connection status information Connection Status ButtonWireless Settings 2.4 GHz and 5 GHz Guest Network 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web AccessManage the Configuration File Restore Configuration Settings Back Up Settings To restore configuration settings that you backed up Do not interrupt the reboot processPassword Recovery Set PasswordAdvanced Settings Advanced Wireless Settings Wireless repeating scenario Wireless Repeating Function WDSWireless Repeating Function  To set up the base station Set Up the Base Station To configure the router as a repeater unit Set Up a Repeater UnitPort Forwarding and Triggering Remote Computer Access BasicsDestination port number Port Triggering to Open Incoming PortsPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local ServersAdd a Custom Service Editing or Deleting a Port Forwarding Entry Click Edit Service or Delete ServiceApplication Example Making a Local Web Server Public  To edit or delete a port forwarding entryUniversal Plug and Play on Set Up Port TriggeringN900 Wireless Dual Band Gigabit Router WNDR4500 Dynamic DNS Forward traffic to a changing IP address Static Routes  To set up a static route Remote Management Universal Plug and Play USB Settings To turn on Universal Plug and Play IPv6  To set up an IPv6 Internet connection typeTraffic Meter 103 Troubleshooting Network Settings Wireless SettingsQuick Tips Sequence to Restart Your NetworkPower/Test LED Is Off or Blinking Troubleshooting with the LEDsPower/Test LED Stays Amber LEDs Never Turn Off Wireless LEDs Are OffInternet or Ethernet Port LEDs Are Off Push N Connect WPS Button Blinks AmberCannot Log In to the Router Cannot Access the Internet109 Troubleshooting Internet Browsing Troubleshooting PPPoESelect Administration Router Status  To troubleshoot a PPPoE connectionRestore the Factory Settings and Password Wireless ConnectivityWireless Signal Strength Changes Not SavedTest the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a running Windows PC Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings115 WNDR4500 Router specifications Technical Specifications117 Regulatory Compliance Information Netgear Dual Band WirelessEurope EU Declaration of Conformity 119 FCC Caution FCC Requirements for Operation in the United StatesImportant Note Radiation Exposure Statement Industry CanadaAvertissement GPL License AgreementInterference Reduction Table Index 124 125 126
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