NETGEAR WNDR4500 user manual Cannot Log In to the Router, Cannot Access the Internet

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N900 Wireless Dual Band Gigabit Router WNDR4500

Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network, check the following:

•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in the previous section.

•Make sure that your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.1.2 to 192.168.1.254.

•If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and MacOS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer.

•If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This sets the router’s IP address to 192.168.1.1. This procedure is explained in Factory Settings on page 114.

•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure that you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when you enter this information.

•If you are attempting to set up your NETGEAR router as an additional router behind an existing router in your network, consider replacing the existing router instead. NETGEAR does not support such a configuration.

•If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services, for example, converting ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration.

Cannot Access the Internet

If you can access your router but you are unable to access the Internet, first determine whether the router can obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP. You can determine whether the request was successful using the Router Status screen.

To check the WAN IP address:

1.Start your browser, and select an external site such as www.netgear.com.

2.Access the router interface at www.routerlogin.net.

3.Select Adminstration > Router Status.

Troubleshooting

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Contents N900 Wireless Dual Band Gigabit Router WNDR4500 Technical Support TrademarksStatement of Conditions Contents Genie Advanced Home Administration Appendix a Supplemental Information Hardware Setup Unpack Your Router Position Your RouterHardware Features Front PanelLED Back Panel Router, rear viewLabel Getting Started with Netgear Genie Router Setup Preparation Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for DhcpNetgear Genie Setup  To use Netgear Genie to set up your routerBrowse to http//routerlogin.net Use Netgear Genie after Installation Upgrade Router FirmwareRouter Dashboard Basic Home Screen Add Wireless Devices or Computers to Your Network Wi-Fi Protected Setup WPS Method To use WPS to join the wireless network Manual MethodGenie Basic Settings Internet Setup Internet Setup Screen FieldsDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices Parental Controls ReadySHARE USB StorageBasic Wireless Settings  To view or change basic wireless settingsWireless Settings Screen Fields Wireless Network GHz b/g/n and 5.0 GHz a/nRegion Selection Security Options Settings Change WPA Security Option and Passphrase To set up a guest network Guest NetworksGuest Network Wireless Security Options WPA EncryptionGenie Advanced Home Setup Wizard WPS Wizard Select Advanced WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup Default DMZ Server  To set up a default DMZ serverChange the MTU Size  To change the MTU size Select Advanced Setup WAN Setup Common MTU SizesLAN Setup  To change the LAN settingsLAN Setup Screen Settings Use the Router as a Dhcp ServerAddress Reservation  To reserve an IP addressQuality of Service QoS Setup Enable WMM QoS for Wireless Multimedia ApplicationsSet Up QoS for Internet Access QoS for Applications and Online Gaming  To create a QoS policy for applications and online gamesQoS for a Router LAN Port Click the Add Priority Rule buttonQoS for a MAC Address Click Add Priority RuleEditing or Deleting an Existing QoS Policy  To edit or delete a QoS policyUSB Storage ReadySHARE Access USB Drive RequirementsFile-Sharing Scenarios Sharing Photos Storing Files in a Central Location for PrintingSharing Large Files over the Internet  To share files with your friends and familyBasic Settings  To access your USB device Add or Edit a Network FolderUSB Storage Advanced Settings Available Network Folders Media Server Settings Safely Remove a USB DriveSpecify Approved USB Devices Access the Router’s USB Drive Remotely Using FTP  To connect to the router’s USB drive using a web browserConnect to the USB Drive from a Remote Computer Select the Allow only approved devices check boxReadySHARE Printer  To set up ReadySHARE Printer ReadySHARE PrinterN900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 USB Control Center Utility Control Center Configuration USB PrinterScan with a Multi-Function Printer USB Speaker To control a USB speaker Desktop Netgear Genie Security Keyword Blocking of Http Traffic  To delete a keyword or domain To specify a trusted computer Block Services Port Filtering  To block servicesSchedule Blocking Security Event Email Notifications  To schedule blocking To set up email notifications Administration Upgrade the Router Firmware Internet Provider WAN Setup View Router StatusRouter Information LAN PortStatistics Button System up time and poll interval statisticsConnection Status Button View connection status informationWireless Settings 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access Guest Network 2.4 GHz and 5 GHzManage the Configuration File Back Up Settings Restore Configuration Settings To restore configuration settings that you backed up Do not interrupt the reboot processSet Password Password RecoveryAdvanced Settings Advanced Wireless Settings Wireless Repeating Function WDS Wireless repeating scenarioWireless Repeating Function Set Up the Base Station  To set up the base stationSet Up a Repeater Unit  To configure the router as a repeater unitRemote Computer Access Basics Port Forwarding and TriggeringPort Triggering to Open Incoming Ports Destination port numberPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers  To set up port forwardingAdd a Custom Service Click Edit Service or Delete Service Editing or Deleting a Port Forwarding EntryApplication Example Making a Local Web Server Public  To edit or delete a port forwarding entrySet Up Port Triggering Universal Plug and Play onN900 Wireless Dual Band Gigabit Router WNDR4500 Dynamic DNS Forward traffic to a changing IP address Static Routes  To set up a static route Remote Management USB Settings Universal Plug and Play To turn on Universal Plug and Play  To set up an IPv6 Internet connection type IPv6Traffic Meter 103 Troubleshooting Wireless Settings Network SettingsQuick Tips Sequence to Restart Your NetworkTroubleshooting with the LEDs Power/Test LED Is Off or BlinkingPower/Test LED Stays Amber Wireless LEDs Are Off LEDs Never Turn OffInternet or Ethernet Port LEDs Are Off Push N Connect WPS Button Blinks AmberCannot Access the Internet Cannot Log In to the Router109 Troubleshooting PPPoE Troubleshooting Internet BrowsingSelect Administration Router Status  To troubleshoot a PPPoE connectionWireless Connectivity Restore the Factory Settings and PasswordWireless Signal Strength Changes Not SavedTroubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a running Windows PC Test the Path from Your Computer to a Remote Device Factory Settings Supplemental Information115 Technical Specifications WNDR4500 Router specifications117 Netgear Dual Band Wireless Regulatory Compliance InformationEurope EU Declaration of Conformity 119 FCC Requirements for Operation in the United States FCC CautionIndustry Canada Important Note Radiation Exposure StatementAvertissement GPL License AgreementInterference Reduction Table Index 124 125 126
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