American Power Conversion WMR1000B Verify your connection to the Wireless Mobile Router

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Troubleshooting

TROUBLESHOOTING

The information outlined in this section describes some useful steps for getting your computer and the Wireless Mobile Router online. Before contacting Technical Support, ensure you have applied the correct information in all setup screens presented in this manual. Additionally, check for firmware upgrades and other information at APC’s Technical Support website (www.apc.com/support).

A. Verify your connection to the Wireless Mobile Router

If you are unable to access the Wireless Mobile Router’s web-based administration pages, you may not be properly connected or configured. The screens presented in this section are from a notebook computer running Windows 2000, but the same steps apply to Windows 95/98/Me/ XP.

To determine your TCP/IP configuration status, proceed as follows:

1.Click Start, then choose Run.

2.Type cmd or command to open a DOS prompt.

3.In the DOS window, type ipconfig and verify the information that is displayed (Figure 63).

4.If your computer is setup for DHCP, your TCP/IP configuration should be similar to the information displayed:

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IP Address: 192.168.2.X (x is number between 2 and 254)

Subnet: 255.255.255.0

Gateway: 192.168.2.1

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Contents Wireless Mobile Router User’s Manual Model WMR1000BPage Federal Communication Commission Interference Statement FCC Radiation Exposure StatementIndustry Canada Class B EC Conformance Declaration Class BContents Contents Iii Windows 95/98/Me/NT Select Network Component Type Screen Tables Package Contents Features and Benefits LED Indicators Wireless Mobile Router LEDs LED IndicatorsWireless Mobile Router Rear Panel Connectors Hardware DescriptionWireless Mobile Router Rear Panel Connectors Description Hardware DescriptionHome/Small Business System RequirementsMobile Installation Procedure InternetInstalling the Wireless Router Installing TCP/IP Windows 95/98/Me/NT Click Start/Settings/Control PanelWindows 95/98/Me/NT Select Network Protocol Screen WindowsInstalling TCP/IP Setting Up TCP/IP Configuring Your Computer in Windows 95/98/Me Windows 95/98/Me Network ScreenClick the IP Address tab Figure Click Obtain an IP address Windows 95/98/Me TCP/IP Properties ScreenObtain IP Settings from Your Wireless Mobile Router Click Start/RunConfiguring Your Computer in Windows NT Dhcp IP ConfigurationProtocols tab Figure TCP/IP Protocol iconCommand Prompt Screen Updated Command Prompt Screen Configuring Your Computer in Windows Reboot the PCConfiguring Your Computer in Windows XP Local Area Connection Status ScreenConfiguring a Macintosh Computer Apple Menu System Preferences SelectedApple Network Screen Manual IP Configuration for all Windows OS TCP/IP Properties ScreenTCP/IP Properties Gateway Screen DNS Server Search Order field click AddAn MS-DOS window, enter the Ping command ping Verifying Your TCP/IP ConnectionConfiguring the Wireless Mobile Router Browser ConfigurationInternet Explorer for Macintosh Disable Proxy ConnectionInternet Explorer 5 or above Making Configuration Changes Navigating the Web Browser InterfaceLogin Screen Time Zone Select Time Zone ScreenBroadband Type Broadband Type Selection ScreenCable Modem Setup Screen Fixed-IP xDSL Cable ModemPPPoE xDSL Setup Screen PPPoE xDSLPptp Point-to-Point Tunneling Protocol Setup Screen Pptp Point-to-Point Tunneling ProtocolBig Pond Setup Screen Big PondMenu Description Advanced SetupAdvanced Setup Features System Time ZonePassword Settings Password Setup ScreenRemote Management Setup Screen Remote ManagementDynamic IP Setup Screen Dynamic IPPoint-to-Point Over Ethernet PPPoESetup Screen Point-to-Point Over Ethernet PPPoEPoint-to-Point Tunneling Protocol Pptp Setup Screen Point-to-Point Tunneling Protocol PptpStatic IP Address Setup Screen Static IPBigPond Setup Screen BigPondDNS Setup Screen Domain Name Servers DNSLAN Setup Screen IP Address Pool a dynamic IP start address may be specifiedWireless Channel and SsidEncryption Default Fully AutomaticDefault All 1, 2, 5.5,11Mbps Bit Encryption Setup Screen Advanced Setup Network Address Translation NAT Address MappingVirtual Server Http 80, FTP 21, Telnet 23, and POP3Special Applications Setup Screen Special ApplicationsConfiguring Ports for Special Applications ExampleAccess Control FirewallAdvanced Setup MAC Filtering Table Setup Screen MAC Filtering TableURL Blocking Setup Screen URL BlockingSchedule Rule Click Add Schedule RuleEdit Schedule Rule Setup Screen Discard Ping from WAN Default Disable Prevents any Intrusion DetectionDMZ Setup Screen DMZ Demilitarized ZoneDdns Dynamic DNS Settings DisabledUPnP Universal Plug and Play Setting UPnP Setup ScreenTools Configuration Tools ToolsTools Firmware Upgrade Firmware Upgrade Screen Tools Reset Tools Reset ScreenStatus Status Screen Elements Verify your connection to the Wireless Mobile Router Type cmd or command to open a DOS promptCommand Prompt Screen Am getting an IP Address that starts withHave another IP Address displayed Open a DOS window Figure Type ipconfig/releaseThen type ipconfig/renew Specifications SpecificationTechnical Support Internet USA and Canada France Asia-PacificChina Europe/MiddleAppendix Compatibility with APC’s