D-Link DIR-625 manual Contacting Technical Support, Phone Support

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Appendix D - Contacting Technical Support

Contacting Technical Support

D-Link provides free technical support for customers within the United States and within Canada for the duration of the warranty period on this product. U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

•Model number of the product (e.g. DIR-625)

•Hardware Revision (located on the label on the bottom of the router (e.g. rev A1))

•Serial Number (s/n number located on the label on the bottom of the router).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within the United States:	For customers within Canada:
Phone Support:	Phone Support:
(877) 453-5465	(800) 361-5265
24 hours a day, seven days a week.	Monday to Friday 7:30am to 9:00pm EST
Internet Support:	Internet Support:
http://support.dlink.com	http://support.dlink.ca
support@dlink.com	email:support@dlink.ca

D-Link DIR-625 User Manual

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Contents Page Table of Contents Wireless Security Warranty RegistrationProductPackageOverviewContents Introduction Total PerformanceFeatures Hardware Overview ConnectionsLEDs Internet LEDInstallation Before you BeginWireless Installation Considerations Connect to Cable/DSL/Satellite Modem Connect to Another Router Installation Configuration Web-based Configuration UtilitySetup Wizard Click Launch Internet Connection Setup Wizard to beginConfiguration Configuration Configuration Manual Configuration Dynamic CableInternet Setup PPPoE DSLPptp Page L2TP Page Static assigned by ISP Big Pond Wireless Settings Visibility Status Network Settings Dhcp Server Settings Dhcp Reservation Virtual Server Configuration Port Forwarding Application Rules QoS Engine SpeedNetwork Filters Access Control Access Control Wizard Access Control Wizard Website Filters Inbound Filters Firewall Settings Application Level Gateway ALG Configuration Advanced Wireless Settings Transmit Power Set the transmit power of the antennasAdvanced Network Settings Administrator Settings Time Settings SysLog SysLog Server SysLog ServerEmail Settings Authentication authenticationSystem Settings Update Firmware Check Email Notification of Newer FirmwareDdns System Check Schedules Device Information Log Stats Active SessionsWireless SupportWireless Security What is WEP?What is WPA? Wireless Security Setup Wizard Security Security Configure WEP Configure WPA-Personal PSK Configure WPA-Enterprise Radius Security Connect to a Wireless Network Using Windows XPConfigure WEP Connecting to a Wireless Network Configure WPA-PSK Connecting to a Wireless Network Troubleshooting Why can’t I access the web-based configuration utility?What can I do if I forgot my password? Troubleshooting Troubleshooting Wireless Basics What is Wireless? Wireless Local Area Network WlanSmall Office and Home Office Wireless Personal Area Network WpanHome Centralize your router or Access Point Eliminate InterferenceWireless Modes Security Networking Basics Check your IP addressStep Step Highlight Internet Protocol TCP/IP and click PropertiesTechnical Specifications MSC DimensionsContacting Technical Support Phone SupportWarranty Limited WarrantyLimited Software Warranty Non-Applicability of WarrantyWhat Is Not Covered Disclaimer of Other WarrantiesTrademarks Limitation of LiabilityGoverning Law Copyright StatementFCC Caution CE Mark WarningFCC Statement IC statement IC Radiation Exposure StatementRegistration