Linksys WRT150N manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-N Home Router

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

1.Click File. Make sure Work Offline is NOT checked.

2.Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones.

3.Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button.

2.I need to set a static IP address on a PC.

You can assign a static IP address to a PC by performing the following steps:

•For Windows 98SE and Me:

1.Click Start, Settings, and Control Panel. Double-click Network.

2.In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device.

4.Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry.

5.Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6.Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7.Restart the computer when asked.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents GHz Wireless- N Copyright and Trademarks How to Use This User GuideWord definition Table of Contents Appendix C Upgrading Firmware Appendix D Windows Help Appendix a TroubleshootingAppendix B Wireless Security Common Problems and Solutions Frequently Asked QuestionsRouter’s Front Panel Router’s Back Panel26 Access Restrictions Tab Internet Access Policy Welcome IntroductionWhat’s in this User Guide? Wireless-N Home Router Network Topology Planning Your Wireless NetworkAd-Hoc versus Infrastructure Mode Ssid service set identifier your wireless network’s namePlanning Your Wireless Network Network Layout Back Panel Getting to Know the Wireless-N Home RouterTop Panel Front PanelHardware Installation Connecting the Wireless-N Home RouterOverview Configuring the Wireless-N Home RouterSetup WirelessApplications & Gaming Access RestrictionsAdministration SecurityStatus How to Access the Web-based UtilitySetup Tab Basic Setup Internet SetupPPPoE Static IPTelstra Cable PptpPacket a unit of data sent over a network Optional SettingsDhcp Server Setting Network SetupRouter IP Dhcp Reservation Time SettingDdns Service Setup Tab DdnsDynDNS.org TZO.com 10 Setup Tab Ddns TZO.comMAC Address Clone Setup Tab MAC Address CloneStatic Routing Setup Tab Advanced RoutingAdvanced Routing Dynamic Routing13 Routing Table Basic Wireless Settings Wireless Tab Basic Wireless SettingsPSK2-Personal Wireless Tab Wireless SecurityWireless Security PSK-PersonalPSK2-Enterprise PSK-EnterpriseRadius MAC Address Filter List Wireless Tab Wireless MAC FilterWireless MAC Filter Access RestrictionsAdvanced Wireless Wireless Tab Advanced Wireless SettingsWireless-N Home Router Firewall Security Tab FirewallInternet Filter Web FilterVPN Passthrough Security Tab VPN PassthroughInternet Access Policy Access Restrictions Tab Internet Access PolicyTo create a policy 28 List of PCs Single Port Forwarding Applications & Gaming Tab Single Port ForwardingPort Range Forwarding Applications & Gaming Tab Port Range ForwardingPort Range Triggering Applications & Gaming Tab Port Range TriggeringDMZ Applications & Gaming Tab DMZApplications and Gaming Tab QoS QoS Quality of ServiceWireless Internet Access Priority35 QoS Applications Add a New Application 39 QoS Voice Device SummaryRemote Access Administration Tab ManagementRouter Access Web AccessUPnP Backup and RestoreLog Administration Tab Log43 Administration Tab Diagnostics Administration Tab DiagnosticsFactory Defaults Administration Tab Factory DefaultsUpgrade Firmware Administration Tab Firmware UpgradeRouter Information Status Tab RouterInternet Connection Local Network Status Tab Local Network51 Status Tab Wireless Status Tab WirelessCommon Problems and Solutions Appendix a TroubleshootingNeed to set a static IP address on a PC Wireless-N Home Router Open a command prompt. For Windows 98SE and Me Application Name Protocol To IP Address EnabledCan’t get the Internet game, server, or application to work Application Name Start and End PortWireless-N Home Router My DSL service’s PPPoE is always disconnecting To start over, I need to set the Router to factory defaultsNeed to upgrade the firmware Firmware upgrade failed, and/or the Power LED is flashingPower LED keeps flashing Does the Router support IPX or AppleTalk? Frequently Asked QuestionsWhere is the Router installed on the network? Is IPSec Pass-Through supported by the Router?How can I block corrupted FTP downloads? Is the Router cross-platform compatible? What is DMZ Hosting?What are the advanced features of the Router? Will the Router function in a Macintosh environment?What Ieee 802.11b features are supported? What is the Ieee 802.11g standard?What is the Ieee 802.11b standard? What Ieee 802.11g features are supported?What is Spread Spectrum? What is infrastructure mode?What is roaming? What is ISM band?How do I resolve issues with signal loss? What is DSSS? What is FHSS? And what are their differences?What is a MAC Address? How do I reset the Router?Security Precautions Appendix B Wireless SecuritySecurity Threats Facing Wireless Networks Appendix B Wireless Security Wireless-N Home Router Appendix C Upgrading Firmware Figure C-1 Firmware UpgradeShared Resources Appendix D Windows HelpNetwork Neighborhood/My Network Places Windows 98SE or Me Instructions Figure E-1 IP Configuration ScreenFor the Router’s Web-based Utility Windows 2000 or XP InstructionsAppendix F Glossary Wireless-N Home Router Wireless-N Home Router Wireless-N Home Router Wireless-N Home Router Model Appendix G SpecificationsLEDs Storage Humidity Operating TempStorage Temp Operating HumidityLimited Warranty Appendix H Warranty InformationFCC Statement Appendix I Regulatory InformationWireless-N Home Router Wireless-N Home Router Wireless-N Home Router Wireless-N Home Router Wireless-G Home Router Need to contact Linksys? Appendix J Contact InformationInformation section in this Guide
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