NETGEAR CG814M manual Troubleshooting the ISP Connection, Testing the LAN Path to Your Gateway

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Reference Manual for the Model CG814M Wireless Cable Modem Gateway

•Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information.

If the gateway does not save changes you have made in the Web Configuration Interface, check the following:

•When entering configuration settings, be sure to click the APPLY button before moving to another menu or tab, or your changes are lost.

•Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your gateway is unable to access the Internet and your Cable Link LED is on, you may need to register the Cable MAC Address and/or Device MAC Address of you gateway with your cable service provider. This is described in “Configuration“ on page 2-11.

Additionally, your PC may not have the gateway configured as its TCP/IP gateway. If your PC obtains its information from the gateway by DHCP, reboot the PC and verify the gateway address as described in “Verifying TCP/IP Properties“ on page C-6.

Troubleshooting a TCP/IP Network Using a Ping Utility

Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made easier by using the ping utility in your PC or workstation.

Testing the LAN Path to Your Gateway

You can ping the gateway from your PC to verify that the LAN path to your gateway is set up correctly.

To ping the gateway from a PC running Windows 95 or later:

1.From the Windows toolbar, click on the Start button and select Run.

2.In the field provided, type Ping followed by the IP address of the gateway, as in this example:

6-4	Troubleshooting

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Contents NETGEAR, Inc Trademarks World Wide Web Page Contents USB Appendix a Appendix C Contents Contents About This Manual AudienceTypographical Conventions Special Message Formats Technical SupportAbout the CG814M Gateway Key FeaturesChapter Introduction Built-in Cable ModemPowerful, True Firewall Content Filtering802.11b Standards-based Wireless Networking Configurable Auto Uplink Ethernet Connection USB PortProtocol Support Easy Installation and Management What’s in the Box? Firewall’s Front PanelLED Descriptions Gateway’s Rear Panel CG814M Gateway Rear PanelIntroduction LAN Hardware Requirements Connecting the Gateway to the InternetWhat You Will Need Before You Begin Computer RequirementsLAN Configuration Requirements Internet Configuration RequirementsWhere Do I Get the Internet Configuration Parameters? Connecting the Gateway to the Internet Record Your Internet Connection Information Connecting the CG814M Gateway Connecting to Your ComputerEthernet USBConnecting to your Cable Service Provider WirelessConnecting the Power Adapter Log in to the GatewayLogin window opens as shown in -3below Connect to the Internet Connecting the CG814M Gateway to the Internet ConfigurationConnecting the Gateway to the Internet Connecting the Gateway to the Internet Connecting the Gateway to the Internet Chapter Wireless Configuration Considerations For a Wireless NetworkSecurity Wireless Settings Placement and RangeWireless Settings Restricting Wireless Access by MAC AddressConfiguring Wired Equivalent Privacy WEP Wireless Configuration Wireless Configuration Protecting Access to Your CG814M Gateway Changing the Built-In PasswordChapter Protecting Your Network Blocking Keywords, Sites, and Services Set Password menuBlock Keywords and Domains Click on the Block Sites link of the Content Filtering menu Blocking Services ProxyPort Blocking CookiesPort Forwarding Port Blocking menuTo forward inbound traffic Port Triggering Considerations for Port ForwardingTo configure Port Triggering Setting Up a Default DMZ Host Respond to Ping on Internet WAN PortProtecting Your Network Chapter Managing Your Network Network Status InformationViewing Gateway Status This screen shows the following parametersMenu 3.2 Router Status Fields Connection Status Connection screenConfiguring LAN IP Settings LAN IP SetupCurrent System Time Dhcp Use router as Dhcp serverViewing and Emailing Logged Information Logs menuErasing Configuration Enabling Logs Event E-mail NotificationRunning Diagnostic Utilities Diagnostics menuManaging Your Network Chapter Troubleshooting Basic FunctionsPower LED Not On Test LED Stays OnLocal Link LEDs Not On Troubleshooting the Web Configuration Interface Cable Link LED Not OnTroubleshooting the ISP Connection Troubleshooting a TCP/IP Network Using a Ping UtilityTesting the LAN Path to Your Gateway Testing the Path from Your PC to a Remote Device Troubleshooting Appendix a Technical Specifications TCP/IPTechnical Specifications Appendix B Networks, Routing, and Firewall Basics Related Publications Basic Router ConceptsWhat is a Router? Routing Information ProtocolIP Addresses and the Internet Three Main Address Classes Netmask EqualsSubnet Addressing Example of Subnetting a Class B AddressNetmask Notation Translation Table for One Octet Private IP Addresses Single IP Address Operation Using NAT Single IP Address Operation Using NATMAC Addresses and Address Resolution Protocol Related DocumentsIP Configuration by Dhcp Internet Security and FirewallsDomain Name Server What is a Firewall? Denial of Service AttackStateful Packet Inspection Ad-hoc Mode Peer-to-Peer Workgroup Wireless NetworkingWireless Network Configuration Infrastructure ModeExtended Service Set Identification Essid Authentication and WEP EncryptionWireless Channel Selection Table B-1 802.11b Radio Frequency ChannelsUplink Switches and Crossover Cables Ethernet CablingCable Quality Appendix C Preparing Your Network Preparing Your Computers for TCP/IP NetworkingConfiguring Windows 95, 98, and ME for TCP/IP Networking Install or Verify Windows Networking ComponentsPreparing Your Network Enabling Dhcp to Automatically Configure TCP/IP Settings Selecting Windows’ Internet Access MethodConfiguring Windows NT, 2000 or XP for IP Networking Verifying TCP/IP PropertiesConfiguring the Macintosh for TCP/IP Networking MacOS 8.6 orMacOS Verifying TCP/IP Properties for Macintosh Computers What Is Your Configuration Information? Verifying the Readiness of Your Internet AccountMail.xxx.yyy.com Preparing Your Network Restarting the Network Glossary Networks See Network Address Translation Connection