NETGEAR CA 95054 manual Troubleshooting a TCP/IP Network Using a Ping Utility

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NETGEAR Router Setup Manual

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer and verify the DNS address as described in “Install or Verify Windows Networking Components” on page C-9. Alternatively, you may configure your computer manually with DNS addresses, as explained in your operating system documentation.

Your computer may not have the router configured as its TCP/IP gateway.

If your computer obtains its information from the router by DHCP, reboot the computer and verify the gateway address as described in “Install or Verify Windows Networking Components” on page C-9.

Troubleshooting a TCP/IP Network Using a Ping Utility

Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP network is made very easy by using the ping utility in your computer or workstation.

Testing the LAN Path to Your Router

You can ping the router from your computer to verify that the LAN path to your router is set up correctly.

To ping the router from a running Windows 95 or later:

1.From the Windows toolbar, click on the Start button and select Run.

2.In the field provided, type Ping followed by the IP address of the router, as in this example:

ping 192.168.0.1

3.Click on OK.

You should see a message like this one:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

Troubleshooting Common Problems

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August 2004

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Contents Netgear Router Setup Manual Trademarks Customer Support August Contents Appendix a Technical Specifications Glossary Audience, Conventions, and Formats Chapter About This GuideNetgear Router Setup Manual Package Contents Getting to Know Your Netgear Wireless RouterStatus Light Descriptions Front PanelRouter Rear Panel Router’s Rear PanelNetgear Router Setup Manual Prepare to Install Your Router Chapter Connecting the Router to the InternetFirst, Connect the Router to Your Network DEOH Restart Your Network in the Correct Sequence 3RZHU 7HVW ,QWHUQHW /$1 Use the Smart Wizard to Configure Your RouterRouter welcome screen Be sure to restart your network in this sequence Troubleshooting TipsProduct Registration, Support, and Documentation Ways to access the router Overview of How to Access the RouterLogin URL Login result router home How to Bypass the Configuration Assistant ISP Does Not Require Login How to Manually Configure Your Internet ConnectionNetgear Router Setup Manual 10 Basic Settings ISP list Using the Smart Setup WizardNetgear Router Setup Manual Netgear Router Setup Manual Chapter Doing Basic Router Housekeeping Changing the Administrator PasswordRestoring and Backing Up the Configuration Configuration File ManagementUpgrading the Router Software Erasing the ConfigurationRouter Upgrade menu Power Light Not On Chapter Troubleshooting Common ProblemsBasic Functioning Lights Never Turn Off Troubleshooting the Web Configuration InterfaceLAN or Internet WAN Port Lights Not On Troubleshooting the ISP Connection Netgear Router Setup Manual Testing the LAN Path to Your Router Troubleshooting a TCP/IP Network Using a Ping UtilityTesting the Path from Your Computer to a Remote Device Restoring the Default Configuration and Password Netgear Router Setup Manual TCP/IP, RIP-1, RIP-2, Dhcp Appendix a Technical SpecificationsNetgear Router Setup Manual List of Glossary Terms GlossaryInternet service provider Megabits per second TCP/IP