Accton Technology AC-IG2004W manual Troubleshooting Chart Symptom Action

Troubleshooting

Troubleshooting Chart

Symptom	Action
Network Connection Problems
Cannot ping the	• Verify that IP addresses are properly configured. For most
CheetahAccess Wireless	applications, you should use the CheetahAccess Wireless
Gateway from the attached	Gateway’s DHCP function to dynamically assign IP addresses to
LAN, or the CheetahAccess
	any host on the attached LAN. However, if you manually configure
Wireless Gateway cannot
ping any device on the	any IP addresses on the LAN, verify that the same network address
attached LAN	(network component of the IP address) and subnet mask are used
	for both the CheetahAccess Wireless Gateway and attached LAN
	devices.
	• Be sure the device you want to ping (or from which you are pinging)
	has been configured for TCP/IP.
Mobile users cannot access	• Make sure that the CheetahAccess Wireless Gateway and all mobile
the CheetahAccess Wireless	users are configured to use the same radio channel, wireless
Gateway	domain (SSID), and encryption keys.
	• Ensure that all mobile users are within range of the CheetahAccess
	Wireless Gateway as specified in Appendix C.
Management Problems
Cannot connect using the	• Be sure to have configured the CheetahAccess Wireless Gateway
Web browser	with a valid IP address, subnet mask and default gateway.
	• Check that you have a valid network connection to the
	CheetahAccess Wireless Gateway and that the port you are using
	has not been disabled.
	• Check network cabling between the management station and the
	CheetahAccess Wireless Gateway.
Forgot or lost the password	• Press the “Reset” button on the rear panel to restore the factory
	defaults.
Printer Server
The printer cannot print or	• Make sure the parallel cable between the CheetahAccess Wireless
prints garbage	Gateway and printer is connected and is in good condition

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