Actiontec electronic GT704WR Troubleshooting, Physical Connections, Connection to the Internet

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Troubleshooting 8

This chapter contains a list of problems that may be encountered while using the Router, and techniques to solve them. Note that these techniques may not be suc- cessful in all cases. Also included is a list of frequently asked questions.

Troubleshooting

Cannot Use the Internet

Physical Connections

Ensure the Router’s Power light is on, as well as the appropriate lights for any active connections (Ethernet and Wireless). If the connection is not active, reconnect the appropriate cable or adapter.

Connection to the Internet

To verify the Router’s connection to the Internet, open a Web browser. In the “Address” text box, type 192.168.0.1 and click Go. The Router’s Web Configurator Main Menu appears. Select Status, and once the “Status” screen appears, verify that “Connected” is displayed in the “WAN” section of the screen. If not, power cycle the Router by unplugging and then replugging the Power cord. After power cycling the Router, check the connection status again. If still disconnected, go to the Main Menu, select Setup, and go through a Basic Setup procedure, making sure to enter all correct selections for your connection. After saving all settings and restarting the Router, check the connection status again. If still disconnected, unplug the Router’s Power cord and leave it unplugged for at least 10 minutes. Replug the Power cord, restart the Router, and check the con- nection again.

Using on Network With Another Router/Gateway

If setting up the Router on a network with another router or gateway, consult the documentation that came with the other router/gateway to see what kind of Dynamic Routing is required to operate it with the Router. Then, go to the “Dynamic Routing” screen (see “Dynamic Routing” on page 44) to select the appropriate type of dynamic routing.

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Contents Wireless Cable/DSL Router Table of Contents Setting Up Static IP on the Computer Setting Up a NetworkTroubleshooting SpecificationsPackage Contents Introduction1Features Minimum System RequirementsPower Light Getting to Know the RouterEthernet Lights Wireless LightInternet Light Ethernet PortsPower port is used to connect the Power cord to the Router Reset SwitchPower Port Cable/DSL PortThis page left intentionally blank Setting Up Router Connecting a Computer to the RouterPage Setting Up the Router Page Setting Up the Router Page Setting Up the Router Page Setting Up the Router Page Setting Up the Router Page Installation Buddy checks the configuration of the Router This page left intentionally blank Performing a Basic Setup Basic SetupTo configure the Router for basic operation Page Performing a Basic Setup Changing the Admin User Name and Password Click Save and Restart at the bottom of the screenPerforming a Basic Setup This page left intentionally blank Using Advanced Setup Accessing Advanced SetupTo access the Advanced Setup configuration screens Page WAN IP Address Dialout on-demand/Idle timeout Obtain an IP Through DhcpUsing Advanced Setup Wireless Settings ChannelOff WEPWEP+802.1x Wireless MAC Authentication WPAWireless Advanced Settings LAN IP Address Dhcp ServerBeginning IP Address Ending IP AddressServices Blocking DNS Dynamic or StaticDNS Server Website Blocking Remote Management Port Forwarding DMZ Hosting Firewall Dynamic RoutingStatic Routing UPnP Universal Plug and PlayMAC Address Cloning Viewing Router’s Settings StatusPage Routing Table WAN StatusLAN Status Active User ListUsing Utilities Web Activity LogRestore Default Settings Upgrade Firmware This page left intentionally blank Setting Up a Network EthernetPage Setting Up a Network Page Setting Up a Network Wireless Setting Up a Network This page left intentionally blank Using on Network With Another Router/Gateway TroubleshootingTroubleshooting Physical ConnectionsFrequently Asked Questions Which wireless cards will work with the Router? Do I need a specific cable or DSL modem to use the Router?Will cordless phones interfere with the Router? What is the valid IP range I can use for my home network? How do I find out which IP address my computer is using?Network Yes, if the application is designed to run over a network Connections What is WEP?What is the default username for the Router? How many computers can be connected through the Router?How do I make a HEX-based WEP key? What is WPA?What is NAT and how does it protect my network? Does the Router function as a firewall?This page left intentionally blank Reference Locating Computer InformationLocating Windows Operating System Files Appendix a Reference Click Search Setting Up Static IP On the Computer Windows 98 SEPage 192.168.0.2 Windows Me Enter the following address in the Subnet mask text boxAppendix B Setting Up Static IP on the Computer 192.168.0.2 Windows Page Appendix B Setting Up Static IP on the Computer 192.168.0.2 Windows XP Page Appendix B Setting Up Static IP on the Computer Enter the following address in the IP Address text box Comparing Broadband Service with a Dial-Up Modem Computer SecurityRouter Security Computer SecurityInternet Browsers Electronic Security This page left intentionally blank Specifications D GeneralPower, Internet, Wireless, Ethernet Wireless Operating RangeLED Indicators EnvironmentalAccess Point GlossaryPage Ssid This page left intentionally blank Firewall Security Level Services Table High Security LevelMedium Security Level Low Security LevelService Acronym Definitions Basic Security Level323 Real audio/videoIcmp 120Non-Windows G System Setup Classic104 Appendix G Non-Windows Setup 106 Regulatory Compliance Notices ModificationsClass B Equipment Miscellaneous Legal Notices All other names are the property of their respective ownersLimited Warranty 109110 Limited Warranty 112