If shipping caused damage to the unit, a claim must be filed with the commercial carrier.
If any other defect is apparent, call
Shipping Instructions
To ship equipment back to Engineering Systems:
1.Contact the customer service department at
A description of the problem or reason for returning the equipment.
Original purchase order number, invoice number and if the unit is under warranty.
A new purchase order number if the unit is not under warranty
2.Obtain the Return Authorization Number (RMA) from the customer service department at
3.Show the RMA number on all packages shipped. Packages, which are not marked with an RMA number will be refused at the factory and returned COD.
4.Carefully pack the equipment for shipment. Use the original packing material whenever possible.
Limited Warranty
All Products sold or licensed by Engineering Systems include a warranty registration card which must be completed and returned to Engineering Systems by or on behalf of the end user in order for Engineering Systems to provide warranty service, repair, credit or exchange. All warranty work shall be handled through Customer which shall notify Engineering systems and apply for a Return Merchandise Authorization (RMA) number prior to returning any Product for service, repair, credit or exchange. Engineering sys- tems warrants that its Products shall be free from defects in mate- rials and workmanship for a period of two years from date of ship- ment of the Product to Customer. The warranty on Terminals, Printers, Communications Products and Upgrade kits is 90 days from date of shipment. Satisfaction of this warranty shall be limited to repair or replacement of Products which are defective or defec- tive under normal use. Engineering Systems warranty shall not extend to any Product which, upon examination, is determined to be defective as a result of misuse, improper storage, incorrect installation, operation or maintenance, alteration, modification, accident or unusual deterioration of the Product due to physical environments in excess of the limits set forth in Product manuals.