Compaq 6500 manual Troubleshooting

Page 64

Troubleshooting

Problem

Possible Cause

Action

Notebook computer does not boot from the Diskette Drive.

Diskette is worn or damaged.

The Boot Priority “Diskette Drive” option in System Setup is set to lower priority than the other devices.

Diskette does not contain system files.

Try another diskette.

Reboot the system and press the [fn] + [F3] key combination when the Compaq logo appears to enter System Setup. Set the Boot Priority “Diskette Drive” option in System Setup to priority 1 position.

Insert a system diskette.

 

Diskette drive is empty.

Insert a system diskette.

 

Diskette drive failed.

Contact your Compaq service representative.

Target diskette

Diskette is not formatted

Format the diskette.

drive cannot

or formatted incorrectly.

 

read or write

Diskette is worn or

Try another diskette.

information.

damaged.

 

 

 

 

Diskette is write-

Slide the write-protect switch so the hole is not

 

protected.

visible.

 

Diskette drive is empty.

Insert a diskette.

 

Diskette drive failed.

Contact your Compaq service representative.

 

 

 

 

 

Continued

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Contents Compaq Armada 6500 Family Reference Guide June Table of Contents Configuring Your Notebook System Software & RestorationMemory Upgrades TroubleshootingAcronyms Acronyms MeaningSpecial Notices ViiViii Documentation Kit Quick Setup GuideReference Guide Html On-line Help Documentation KitRelated Documentation Compaq Web Sites Features Getting to Know Your ComputerFront and Right Side Components Components, Controls, and IndicatorsComponent Description Front and Right Side View Front and Left Side Components Front and Left Side View Back Components Back ViewBottom Components Bottom ViewControlling Power GoalActionUsing the Touch pad Touch padPlugging In and Turning On Touch Pad On-line HelpConnecting the Universal AC Adapter Turning on the Notebook Computer Using the Battery Preparing the Battery for UseBattery Removal and Installation Replacing the Battery8a Removing Battery 8b Removing Battery Installing the Battery 9a Installing the Battery9b Installing the Battery Country Select Utility Using Your ModemUser Responsibility How to Use Country Select More InformationInstalling Optional Software System Software & RestorationApplication Description Installing Documentation and ApplicationsSoftware Title Software Description Utilities Make Boot DiskettesUtilities Utility Description AMI Diagnostics Using AMI Diagnostics on CDSystem Software & Restoration Using AMI Diagnostics on Diskette Using the Compaq QuickRestore CD QuickRestore PreparationQuickRestore Procedures System Software & Restoration System Software & Restoration Running System Setup Configuring Your NotebookSystem Setup Utility Updating Your Notebook Computers Configuration Menu Configurable FeaturesLaunching Submenus Helpful HintsAlternate Key Function Feature Settings Comments Main MenuField Settings Comments \O Device Configuration SubmenuAdvanced Menu EPP Enhanced Security Menu Setting/Changing a Supervisor Password Setting/Changing a User Password Deleting a Supervisor or User Password Power Menu Password on UndockFeatureSettingsComments Boot Menu Feature Action Comments Exit MenuMemory Upgrades Installing Additional Memory Removing Memory Compartment CoverInstalling Memory Removing Memory Removing Memory Troubleshooting Compaq Web SiteTroubleshooting Problem Possible Cause ActionRequested partition does Troubleshooting Software or hardware LCD Troubleshooting PC Card Troubleshooting Troubleshooting Audio and IR Troubleshooting Troubleshooting GTX6300MD System Specifications Technical SpecificationsFeature Specification Technical Specifications EnvironmentCompaq Customer Support Preparing for a Technical Support CallWorldwide Telephone Numbers Worldwide Telephone NumbersLocation Country Code Telephone Number Worldwide Telephone Numbers Country Location Code Worldwide Telephone Numbers Location Country Code India IsraelItaly JapanNetherlands New ZealandNorway PolandSweden SwitzerlandTaiwan ThailandWorldwide Telephone Numbers VenezuelaRegulatory Notices Regulatory Agency Series NumbersModifications Federal Communications Commission NoticeCables Avis Canadien Canadian NoticeEuropean Notice Airline Travel Notice Japanese Notice German Ergonomics NoticeEnergy Star Compliance Power Cords Battery NoticeBattery Recycling and Disposal Laser Safety Cdrh RegulationsLaser Information FCC Regulations Part Modem NoticesFCC Rules and Regulations Part Canadian Department Of Communications Industry Canada IC NoticeSafety Notices Package Contents Power RequirementsBritish Approvals Board for Telecommunications Babt Statutory NoticesSuitability for Use Ringer Equivalence Number REN Hook FlashGuard Tone Speaker ControlTiming Pulse DialingRepeat Attempts Use as an Extension on an Approved Pabx Bell NoiseAdditional Features Identification of PortsDialing Modes Available FacilitiesTo the customer International NoticeTo Telephone Sales Telecom Network Approvals Modem ApprovalsArea Country Approval Number Europe Asia PacificRegulatory Notices Index Index Index-2Index-3 Index-4