Compaq 6500 manual Compaq Customer Support, Preparing for a Technical Support Call

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Compaq Customer Support

Preparing for a Technical Support Call

If you cannot solve a problem using the troubleshooting tips in Chapter 6, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 2 to run the AMI Diagnostics utility and have the following available when you call:

·The computer

·Serial number on the bottom of the computer

·Purchase date on invoice

·Conditions under which the problem occurred

·Error messages that occurred

·Hardware configuration

·Type of printer connected

·Hardware and software you are using

·Product identification number (PIN), which you entered when you set up the computer. (Click Start à Settings à Control Panel à System à General tab. Your PIN number is below your name.)

·Printed error message log from AMI Diagnostics, or a list of the devices and error messages received

__________________________ Note ____________________________

If you take your computer to a Compaq authorized reseller, dealer, or service provider for service, remember to provide the power-on and setup passwords if they are set.

____________________________________________________________

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Contents Compaq Armada 6500 Family Reference Guide June Table of Contents System Software & Restoration Configuring Your NotebookTroubleshooting Memory UpgradesAcronyms Meaning AcronymsVii Special NoticesViii Documentation Kit Quick Setup GuideReference Guide Documentation Kit Html On-line HelpRelated Documentation Compaq Web Sites Getting to Know Your Computer FeaturesFront and Right Side Components Components, Controls, and IndicatorsComponent Description Front and Right Side View Front and Left Side Components Front and Left Side View Back View Back ComponentsBottom View Bottom ComponentsGoalAction Controlling PowerTouch pad Using the Touch padTouch Pad On-line Help Plugging In and Turning OnConnecting the Universal AC Adapter Turning on the Notebook Computer Preparing the Battery for Use Using the BatteryReplacing the Battery Battery Removal and Installation8a Removing Battery 8b Removing Battery 9a Installing the Battery Installing the Battery9b Installing the Battery Country Select Utility Using Your ModemUser Responsibility More Information How to Use Country SelectSystem Software & Restoration Installing Optional SoftwareApplication Description Installing Documentation and ApplicationsSoftware Title Software Description Utilities Make Boot DiskettesUtilities Utility Description Using AMI Diagnostics on CD AMI DiagnosticsSystem Software & Restoration Using AMI Diagnostics on Diskette QuickRestore Preparation Using the Compaq QuickRestore CDQuickRestore Procedures System Software & Restoration System Software & Restoration Running System Setup Configuring Your NotebookSystem Setup Utility Menu Configurable Features Updating Your Notebook Computers ConfigurationLaunching Submenus Helpful HintsAlternate Key Function Main Menu Feature Settings CommentsField Settings Comments \O Device Configuration SubmenuAdvanced Menu EPP Enhanced Security Menu Setting/Changing a Supervisor Password Setting/Changing a User Password Deleting a Supervisor or User Password Password on Undock Power MenuFeatureSettingsComments Boot Menu Exit Menu Feature Action CommentsMemory Upgrades Removing Memory Compartment Cover Installing Additional MemoryInstalling Memory Removing Memory Removing MemoryCompaq Web Site TroubleshootingProblem Possible Cause Action TroubleshootingRequested partition does Troubleshooting Software or hardware LCD Troubleshooting PC Card Troubleshooting Troubleshooting Audio and IR Troubleshooting Troubleshooting GTX6300MD System Specifications Technical SpecificationsFeature Specification Environment Technical SpecificationsPreparing for a Technical Support Call Compaq Customer SupportWorldwide Telephone Numbers Worldwide Telephone NumbersLocation Country Code Telephone Number Worldwide Telephone Numbers Country Location Code Worldwide Telephone Numbers Location Country Code Israel IndiaItaly JapanNew Zealand NetherlandsNorway PolandSwitzerland SwedenTaiwan ThailandVenezuela Worldwide Telephone NumbersRegulatory Agency Series Numbers Regulatory NoticesModifications Federal Communications Commission NoticeCables Avis Canadien Canadian NoticeEuropean Notice Airline Travel Notice Japanese Notice German Ergonomics NoticeEnergy Star Compliance Power Cords Battery NoticeBattery Recycling and Disposal Cdrh Regulations Laser SafetyLaser Information FCC Regulations Part Modem NoticesFCC Rules and Regulations Part Industry Canada IC Notice Canadian Department Of CommunicationsSafety Notices Power Requirements Package ContentsBritish Approvals Board for Telecommunications Babt Statutory NoticesSuitability for Use Hook Flash Ringer Equivalence Number RENGuard Tone Speaker ControlTiming Pulse DialingRepeat Attempts Bell Noise Use as an Extension on an Approved PabxIdentification of Ports Additional FeaturesDialing Modes Available FacilitiesTo the customer International NoticeTo Telephone Sales Telecom Network Approvals Modem ApprovalsArea Country Approval Number Europe Pacific AsiaRegulatory Notices Index Index-2 IndexIndex-3 Index-4

6500 specifications

The Compaq 6500, a significant entry in the realm of computing, emerged in the mid-1990s as a part of the Compaq Presario series. This desktop computer was designed to meet the demands of both home and small business users, offering a reliable and powerful solution for various computing needs.

One of the standout features of the Compaq 6500 was its robust performance. It was equipped with Intel's Pentium processors, which provided significant processing power for the time. Users could choose between different configurations, which made the 6500 versatile for tasks ranging from basic word processing to more demanding applications like graphic design and multimedia.

In terms of memory, the Compaq 6500 supported significant RAM upgrades, accommodating up to 64 MB of DDR RAM, which enhanced its multitasking capabilities. This was particularly useful for users who ran multiple applications simultaneously. The system also offered an array of storage options, featuring hard drives with capacities that ranged from 1 GB to 8 GB, allowing for ample space for documents, images, and software.

The Compaq 6500 showcased advanced technologies for its era, including support for Plug and Play devices, which simplified peripheral connections. This feature allowed users to easily add and remove devices like printers, scanners, and modems without extensive configuration, streamlining the user experience.

Another crucial characteristic was its graphics capabilities. The desktop came with integrated graphics technology, allowing for decent video output and enabling users to enjoy multimedia content. For more demanding users, the system could be equipped with dedicated graphics cards, enhancing its performance in gaming and graphics rendering.

In terms of connectivity, the Compaq 6500 was equipped with various ports, including serial and parallel ports, and later models introduced USB support, paving the way for a broader range of peripherals and external devices.

The design of the Compaq 6500 also deserves mention; it featured a compact and functional chassis that was relatively easy to access, allowing users to upgrade components as needed. Its attractively sleek design made it a fitting choice for both home environments and office settings.

Overall, the Compaq 6500 was a well-rounded desktop computer that balanced performance, usability, and upgradeability, making it a notable choice during its time. It exemplified Compaq's commitment to delivering reliable technology to consumers, solidifying its place in the annals of computing history.
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