Source Technologies manual Ohioedge CRM+BPM Server Users Guide

Page 2

Ohioedge CRM+BPM Server Users Guide

1

Introduction

3

Background

3

Organizational Roles and Responsibility Management:

3

Organizational Process (Workflow) Management:

4

Custom Fields:

5

Campaign Management:

5

Assignment Management:

6

Creating an Activity:

7

Activity created by a campaign:

7

Activity created manually:

10

Business Cases:

13

Business case I: Activities review by Sales Director

13

Business Case II: Activities review by Regional Manager

20

Business Case III: To­do review by Sales Rep

23

Business Case IV: Performing an activity

26

Email Template:

33

Letter Template:

34

Summary

35

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Contents Ohioedge CRM+BPM Server Users Guide Tammy Dixit January 5 Ohioedge CRM+BPM Server Users Guide Introduction Background Ml e xs ­ sR r e p To be completed Campaign ManagementAssignment Management Creating an Activity Activity created by a campaignPage Page Page Page Page Business Cases Login Here are some results Activity Audit Report Number of open activities by Assignee Report Page Page Page Business Case II Activities review by Regional Manager Page Page Business Case III To­do review by Sales Rep Page Page Page Page Page Page Shows the bottom part of the Activity screen Page Page Email Template Letter Template Summary