Source Technologies CRM+BPM manual To be completed, Campaign Management

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Ohioedge CRM+BPM Server organization administrator is responsible for configuring organization­specific vertical and horizontal models.

Custom Fields:

To be completed.

Campaign Management:

In Ohioedge CRM+BPM Server, every activity a user performs belongs to a campaign. A campaign specifies the purpose ofoperation. A campaign may be generic or specific; it may be never ending or short­lived. For example, an organization could setup a ‘general business’ campaign to performand track its day­to­day activities or setup a ‘send seasons greetings’ campaign to send season greetings to the presidents of existing customers or

setup a ‘promotional offer’ campaign to email a new promotion to prospective customers. A campaign is also how inputs (accounts, contacts, etc.) are assigned to account managers.

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Contents Ohioedge CRM+BPM Server Users Guide Tammy Dixit January 5 Ohioedge CRM+BPM Server Users Guide Introduction Background Ml e xs ­ sR r e p Campaign Management To be completedAssignment Management Activity created by a campaign Creating an ActivityPage Page Page Page Page Business Cases Login Here are some results Activity Audit Report Number of open activities by Assignee Report Page Page Page Business Case II Activities review by Regional Manager Page Page Business Case III To­do review by Sales Rep Page Page Page Page Page Page Shows the bottom part of the Activity screen Page Page Email Template Letter Template Summary