Apple MB953LL/A manual Problems That Prevent You from Using Your iMac

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Problems That Prevent You from Using Your iMac

If your iMac won’t respond or the pointer won’t move

ÂMake sure your Apple Wireless Keyboard or Apple Magic Mouse are turned on and the batteries are charged. (See “Replacing the Batteries” on page 47.)

If you’re using a USB keyboard or mouse, make sure they’re connected. Unplug and then plug in the connectors and make sure they are secure.

ÂTry to force problem applications to quit. Hold down the Option and Command (x) keys and press the Esc key. If a dialog appears, select the application and click Force Quit. Then save your work in any open applications and restart your iMac to be sure the problem is entirely cleared up.

ÂIf you’re unable to force the application to quit, hold down the power (®) button on the back of your iMac for five seconds to shut down the computer. Unplug the power cord from the iMac. Then plug the power cord back in and press the power (®) button on your iMac to turn it on.

If the problem reoccurs when you use a particular application, check with the application’s manufacturer to see if the application is compatible with your computer.

For support and contact information about the software that came with your computer, go to www.apple.com/guide or to the manufacturer’s website.

If the problem occurs frequently, try reinstalling your system software (see “Reinstalling the Software That Came with Your iMac” on page 54).

Chapter 4 Problem, Meet Solution

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Contents Congratulations, you and your iMac Were made for each other Say hello to your iMac Mac OS X Snow Leopard Page Contents Looking for Something? Ready, Set Up, Go Ready, Set Up, Go What’s in the Box Setting Up Your iMac Ready, Set Up, Go Turn on your wireless keyboard and mouse Press the power button on the back to turn on your iMac Use Setup Assistant to configure your iMac Putting Your iMac to Sleep Putting Your iMac to Sleep or Shutting It DownTo put your iMac to sleep, do one of the following To wake your iMac from sleep, do one of the followingShutting Down Your iMac Life with Your iMac Page Life with Your iMac Basic Features of Your iMac Camera indicator light Ports on Your iMac Ethernet port 10/100/1000Base-T Other Components of Your iMac Power port Features of the Apple Wireless Keyboard and Magic Mouse Dashboard key F4 Using the Apple Wireless Keyboard About the Indicator LightPairing Your Wireless Keyboard with Your iMac Using Your Keyboard To pair your wireless keyboardTo customize your keyboard Using the Apple Magic Mouse Pairing Your Apple Magic Mouse with Your iMac Using Your Apple Magic MouseTo pair your mouse Getting Answers More InformationTo open Mac Help Using the iSight camera Mac Help and search for iSight Page Boost Your Memory Boost Your Memory To install memory Installing MemoryRemove the memory access door and set it aside Untuck the tabs Pull the tab Memory modules Raise stand Memory access door Phillips screwdriver Making Sure Your iMac Recognizes the New Memory To check the memory installed in your iMacProblem, Meet Solution Problem, Meet Solution If your iMac won’t respond or the pointer won’t move Problems That Prevent You from Using Your iMacIf your iMac won’t turn on or start up Replacing the Batteries To replace the batteries in the wireless keyboardTo replace the batteries in the Apple Magic Mouse Replace the battery compartment coverTo use Apple Hardware Test Using Apple Hardware TestTo use Network Diagnostics Problems with Your Internet ConnectionTo enter PPPoE settings Turn the modem off and on and reset the modem hardwareNetwork Connections Problems with AirPort Wireless CommunicationKeeping Your Software Up to Date To check for updated softwareReinstalling the Software That Came with Your iMac When an Application Doesn’t RespondInstalling Mac OS To install Mac OSTo install the applications that came with your computer Installing ApplicationsOther Problems If you have trouble inserting a discIf you have trouble ejecting a disc If your date and time settings get lost repeatedly Learning More, Service, and SupportIf you have trouble scrolling with your mouse Online ResourcesAppleCare Service and Support Onscreen HelpSystem Profiler Country Phone Website Locating Your Product Serial Number Last, but Not Least Important Safety Information Last, but Not Least Frequency 50 to 60 Hz Power specificationsDo Not Make Repairs Yourself Laser Information for Optical Disc DrivesMaximum operating altitude 10,000 feet 3048 meters Important Handling InformationCleaning Your iMac Cleaning Your iMac DisplayTo clean your iMac display, do the following Understanding Ergonomics Cleaning Your MouseKeyboard MouseDisplay Chair Apple and the EnvironmentCompliance Statement Regulatory Compliance InformationBluetooth Europe-EU Declaration of Conformity Taiwan Class B Statement Disposal and Recycling Information Taiwan European Union-Disposal Information Page Looking for Something? Index Looking for Something? Operating environment Looking for Something? Page