Apple MB953LL/A manual Problem, Meet Solution

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Occasionally you may have problems while working with your iMac. Read on for troubleshooting tips to try when you have a problem. You can also find more troubleshooting information in Mac Help or on the iMac Service & Support website at www.apple.com/support/imac.

If you experience a problem working with your iMac, there’s usually a simple and quick solution. If you encounter a problem, try to make a note of what you did before the problem occurred. This can help you narrow down the possible causes of the problem and then find the answers you need. Things to note:

ÂThe applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application isn’t compatible with the version of Mac OS X installed on your computer.

ÂAny software that you recently installed.

ÂAny new hardware (such as additional memory or a peripheral) that you connected or installed.

WARNING: Do not attempt to open your iMac, except to install memory. If your iMac needs service, see “Learning More, Service, and Support” on page 57 for information about how to contact Apple or an Apple Authorized Service Provider for service.

Your iMac doesn’t have any user-serviceable parts, except the memory.

44Chapter 4 Problem, Meet Solution

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Contents Congratulations, you and your iMac Were made for each other Say hello to your iMac Mac OS X Snow Leopard Page Contents Looking for Something? Ready, Set Up, Go Ready, Set Up, Go What’s in the Box Setting Up Your iMac Ready, Set Up, Go Turn on your wireless keyboard and mouse Press the power button on the back to turn on your iMac Use Setup Assistant to configure your iMac Putting Your iMac to Sleep or Shutting It Down Putting Your iMac to SleepTo put your iMac to sleep, do one of the following To wake your iMac from sleep, do one of the followingShutting Down Your iMac Life with Your iMac Page Life with Your iMac Basic Features of Your iMac Camera indicator light Ports on Your iMac Ethernet port 10/100/1000Base-T Other Components of Your iMac Power port Features of the Apple Wireless Keyboard and Magic Mouse Dashboard key F4 Pairing Your Wireless Keyboard with Your iMac Using the Apple Wireless KeyboardAbout the Indicator Light To customize your keyboard Using Your KeyboardTo pair your wireless keyboard Using the Apple Magic Mouse To pair your mouse Pairing Your Apple Magic Mouse with Your iMacUsing Your Apple Magic Mouse To open Mac Help Getting AnswersMore Information Using the iSight camera Mac Help and search for iSight Page Boost Your Memory Boost Your Memory Installing Memory To install memoryRemove the memory access door and set it aside Untuck the tabs Pull the tab Memory modules Raise stand Memory access door Phillips screwdriver To check the memory installed in your iMac Making Sure Your iMac Recognizes the New MemoryProblem, Meet Solution Problem, Meet Solution Problems That Prevent You from Using Your iMac If your iMac won’t respond or the pointer won’t moveIf your iMac won’t turn on or start up To replace the batteries in the wireless keyboard Replacing the BatteriesReplace the battery compartment cover To replace the batteries in the Apple Magic MouseUsing Apple Hardware Test To use Apple Hardware TestProblems with Your Internet Connection To use Network DiagnosticsTurn the modem off and on and reset the modem hardware To enter PPPoE settingsProblems with AirPort Wireless Communication Network ConnectionsTo check for updated software Keeping Your Software Up to DateWhen an Application Doesn’t Respond Reinstalling the Software That Came with Your iMacInstalling Mac OS To install Mac OSInstalling Applications To install the applications that came with your computerIf you have trouble ejecting a disc Other ProblemsIf you have trouble inserting a disc Learning More, Service, and Support If your date and time settings get lost repeatedlyIf you have trouble scrolling with your mouse Online ResourcesSystem Profiler AppleCare Service and SupportOnscreen Help Country Phone Website Locating Your Product Serial Number Last, but Not Least Important Safety Information Last, but Not Least Power specifications Frequency 50 to 60 HzLaser Information for Optical Disc Drives Do Not Make Repairs YourselfImportant Handling Information Maximum operating altitude 10,000 feet 3048 metersTo clean your iMac display, do the following Cleaning Your iMacCleaning Your iMac Display Cleaning Your Mouse Understanding ErgonomicsKeyboard MouseDisplay Apple and the Environment ChairRegulatory Compliance Information Compliance StatementBluetooth Europe-EU Declaration of Conformity Taiwan Class B Statement Disposal and Recycling Information Taiwan European Union-Disposal Information Page Looking for Something? Index Looking for Something? Operating environment Looking for Something? Page