Apple MB953LL/A manual Learning More, Service, and Support, Online Resources

Page 57

If you have trouble scrolling with your mouse

ÂIf you have a mouse with a scroll ball and the scrolling feels rough or the scroll ball isn’t scrolling up, down, or side-to-side, hold the mouse upside-down and roll the ball vigorously while cleaning.

ÂSee “Cleaning Your Mouse” on page 68 for more information.

If you have a problem using your iMac or working with Mac OS X

ÂIf the answer to your question isn’t in this manual, look in Mac Help for instructions and troubleshooting information. In the Finder, choose Help > Mac Help.

ÂCheck the Apple Support website at www.apple.com/support for the latest troubleshooting information and software updates.

If your date and time settings get lost repeatedly

ÂYou may need to have the internal backup battery replaced. See “Learning More, Service, and Support” on page 57 for information about contacting Apple for service.

Learning More, Service, and Support

Your iMac does not have any user-serviceable parts, except the keyboard, mouse, and memory. If you need service, contact Apple or take your iMac to an Apple Authorized Service Provider. You can find more information about your iMac through online resources, onscreen help, System Profiler, or Apple Hardware Test.

Online Resources

For online service and support information, go to www.apple.com/support. Choose your country from the pop-up menu. You can search the AppleCare Knowledge Base, check for software updates, or get help on Apple’s discussion forums.

Chapter 4 Problem, Meet Solution

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Contents Congratulations, you and your iMac Were made for each other Say hello to your iMac Mac OS X Snow Leopard Page Contents Looking for Something? Ready, Set Up, Go Ready, Set Up, Go What’s in the Box Setting Up Your iMac Ready, Set Up, Go Turn on your wireless keyboard and mouse Press the power button on the back to turn on your iMac Use Setup Assistant to configure your iMac Putting Your iMac to Sleep Putting Your iMac to Sleep or Shutting It DownTo put your iMac to sleep, do one of the following To wake your iMac from sleep, do one of the followingShutting Down Your iMac Life with Your iMac Page Life with Your iMac Basic Features of Your iMac Camera indicator light Ports on Your iMac Ethernet port 10/100/1000Base-T Other Components of Your iMac Power port Features of the Apple Wireless Keyboard and Magic Mouse Dashboard key F4 Using the Apple Wireless Keyboard About the Indicator LightPairing Your Wireless Keyboard with Your iMac Using Your Keyboard To pair your wireless keyboardTo customize your keyboard Using the Apple Magic Mouse Pairing Your Apple Magic Mouse with Your iMac Using Your Apple Magic MouseTo pair your mouse Getting Answers More InformationTo open Mac Help Using the iSight camera Mac Help and search for iSight Page Boost Your Memory Boost Your Memory To install memory Installing MemoryRemove the memory access door and set it aside Untuck the tabs Pull the tab Memory modules Raise stand Memory access door Phillips screwdriver Making Sure Your iMac Recognizes the New Memory To check the memory installed in your iMacProblem, Meet Solution Problem, Meet Solution If your iMac won’t respond or the pointer won’t move Problems That Prevent You from Using Your iMacIf your iMac won’t turn on or start up Replacing the Batteries To replace the batteries in the wireless keyboardTo replace the batteries in the Apple Magic Mouse Replace the battery compartment coverTo use Apple Hardware Test Using Apple Hardware TestTo use Network Diagnostics Problems with Your Internet ConnectionTo enter PPPoE settings Turn the modem off and on and reset the modem hardwareNetwork Connections Problems with AirPort Wireless CommunicationKeeping Your Software Up to Date To check for updated softwareReinstalling the Software That Came with Your iMac When an Application Doesn’t RespondInstalling Mac OS To install Mac OSTo install the applications that came with your computer Installing ApplicationsOther Problems If you have trouble inserting a discIf you have trouble ejecting a disc If your date and time settings get lost repeatedly Learning More, Service, and SupportIf you have trouble scrolling with your mouse Online ResourcesAppleCare Service and Support Onscreen HelpSystem Profiler Country Phone Website Locating Your Product Serial Number Last, but Not Least Important Safety Information Last, but Not Least Frequency 50 to 60 Hz Power specificationsDo Not Make Repairs Yourself Laser Information for Optical Disc DrivesMaximum operating altitude 10,000 feet 3048 meters Important Handling InformationCleaning Your iMac Cleaning Your iMac DisplayTo clean your iMac display, do the following Understanding Ergonomics Cleaning Your MouseKeyboard MouseDisplay Chair Apple and the EnvironmentCompliance Statement Regulatory Compliance InformationBluetooth Europe-EU Declaration of Conformity Taiwan Class B Statement Disposal and Recycling Information Taiwan European Union-Disposal Information Page Looking for Something? Index Looking for Something? Operating environment Looking for Something? Page