Apple MB953LL/A Turn the modem off and on and reset the modem hardware, To enter PPPoE settings

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Cable Modem, DSL Modem, and LAN Internet Connections

Make sure all modem cables are firmly plugged in, including the modem power cord, the cable from the modem to the computer, and the cable from the modem to the wall jack. Also check the cables and power supplies to any Ethernet hubs or routers.

Turn the modem off and on and reset the modem hardware

Turn off your DSL or cable modem for a few minutes, and then turn it back on. Some ISPs recommend that you unplug the modem’s power cord. If your modem has a reset button, you can press it either before or after you turn the power off and on.

Important: Instructions that refer to modems do not apply to LAN users. LAN users might have hubs, switches, routers, or connection pods that cable and DSL modem users do not have. LAN users should contact their network administrator rather than an ISP.

PPPoE Connections

If you are unable to connect to your ISP using PPPoE (Point to Point Protocol over Ethernet), make sure you have entered the correct information in Network preferences.

To enter PPPoE settings:

1Choose Apple () > System Preferences.

2Click Network.

3Click Add (+) at the bottom of the network connection services list, and choose PPPoE from the Interface pop-up menu.

4Choose an interface for the PPPoE service from the Ethernet pop-up menu. Choose Ethernet if you are connecting to a wired network, or AirPort if you are connecting to a wireless network.

Chapter 4 Problem, Meet Solution

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Contents Congratulations, you and your iMac Were made for each other Say hello to your iMac Mac OS X Snow Leopard Page Contents Looking for Something? Ready, Set Up, Go Ready, Set Up, Go What’s in the Box Setting Up Your iMac Ready, Set Up, Go Turn on your wireless keyboard and mouse Press the power button on the back to turn on your iMac Use Setup Assistant to configure your iMac To wake your iMac from sleep, do one of the following Putting Your iMac to Sleep or Shutting It DownPutting Your iMac to Sleep To put your iMac to sleep, do one of the followingShutting Down Your iMac Life with Your iMac Page Life with Your iMac Basic Features of Your iMac Camera indicator light Ports on Your iMac Ethernet port 10/100/1000Base-T Other Components of Your iMac Power port Features of the Apple Wireless Keyboard and Magic Mouse Dashboard key F4 Using the Apple Wireless Keyboard About the Indicator LightPairing Your Wireless Keyboard with Your iMac Using Your Keyboard To pair your wireless keyboardTo customize your keyboard Using the Apple Magic Mouse Pairing Your Apple Magic Mouse with Your iMac Using Your Apple Magic MouseTo pair your mouse Getting Answers More InformationTo open Mac Help Using the iSight camera Mac Help and search for iSight Page Boost Your Memory Boost Your Memory To install memory Installing MemoryRemove the memory access door and set it aside Untuck the tabs Pull the tab Memory modules Raise stand Memory access door Phillips screwdriver Making Sure Your iMac Recognizes the New Memory To check the memory installed in your iMacProblem, Meet Solution Problem, Meet Solution If your iMac won’t respond or the pointer won’t move Problems That Prevent You from Using Your iMacIf your iMac won’t turn on or start up Replacing the Batteries To replace the batteries in the wireless keyboardTo replace the batteries in the Apple Magic Mouse Replace the battery compartment coverTo use Apple Hardware Test Using Apple Hardware TestTo use Network Diagnostics Problems with Your Internet ConnectionTo enter PPPoE settings Turn the modem off and on and reset the modem hardwareNetwork Connections Problems with AirPort Wireless CommunicationKeeping Your Software Up to Date To check for updated softwareTo install Mac OS When an Application Doesn’t RespondReinstalling the Software That Came with Your iMac Installing Mac OSTo install the applications that came with your computer Installing ApplicationsOther Problems If you have trouble inserting a discIf you have trouble ejecting a disc Online Resources Learning More, Service, and SupportIf your date and time settings get lost repeatedly If you have trouble scrolling with your mouseAppleCare Service and Support Onscreen HelpSystem Profiler Country Phone Website Locating Your Product Serial Number Last, but Not Least Important Safety Information Last, but Not Least Frequency 50 to 60 Hz Power specificationsDo Not Make Repairs Yourself Laser Information for Optical Disc DrivesMaximum operating altitude 10,000 feet 3048 meters Important Handling InformationCleaning Your iMac Cleaning Your iMac DisplayTo clean your iMac display, do the following Mouse Cleaning Your MouseUnderstanding Ergonomics KeyboardDisplay Chair Apple and the EnvironmentCompliance Statement Regulatory Compliance InformationBluetooth Europe-EU Declaration of Conformity Taiwan Class B Statement Disposal and Recycling Information Taiwan European Union-Disposal Information Page Looking for Something? Index Looking for Something? Operating environment Looking for Something? Page